Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    - 2 Lobby Bars
    - 2 Theatre Bars
    - 2 Poolside Bars
    - 1 Discotheque
  • Various Restaurants
    - Colonial Restaurant, Buffet style
    - Tropical Restaurant, Buffet style
    - Mariachi Grill, Offering lunch and snacks
    - Palmeras Grill, Offering lunch and snacks
    - Mare Nostrum, A la carte restaurant offering seafood
    - Kyoto, A la carte restaurant offering Oriental cuisine
    - Santa Fe, A la carte steak house
    - Capri, A la carte restaurant offering Italian cuisine

    Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
On-Site Amenities
  • 24-hour front desk†
  • Accessible facilities
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • COVID test onsite
  • Currency exchange†
  • Free parking
  • Laundry/Valet service†
  • Restaurant†
  • 24-hour front desk†
  • Complies with Local/State/Federal laws for disabled
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • COVID test onsite
  • Currency exchange†
  • Free parking
  • Laundry/Valet service†
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Shops and commercial services†
On-Site Wedding Services
  • Package Sea Breeze.
    Package Under The Stars.
    10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.

† Fees may apply

On-Site Recreation
  • Basketball court †
  • Billiards †
  • Direct access to a beach †
Off-Site Attraction
  • XEL-HA- ECOPARK

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 16406 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family trip

    This is our fourth trip to this Hotel. We always enjoy the customer friendly service, amenities and attitude of the staff. This is a nice hotel to visit for a short trip.

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    good choice for a vacation

    a good hotel and value of price/quality . very green and beautiful territory ,good beach ,staff are attentive and responsive.I recommend it for all kinds of reasons

    Nov 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Truly a beautiful Resort.

    The property is gorgeous! and the staff in every area of this hotel are gracious and warm. The place seems to run without a hitch.

    Nov 27, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Old and moldy resort

    Stay somewhere else! Resort needs a complete overhaul. Very tired and moldy. Not a place to have a relaxing vacation and the resort could care less

    Nov 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love love this resort.

    Amazing amazing. Food, staff, locations, beach, activities, gardens all get an A+ score. Did I mention the staff? They are the best part of this resort. So hard working, friendly, accommodating. A special call out to the housekeepers and restaurant team. We appreciate you. The entertainment team at Beaches including Lala and Marianna.

    Nov 18, 2025
Hotel Advisories
  • AdvisoryGuests booking "Superior ROH" room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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