Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10279 reviews
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Oct 19, 2025Do not book
Tired, old, unmaintained hotel. Lack of investment. Other bits of complex being renovated with current customers present. Shame on the owners. Obvious staff cuts and budget cuts to blame for pitiful experience. Character full, fab resort ruined by big business...
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Oct 19, 2025Fantastic resort.
another excellent vacation at Sian Ka'an. Staff, like Erandi, Isobel, Carmen, Edgar, Gabriel, Alena, Pastor and Roque (with glasses) were the most helpful, gracious staff who welcomed us with open arms. 10th visit to this resort and cannot wait to go back. Only one thing was not good, that is the beach - too rocky, and not enough sand. Alux and Maiko has great food and excellent service, and the recommended Mexican bottle of wine was fantastic.
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Oct 13, 2025
would 100% recommend
Amazing. The food, the pool, the beach and the ambiance are amazing. Very relaxing and unique experience for anyone looking for tranquility and peace of mind. A big thank you to Luis from Guest Experience, he’s one of a kind. Thank you Sian Ka’an will be back soon
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Oct 12, 2025
So excellent, we can't wait to return.
Great holiday as always. Stayed at B P Sian Ka'an this year as Akumal was being upgraded. Mosquitos are always a bit of trouble but a quick spray before we ventured out helped. Ala carte's as always were fantastic and buffet food great too.Erandi at customer service was a big help . Changing our ala carte's from 9pm to a better 7.30-8pm even on her day off ! Edwin always gave us a lift to our room at the far end of the complex as my husband hurt his foot slightly. Will certainly be returning.
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Oct 11, 2025Great place for a holiday with staff who make you feel like family
This is our 3rd visit to Sian Kaan and 6th to the complex so we know it well and will try and do a balanced review. Staff at the hotel and generally across the complex are excellent, a shout out to Armando in Guest relations, amazing, friendly and always helpful. Mirian and Daniel in the buffet restaurant are fantastic. To be honest everyone, porters, reception, house keepers, bar staff , ground staff etc are all amazing and more like family. We stayed in the penthouse so lots of room and obviously the extra top floor with a great view and private sun areas. The rooms are a little dated now, but we like them all the same. The only negative, if there is one is that the hot tubs desperately need replacing and the little fixes ( fibreglass in this one) are now showing their age. Al a carte restaurant reviews will vary as personal choice will always be a factor but these are our reviews from our last visit. To start with consistency is not a given, sometimes a great meal and next time it’s lacking KATOK: steakhouse which we enjoyed last year but has to be the worst service and food across the entire site. The tables are like sitting in a school nursery and about the same size. Service, felt abandoned once shown to your table, welcome drink after your starter, chaos to be honest and the steaks were terrible. We cancelled our second visit and we weren’t the only ones. MAIKO: great service and great food, we can definitely recommend the salmon, for pudding I had Camelado, which is coffee jelly with vanilla ice cream and coffee liqueur, I still can’t decide if it was good or bad but every time I think about it I laugh, give it a go and imagine the child that made it 😁. On our second visit the inconsistency raised its head, such a shame when it’s a great restaurant. ALUX: When is the menu going to be changed, staff and atmosphere are great and the food is still good but for those who have been a few times ( believe me there are many) the limited menu is now repetitive, if it’s your first time you will love it. DOLCE VITA: so good this year we went twice, highly recommend the minestrone soup but you can’t go wrong for service, food and pace, just excellent. TEQUILA: the food is of its usual good quality, but the key to this restaurant is the atmosphere and vibe. Sad to say , no vibe at all on this visit. THALI (Indian) the food was really good and the menu has been adjusted for choice, but we had a 9:00pm sitting and the service was so slow we didn’t get the main course until well after 10pm by which time we were a bit past it. LA GRAN TORTUGA. (Brazilian) in 2024 it was great and would recommend HOWEVER, service rubbish, food tasteless and no seasoning, and some so tough we couldn’t chew it. We actually left mid meal it was so bad and cancelled our second visit. PORTOFINO: food good, atmosphere good and our server JENNY was so happy and welcoming- an all round good place to eat. KU’UK: as to be the favourite, recommend the Schrimp Mole (starter) steak or pork rib both cooked perfectly and chocolate volcano for pudding. All in all the atmosphere, food and service makes it a number 1 choice. Obviously there are a choice of pools across the site, love the quiet pool near Alux and it’s a little deeper than the rest, great for peace and quiet. Get yourself across to the AKUMAL for the infinity pool in the adult section. If you are staying on site at the Sian Kaan, then the buffet restaurant for lunch is far better than the Cenote in our opinion, for both choice and quality, well worth drying off . And remember when you have tried all the drinks on the menu, ask for a Mexican Guinness 😁