Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    - 2 Lobby Bars
    - 2 Theatre Bars
    - 2 Poolside Bars
    - 1 Discotheque
  • Various Restaurants
    - Colonial Restaurant, Buffet style
    - Tropical Restaurant, Buffet style
    - Mariachi Grill, Offering lunch and snacks
    - Palmeras Grill, Offering lunch and snacks
    - Mare Nostrum, A la carte restaurant offering seafood
    - Kyoto, A la carte restaurant offering Oriental cuisine
    - Santa Fe, A la carte steak house
    - Capri, A la carte restaurant offering Italian cuisine

    Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11682 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good Family Stay

    Overall, the resort is beautiful and perfect for families. The rooms do need a little updating, and would be nice to have more activities for teenagers, but overall good family resort.

    Sep 05, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Hotel is beautiful but service was poor

    Hotel was beautiful but overall not worth the stay. Staff were super snobby and unwelcoming. Every time we went to eat, we were never attended well once you were sat down at a table. If you wanted a water refills, utensils, etc. you had to get up and get it yourself. We had to the same in the pool and beach not once did we have a staff come take our drink orders. We would need to walk to the bar to place an order ourselves. There was also one night our room was not clean and we were not given an explanation or anything as to why it was not done. Also during our check out they were giving us such a hard time about the pool towels. Not sure if they were doing this to charge us a fee for them but turns out we were right and they did not have the decency to apologize. We did not feel well service during our whole stay. Probably only 3-4 staff interactions were actually good which is very poor for a high quality hotel like this. Will never come back and definitely never recommend to any of my friends and family.

    Aug 25, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Needs to improve overall especially in the food and restaurant sector

    Needs to improve on the following 1. Acceptably of restaurants outside of premium class. 2. Need to have friendly bartenders 3. Needs better quality drinks 4. Needs bar service on the beach 5. Needs better mattress and sofa beds there very uncomfortable 6. Needs more activities in the day and night 7. The kids section was terrible no fun and understaffed 8. Food quality in the buffet and the restaurants need to do better. 9. Needs more variety in the buffet 10. Needs better menu options in the restaurant

    Aug 19, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Family vacation

    Overall we were very happy with the hotel, while our room didn't have any issues the other family that we were with had some minor leaks from the light and mini bar fridge, otherwise all was good.

    Aug 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great vacation, just a little sore

    Family had a great time. Enjoyed the whole resort, food, beach,pool, immaculate grounds. The only dislike was the room furniture and TV’s same for the past 20 years. Remodel please.

    Aug 16, 2025