Bahia Principe Luxury Sian Ka’an Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10296 reviews

• 

  Good bang for your buck

  My husband and I stayed here for 5 nights. We got an amazing price for the stay and it was definitely worth it. I’ll break my review up into categories: 1. FOOD = the food I would give 3.5/5. The buffet selections were decent and had good variety. We tried Tequila (great!), Mikaido (good), and Portofino (great). One major setback for me was the Alux restaurant - I was so disappointed in my meal there. I am surprised by the reviews I’ve read saying it was good. The meat for my main course was a terrible cut and had an awful taste. The dessert was even worse - crumbles of Roquefort cheese in a pudding cake. Usually, I have great meals at the reservation restaurants in Mexico, so this one surprised me. 2. DRINKS = 3.5/5. They made a great chocolate martini and Bloody Mary. Most of the fruity cocktails, however, were sweetened with Splenda or had artificially sweetened syrups, which I did not enjoy. 3. SERVICE AND ENTERTAINMENT = 4/5. While service was sometimes a bit slow, overall it was very good. The lady who served drinks at the Cenote pool was great and very attentive. The entertainment team was great and the evening events were enjoyable. I only wish the team did more to encourage the people at the pools to join the day’s events, like going around and reminding people about them. 4. DECOR AND ROOMS = 3.5/5. The rooms are definitely dated and could use a refresh. Other than a wonky shower (which would randomly get quite hot), we had everything we needed. The main lobby isn’t as grand and beautiful as the other Bahía hotels, but the pathway to the shuttles is lit up with string lights at night and is quite pretty. 5. POOLS AND OVERALL VIBES = 5/5. if you’re looking for a quiet, jungle sanctuary, this is the place for you. We liked all the shaded walkways as my husband is prone to burning. We enjoyed the Cenote pool as there was always a lot of shade to hide from the sun as well. The crowd here is adults-only and ranged from 30s and up, but mostly was an older 50s+ crowd. If you decide you want to have a more lively environment, you can easily take a quick shuttle over to the Akumal, Tulum or Coba resorts.

  Nov 04, 2025
• 

  Disappointed

  Just returned after a 10 night stay- our first time in Mexico- and feel the need to write an honest review. I'll start with the positives; Check in was smooth, welcome drink and cold towel much needed and appreciated. The hotel setting is beautiful, loved the variety of wildlife in particularly the cheeky coaties and colourful birds. The staff are friendly, welcoming and hardworking, nothing was ever too much trouble. Unfortunately thats where the positives end! Advertised as luxury, it is most definitely not! The hotel looks tired and in need of renovation. Looking for tranquility? Don't visit here unless you want endless nights of sports playing alongside the nightly entertainment! How the entertainment team have to compete against the noise from the lobby bar is really not fair or acceptable, there's a sports bar in Coba that people can easily access. Rowdy adults floating around the pools, not just the party pool,getting louder the more they drink and the later it gets and patrons playing their own music on speakers or phones! This behaviour does not give 5 star relaxing vibes. I have to agree with previous reviews about the restaurants and food, both are far below the standards we were expecting, The Buffet..Food was consistently cold and not freshly prepared. How can a lasagne brought out ( fresh) from the kitchen still be cold! (We visited the buffet in both Tulum and Akumel and it was clear that it wasnt an issue there, the food was fresh, warm and plentiful with far more choice) Most of the food is wrongly labelled but the biggest issue is the gluten free section! I witnessed on several occasions people taking bread -from the stand- and putting it in the gluten free toaster! This filled me with horror, its so dangerous. Despite informing the staff, the issue was not promptly or adequately addressed. The A La Carte restaurants - the booking system is a joke! We checked in on the app 10 days before we arrived only to be able to secure 5 restaurants! Again, advertising is wrong it clearly states that you have the choice of all of the restaurants- you don't! They are either full or shut! Cenote Snack Bar- Food was often cold and the service very slow, although it was still better than the buffet. Over an hour for lunch one day only to be sent back as it was cold! I could add more but I want my review to be based on facts and not opinion. Overall, I can honestly say we have arrived home feeling disappointed and decieved.

  Nov 04, 2025
• 

  Very disappointing

  We stayed at the Bahia Principe Sian Ka’an from 19 - 29 October. We were celebrating 2 family birthdays. While I had high expectations based on the hotel’s reputation and the fact that we had visited 2 of the other resorts previously our experience unfortunately did not meet the advertised standards and definitely not a 5 star luxury resort. Firstly, the food served at the buffet was consistently cold, which made dining there very disappointing. In addition, despite being assured that I would have access to all of the speciality restaurants, I was only able to secure five reservations throughout my 10 day stay. I later discovered that the restaurants were operating on a rotational closure schedule and, even when open, were only half full, which made the lack of availability particularly frustrating. The Cenote snack bar food was also cold when served even though on one occasion we waited over an hour for it. The speciality restaurants were uncomfortable due to the lack of air conditioning in them. This made mealtimes unpleasant, especially considering the hot temperatures during my stay. I paid $300 for a penthouse upgrade, yet the jacuzzi was unusable and appeared to be a potential health risk, as shown in the photos. This was a key feature of the upgrade, and it was extremely disappointing that it was not fit for use. I was offered and accepted a $100 spa voucher as a goodwill gesture, which I appreciated at the time, but on reflection I don’t think that it is an adequate response. I spoke to the reception desk twice, concierge nearly every day, I have sent 2 emails and an email to TUI but haven’t had a response as yet. I would like to add that most of the staff were very hard working, polite and helpful.

