Bahia Principe Luxury Sian Ka’an Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10209 reviews

• 

  Luxury at an affordable price

  We had a very enjoyable luxurious stay at the end of June beginning of July. It was the rainy season but we only had one day of rain. The staff were always very helpful and couldn't do enough to make our stay memorable. Rooms and indeed the whole resort is exceptionally well kept and very clean. We would be easily persuaded to return

  Jul 09, 2025
• 

  Fantastic experience of a five star hotel

  One of the best 5star experience .. everyone was so friendly and stopped to ask if everything was ok or if we needed anything .. service around pools was simply outstanding .. loved that the staff didn’t expect tips every time they done something for you so it was lovely being able to do this without pressure .. great being able to visit all hotels on site and the drivers to and from were great … looking forward to returning

  Jul 09, 2025
• 

  Was ok.

  Lovely place but not for us. Beautiful setting but having to get the trolley was a pain, they are regular but not always space or going to the right hotel when needed. The room was a decent size, cleanish but that was hit and miss. Turndown service - rare but did happen twice. Pools - awful, they were so warm to the point you had to get out to cool off! Quite load even the quiet pool, lots of drinking and no getting out of the pool ( if you know what I mean). Sunbeds are plenty BUT very shady so the ones that would give you a little sun have been 'reserved' by 6.30am but no body on them until about 11am at the earliest. Food - most of the restaurants are good but the buffets are hit and miss, the food whilst plateful is often cold or just slightly warm. We spent most of our time in Akumal, the big pool is lovely and the beach there was clear of weed, the service around the pool was again hit and miss, in all pools ( not an issue when you can go to the bar really just FYI). Again though people 'reserving' sunbeams and not sitting on them. The beach however had loads of sunbeds as people didn't do this. So for us it was ok but not somewhere we would go again.

  Jul 09, 2025
• 

  Thank you Isabel!

  The room was excellent, however housekeeping was unfortunately hit and miss. We enjoyed the pools and they had plenty of available loungers and umbrellas. Service from the pool bar was good. Having a 24 hour restaurant next to the pool was very convenient. Travelling between the 4 hotels in the complex was easily managed by the shuttle service which was quite frequent with minimal waiting times. We found the evening entertainment to be quite varied and quite good. Food in the buffet was quite varied and we were always able to find something to eat. We travelled to the hotel by mini bus and the inbound journey was approximately 90 minutes. Leaving the resort to return to the airport required a 5:30 a.m. pickup and took 2 hours as we had to visit several other resorts to pickup passengers. This should be seen as a short coming of the Tour Company not the hotel. We visited the resort during the low season and found that the hotel management had chosen to manage the reduced guest volume by running the A La Carte restaurants on a part time basis. This made acquisition of reservations for the restaurants extremely difficult to obtain and very frustrating for guests. We were saved, and our overall vacation rescued by the hard work of Isabel, one of the staff who went above and beyond to obtain reservations for us. Without her help our overall memory of the trip would have been very different and it would have been unlikely that we would return to this resort.

  Jul 01, 2025
• 

  Fantastic 14 day holiday at Sian Ka’an

  We have returned from a 14 night holiday to Sian Ka’an and couldn’t fault a single thing. Rooms - they are fairly basic in decor, but that suits the jungle location. Fresh towels daily, bed changed every second day. Mini bar well stocked and replenished daily. Beds large and comfortable with plenty pillows. Turn down service provided on some of the nights too. Food- excellent food in both the buffets and a la carte restaurants. I can’t understand anyone who couldn’t find something to eat here. The buffet never felt overcrowded or too noisy. Food always replenished and chefs visibly checked the food on display regularly. Fresh food always being cooked in front of you at breakfast too. All staff here were super attentive and friendly. We visited during the Mexican, Asian, Italian and Gala buffet nights. The other nights we used the a la carte restaurants which were all fantastic- our favourites were Alux, Maiko and Ku’uk. The welcome drinks in each were also lovely. Also used the Cenote 24hr bar for lunch and a breakfast, which were also delicious. Entertainment- the daily entertainment team - Delmar, Katia, Pamela, Emelia and Alex were wonderful. Such friendly, smiling hard working people. They certainly made our holiday a little bit more special and I hope they are recognised for their dedication and input. No pressure to take part in the games and can be completely avoided by sitting at the ‘quiet pool’. There are 3 pools and provide different environments for whatever your taste is. Other hotels - the shuttle carts to the other hotels were regular and efficient, often with just ourselves on them. We never had to wait long and the drivers were friendly. The other resorts are livelier and therefore noisier and busier, but gives you an option to pick your vibe. The beach does suffer from seaweed but that’s Mother Nature. Plenty of sun loungers and parasols as well as beach bars to use. We also took part in the bird watching walk with Mario from ‘eco Bahía’ who was brilliant- showing us lots of wildlife, a cenote and shared his knowledge. The staff here are super friendly, hard working, immaculate and always happy. Due to this, I am sure we will return again.

  Jun 28, 2025