Resort Details

Dining
OnSite Dining
  • Brasserie
    Charming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
  • Caribbean
    Excellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
  • Coral Grill Restaurant
    Grill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
  • La Hacienda Buffet
    This restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
  • Mirador Buffet
    Specialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.  

  • Rodizio
    Enjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
  • Various Lounges/Bars

    - Coco's pool Bar 
    - El Cielo Bar
    - Theatre Bar
    - Carey Lobby Bar (Participation show at Carey bar)
    - Jaguar's Discotheque 

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • Lounges/bars†
  • Luggage service†
  • Pool
  • Poolside snack bar†
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Shops and commercial services†
  • Wireless internet connection in public areas†

† Fees may apply

On-Site Recreation
  • Children's program †
    Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).

    Barcy mini disco
  • General †
    - Participation show at Carey bar
    - Cinema on the beach
    - Surprise night on the beach
    - Pirate's Island Water Park
    - Aquatic Sports
    - Dressel Divers ($)
    - Dolphinaris
  • Gym †
    Barcelo Maya Palace gym
  • Spa †
  • Sports court onsite †
  • Tennis court †
Off-Site Attraction
  • Playa del Carmen
  • XEL-HA- ECOPARK

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 18804 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice resort

    I thought the resort was very nice. However, the pools were very cold and most people did not go in. The restaurants were absolutely amazing with great food and fantastic service. However, the buffets left much to be desired. As the food was mediocre at best. Although there was a large variety, the quality of the food was below par

    Feb 12, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great all inclusive

    I love that the beach/ocean are close to the pool, sand is clean and feels like icing sugar, fish and turtles in the ocean, the pool is huge and Barcy is a distance away so you don't have to hear kids or the daily entertainment,a la carts at the hotel are good, average buffets, beds are so comfortable, place is really great! this was our 2nd time here.

    Feb 12, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Palace was excellent

    Friendly staff always smiling especially when entering the restaurants , clean room and tidy and service was incredible. Grounds are lush and well looked after

    Feb 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My favorite place

    I was so impressed with staff throughout the resort. The housekeeping staff were so polite and responsive. The wait staff was over the top courteous and respectful. The beach was amazing as was the snorkeling. Can’t wait to come back next year !

    Feb 10, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    It could be a lot better

    It was really expensive for the Little that you received. This resort was not inclusive at all, there were mostly no food included. The pool was freezing. None of the activities were included. The service was not good and they constantly called us in the morning waking us up to try to get us to do a timeshare.

    Feb 10, 2026
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

{{title}}