Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Good stay - I was expecting more.
Barcelo's staff was great, the only issue that I had was we purchased the Premium upgrade and I did not feel that there was a big difference between premium and not premium. The only difference was that Premium has International alcohol included. The rest was basically the same. Another issue that I had was that you had to make reservations in advanced to go to the "specialty" restaurants. When you get to the restaurant it was almost empty, even though you have preference when you have Premium to make reservation. There were times when there was no food available. Most if not all the restaurants were closed at certain times. Food was ok, I would prefer that there was more Mexican food options, especially at the snack bar, it was basically more American food than anything. You go to Mexico to taste and enjoy authentic Mexican food, not to have hamburgers, hot dogs, wings, etc. This was our first all-inclusive experience and I was very disappointed, I was expecting more, with Premium. Do not get me wrong, the hotel, service and rooms are great, but food wise and the difference between Premium and not Premium it was not that big of a difference, especially for the price you pay. I will recommend the hotel and Ixtapa for sure. Maybe my expectations were to high.
-
Awesome lady
Jazmin and the entertainment team was asome. She truly make our stay worth. She keeps us informed about everything. She truly deserved to be named employee of the month. Very respectful, nice and friendly. Highly appreciated and kind young lady. Ixtapa in ge real is great but with people like Jazmín the experience become VIP
-
Massage
Massages in this hotel have been so far the best I’ve tried from all of the hotels in Ixtapa I’ve stayed at. I would recommend Yolanda 1000/10
-
Best Trip Ever
The hotel delivers in every detail. I traveled during hot weather so I wish the AC was blasting but wasn't bad enough to be upset. Overall I fell in love with Barcelo and am already planning my next trip. Definately need 5 plus days.
-
Unforgettable Relaxation and Professional Service
My experience at this spa was exceptional. The spa treatments were undoubtedly the highlight of my trip. My wife was attended by Yolanda, while I received a massage from Lilly Beth, which was among the finest I have ever experienced. I look forward to returning in the future and would highly recommend this establishment to others.