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Carr Benito Juarez Chetumal KM 250
Akumal, QR 77760
MEXICO

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TripAdvisor Traveler Rating

15234 reviews

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Hotel Details
Amenities
Accommodations
Dining
Activities
TripAdvisor Reviews

This polished beachfront hotel provides the perfect setting for unforgettable Mexican retreats. Dance the night away at the disco, explore the unique restaurants and shops nearby and float atop the cool waters in the lagoon-style pool while the kid’s splash in the children’s activities pool.

FREE 24 HOUR WI-FI throughout all areas of our Hotels, limited to 2 devices.

Location: Tulum

The hotel will be closed for renovations.
The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancun, Mexico (CUN): 60 miles

Year Built: 1999
Accessible rooms: 2
Floors: 3
Total rooms: 960

† Fees may apply

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
ATM/Cash machine†
Babysitting†
Baggage hold
Bell staff/porter
Business services†
Children programs
Children welcome

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
ATM/Cash machine†
Babysitting†
Baggage hold
Bell staff/porter
Business services†
Children programs
Children welcome
Children's play area
Elevators Not Available
Exercise gym
Free parking
Game room
Golf, Offsite†
High speed wireless
Housekeeping - daily
Laundry/Valet service†
Lounges/bars†
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Restaurant
Room service†
Room service - limited hours†
Safe deposit box†
Sauna†
Shopping mall†
Spa†
Tennis court
Tour/sightseeing desk
Wakeup service
Water sports†
Wireless internet connection in public areas

more (+)

Please contact the hotel for additional information.

Business Services†
Wireless Internet Connection

† Fees may apply

Superior

Bedding- 1 king or 2 double beds

Occupancy limits- Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults.

Note - when 3 adults are booked - no children allowed.

Junior Suite Superior

Bedding- 1 king or 2 double beds

Occupancy limits- Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults.

Junior Suite Superior Ocean Front

Occupancy limits- Maximum 3 adults, 2 children, 4 total

† Fees may apply

Various Lounges/Bars

One bar at the beach, one swim-up bar at the main pool, two bars at the pool area, one lobby bar, and one show lounge bar.

Various Restaurants

- Yucatan, the main buffet restaurant open for breakfast, lunch, and dinner.
- La Tortuga, a grill restaurant with buffet service for breakfast & lunch. A la carte grill restaurant for dinner with reservations.
- Tequila, Mexican restaurant with a la carte service. Open only for dinner with reservations.
- Las Olas, 24-hour beach restaurant

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.

Children's pool
There are 3 children's pools on-site.
Children's program, onsite
Create specially for the little ones, a complete program that will keep them entertained, while the parents relax and enjoy all the facilities of the resort. You will find a full program of activities (adapted according to age).

Every night in the recreational area the children will have the opportunity to enjoy and simultaneously participate in a show created especially for them, with dances and contests that will be of the delight for the small ones.
Direct access to a beach
Fitness center on-site
Golf location (onsite/nearby)†
There is a 27-hole course.
- Caddy Required
- Golf Carts
Hot tub
There are 2 outdoor hot tubs.
Motorized Water Sports†
- Catamaran tours
- Boats
- Fishing excursions
- Water skis
- Jet skis
- Banana boat ride (In Playa del Carmen due to ecological law)
Non-Motorized Water Sports
- Catamaran
- Kayaks
- Snorkeling
- Windsurfing
Pool
There are 3 pools on-site. One lagoon-style activities swimming pool and two relaxing swimming pools. All the pools have a children section. This property has swim-up bars.
Sauna†
Spa†
Steam bath†
Tennis court
There are 5 lit tennis courts on-site.
- Available equipment

† Fees may apply

Five Most Recent Trip Advisor Reviews

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General Policies:

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Superior

Junior Suite Superior

Junior Suite Superior Ocean Front

Various Lounges/Bars

Various Restaurants

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Bahia Principe Grand Tulum - All Inclusive

Hotel Ratings

General Policies:

Pet Policy

Superior

Junior Suite Superior

Junior Suite Superior Ocean Front

Various Lounges/Bars

Various Restaurants

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