Bahia Principe Escape Sian Ka’an - Hyatt Inclusive Collection - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10499 reviews

• 

  Another excellent stay

  Second visit to this hotel. Again, we found the vast majority of staff to be hard working and welcoming. Great to see a lot of the same staff from last year. One or two of the younger staff need a bit more supervision to keep them motivated. The food was of a high standard albeit options reduced for low season. The Guest Experience Team at the Bahia Príncipe Escape Sian Ka’an are still incredible and go out of their way to give guests. as far as possible, a personalised holiday experience. Armando, Isaac, Camila, Daniel, Erandi and Enrique were excellent. They absolutely go out of their way to ensure guests are well looked after and enjoying the hotel. If you like a calmer, relaxed experience choose this hotel in the Bahia complex. You will get a high standard of service, including in the Main restaurant and the two speciality restaurants: Maiko and Alux. Staff in the restaurants are very attentive and again a shout out to Carlos in the speciality restaurants. It is well documented that the rooms need some refurbishment but they still offer clean, good-sized accommodation, especially for long-haul stays from the UK. Service in the lobby bar can unfortunately be a bit hit and miss- sometimes you will be asked if you want a drink, other times the waitresses will stand at the end of the bar looking a bit bored and fed up on their phones. A bit more rotation of staff roles might be needed as the same staff seem to be there a lot in the afternoon/evening? Tips will motivate of course but it can be difficult to get hold of lower denomination notes which makes it difficult to tip every time you get a drink. A big annoyance this year was the increasingly pushy Privilege Team in all hotels trying to give you the same ‘patter’ to get you into a conversation. After the first few days it becomes very annoying: how are you, where are you from, what do you think of the resort,…,? Even when you say you have spoken to colleagues already they don’t always go away.

  Aug 29, 2026
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  Pleasant surprise for this couple.

  My wife and I spent 7 nights at Bahia Principe Sian Ka'an in January 2026, and overall, we really enjoyed our time here. The general vibe of the resort is very relaxing and quiet. While there are some on-site activities, one of the biggest perks was the shuttle service, which gave us access to all the sister Bahia resorts in the area. Between all the properties, there was a fair number of activities, buffets, and restaurants to choose from. The shuttles ran smoothly during our stay. Since Sian Ka'an is located on the golf course side of the highway, you do need to take a quick shuttle ride to reach the beach or other resorts. The beach itself is very nice, featuring a large breakwater that makes swimming easy and stress-free for all skill levels. Back at the resort, the pools were never overcrowded, and finding a lounge chair was always hassle-free. Our room was pleasant and comfortable, though a few of the older buildings on the property could benefit from a bit of updating. A major highlight was their smartphone app for booking restaurant reservations. It worked well- in fact, having visited a couple of other resorts since, I find myself wishing they used a system good as this one. While it might fall just short of a full five-star luxury rating in a few physical details, we had a fantastic stay and would happily recommend it.

  Aug 26, 2026
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  Amazing Spa Experience

  Angelica was amazing! I got two massages from her and they were genuinely the best massages I’ve ever had. She is a master. Do yourself a favor and go get a massage from Ms. Angelica!! I also received a manicure from Rosa, who did a great job. Highly recommend the Bahia Spa at Sian Ka’an!

  Aug 22, 2026
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  Visit to Bahia Principe Escape Sian Ka'an

  My wife and I visited Bahia Principe Escape Sian Ka'an during our stay at Bahia Explore Akumal. The resort is an adults-only property situated off the beach amidst a lush jungle setting. The atmosphere is relaxed, featuring multiple swimming pools for guest enjoyment. The resort offers a smaller buffet with a high-quality selection of food. Overall, it provides a tranquil and stress-free environment, making it an excellent option for those seeking a peaceful escape from busier properties.

  Aug 19, 2026
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  The best staff!

  We had the most relaxing time at Sian Ka’an and would especially recommend it for people who love to lounge by the pool or beach!! All of the staff is so accommodating and kind. Rosa in the spa was wonderful! Specifically Daniel Villamil at guest services completely made our entire experience perfect. We’ve never met someone with that much attention to detail and genuine care for guests. He helped us navigate dinner reservations, surprised us with a birthday banner on our door, and was also just so warm and welcoming. If I could have someone run a business, it would be him. He became the highlight of our trip, we love our boy Daniel!!

  Aug 16, 2026