  Nov 03, 2025
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  Still okay, not what it used to be.

  I just read a review by Lizbo F from Belgium. Sadly, I have to agree that Sian Kaan has gone downhill. I've been going there since it opened. I still enjoy it but note that the buffet isn't as robust as it used to be, the rooms are tired... Another very important thing - many times (over 15 times in my case) return guests are not appreciated like they used to be. There used to be a Return Guests dinner for guests who'd stayed there more than 10 times, plus a special bracelet with certain privileges. Also, typically an upgraded room. No more. It's a shame.

  Nov 01, 2025
• 

  Used to be great now its crap.

  This is a review i didn't think i would be writing for our favourite resort. We are returning guests, this was our sixth time in the past 5 years. We used to love coming here, unfortunately things have changed dramatically since last October. We arrived and were greeted with cool towels and welcome drinks as usual, we were then taken to our room. Unfortunately there was BLACK MOLD in the bathroom, so we asked to be moved. If you think black mold in your room then carry on, we don't think that it's acceptable. They moved us to room way back by the party pool. We've never been placed so far from the main lobby, the room was clean so all good. That night we had reservations at mikado, we did have to wait longer than usual for a trolley, and made it on time. The food quality was very different from last year , but wasn't too bad. The shows at night at sian kaan used to be great, although smaller than the other resorts on the complex. But this year most were terrible to totally horrible. Singers that are off key, seriously. We usefully to go to the pakal sports bar almost every night as they had either a band or karaoke which was always super fun. This time around nothing, they don't even serve food anymore, like wtf. I saw so many drunk imbeciles this time which was never really an issue last 5 visits. The cenote snack bar has gone downhill as well , bird crap on almost every chair, but workers are on their phones instead of cleaning the chairs, the food was atrocious also , which really sucks because it used to be a great place to to have quick snack. Even room service wasn't good The liquor section is also terrible now, luxury resorts serving jose quervo, uh im not in high school. Service throughout the resorts has also gone to crap. The buffet food quality is also terrible. A lot of the a la carte restaurants menu aren't what you get. Its very disappointing when ordering a specific plate and not getting what is described in the menu. The best a la carte were alux, kuuk, frutos del mar, and our second mikado supper. The katok steakhouse can't cook a steak , i ordered a medium steak, it was super well done, so i asked to get a medium steak, they brought me a blue steak. The sides are extremely small and the steaks were inedible, how is it i could order a steak at kuuk and get a beautifully cooked steak, but the steakhouse is crap. If you go to katok, have the jerk chicken or the tacos, be warned. We also went to gran tortuga, absolute disappointment unseasoned overcooked everything, they also used to have a great buffet, now its crap. Also the tequila restaurant used to be great, atmosphere and food, this time felt like wake. Also food quality and service wasn't at par to two years ago. One night at around 1 am the idiots in the room above us started yelling and jumping around, slamming doors. I HAVE NEVER HAD TO CALL FRONT DESK ever in our years of travelling, but did that night. I had to plug in the phone as it was disconnected from the wall. They did send someone but it took a while. The sian kaan beach area is all rocks, its terrible, the drink selection is crap, and the one day we went there were children sitting in our section and swimming, when i asked the bar tender, he simply replied its a public beach. Same with the akumal adults only beach section, which isn't as nice because they re did the rock wall and the water was greenish and there were very little fish. The only decent beach area is the akumal/coba beach and it is full of children, so not much fun when you're staying at an adult only resort. Also seems like they are catering to locals a lot more, i have zero issues with Mexican residents, but they all come in on friday, they all listen to music on their phones full blast, always cut in line at the bars, its absolutely ridiculous that people paying for weeklong or in our case 14 days, get second class service over locals. It was like that both weekends. Only there to party and total disregard to other guests. Also as returning guests last year we were upgraded to a superior junior suite for our 10 days vacation, we did notice on the bahia app that if you booked a junior suite you would get an automatic upgrade to a superior junior suite , which would have made this vacation maybe a little better, but alas we were given a black mold room instead, so i guess loyalty only works one way at bahia. Needless to say we will not be returning to the resort next year , we will spend our hard earned money elsewhere and wish bahia all the best.

  Oct 30, 2025