Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
31859 reviews
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Sep 16, 2025HORRIBLE CUSTOMER SERVICE
Horrible customer service, horrible food , horrible staff and horrible front desk everyone treats you bad and everyone has an attitude the staff they their seems miserable
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Sep 15, 2025BEST WEEK
It was the best week of my life! The food was amazing! The pools were huge and the service was incredible! The entertainment team was awesome! The workers were absolutely amazing- Ani, Deborah, Criis, Carlo, Carlos, Fabi and more were all so kind and amazing! I loved spending time with them.
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Sep 15, 2025Hotel review
The hotel is very nice, nice pools and common areas. Service is terrible. Staff only talks between them ( they don’t even notices you) food very poor. Every day tha same at the buffet
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Sep 14, 2025
Terrible stay
Add multiple issues with room refused to upgrade even though we offered to pay move this to the last building furthest away from everything had to walk 15-20 minutes to get to the adult side,places gone downhill in the last 10 years do not recommend staying at all
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Sep 11, 2025
Third Visit to the Palace Was Fabulous!
Just returned from a lovely two weeks at Barcelo Palace. It was our third visit and it didn’t disappoint. We stayed in a premier seafront suite which was absolutely lovely. Two rooms, two baths, immaculately maintained by the lovely Claudia. The beach view was beautiful; absolutely loved our double balcony. Only negative was that we were not able to go into the ocean because of the sargassum. The resort did their best to keep the beach clean, but mother nature had other ideas, unfortunately. We spent most of our daytime hours at the adult pool. We rented a cabana for the duration of our stay, which was a great decision, especially when it rained and we could sit outside without getting wet. The staff at the adult pool were wonderful. Daniela and Juan kept our drinks full and always provide great conversation. Sorry, I forget the name of the other bartenders who were also so pleasant to get to know. Also greatly enjoyed the golf course, which is very challenging and fun to play. The back nine is like a wildlife preserve, with peacocks and other gorgeous birds. There’s a lot of water on the course which is terrifying to a player like me. Thank goodness for drop areas! As far as food goes, our favorite restaurants were Le Gourmet, La Brisa, La Dolce Vita and Mexico Lindo. Service was really good at all these restaurants and the food did not disappoint. It was especially nice to be able to sit outside and have seafood by the beach in the evening at La Brisa. Loved the lasagna at La Dolce Vita and the sizzling fajitas and guacamole from Mexico Lindo. And Le Gourmet was a very special dining experience with excellent table service. Being a premium guest was very helpful as we were able to make reservations well ahead of our stay and were able to have our dinners on the adult side, as well as at the Palace. Also enjoyed the omelettes each morning at the buffet. We always sat in Ana Garcia’s section; she is such a lovely person. I practiced my Spanish with her every morning. All in all, we had a lovely two weeks at the Palace and plan to return next year.