Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8643 reviews
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Sep 08, 2025Overpriced, unpleasant young female staff, over crowded & understaffed kitchen, cruise ship vibes.
This was our second time here, the first being our honeymoon. Dirty air ducts in vent returns and closet wood slits. CAR WAS KEYED IN THE PARKING LOT on the lower level. Came to make reservations for evening dining at 9:30am and was turned away telling us we need to come back after 10am. Woman was very snooty about it. Apparently we picked a bad time to come because the buffet was often out of stock on many food items, and with only one person making omelettes you have to wait in line for 15 minutes while the rest of your family eats or their food gets cold, waiting. Didn't use the pools because it was full of 100's of people who were drinking, and never got out of the pool, all day. It should have been a classy experience, considering the prices, but it ended up feeling like being on an over crowded cruise ship. Bus boy service, however was FANTASTIC. However, we won't be back.
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Aug 22, 2025Another relaxing getaway...
Judging by all the expensive cars in the underground parking lot, this resort is frequented primarily by well-to-do Tapatíos (people from Guadalajara) and other Mexicans from neighboring states! This creates an extremely friendly vibe amongst the guests with a surprising amount fluent in English. If you don't mind saying "Buenos Dias" to 20 - 30 guests on your walk to the breakfast buffet every morning, then you will easily embrace this resort. Cancun may have the white sand and picturesque beaches but this resort offers a true classy Mexican experience and you don't have to speak fluent Spanish to immerse yourself in the culture. Be sure to walk along the little road, through a couple of other resorts, to Las Hadas (The Fairies) and the marina there - maybe have lunch or dinner on the quayside...
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Aug 19, 2025
My experience at Karmina Barcelo
The night show was incredible. Food was really good AND the hotel staff was really kind and friendly. The performers at the night show went above and beyond, truly a great show.
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Aug 19, 2025
Awesome as always
Me and our family have been arraiving at Karmina Palace for our vacations for the last 5 years. Each and every time food is good, dervice is the best, we like it and enjoy it a lot.
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Aug 16, 2025
Paid for Resort Style accommodation but was not at par Resort style
The stay there was disappointing. It didn’t feel like I was at a Resort because the food quality was not good at all and the rooms need some remodeling as well as new bedding sheets.
