Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18479 reviews
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Sep 16, 2025Very average resort, poor service
stayed at Barceló Maya Palace and unfortunately, the experience was disappointing overall. Staff: Other than a few standouts like Johnny from the entertainment team and Marlon at the front desk (both of whom were excellent), the staff was extremely unhelpful and seemed uninterested in making the trip enjoyable. A particular low point was at La Trattoria restaurant—the hostess was extremely rude and should not be in a guest-facing role. Food: The buffet was one of the weakest I’ve seen at a resort of this level, with a very limited selection. The Brazilian steakhouse, however, was a highlight and one of the few memorable meals we had. Drinks: Drinks were very average and nothing special. On top of that, drink service was basically non-existent—something I would have expected much better from at a resort of this standard. Guest Services: Not helpful at all. We had difficulty securing reservations and the staff didn’t seem willing to assist. Overall, while there were a few bright spots thanks to certain staff members, the lack of hospitality and poor service overshadowed the positives.
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Sep 16, 2025NEVER to return -don’t spend $ here
Bad experience! We have stayed at MANY other places that are WAY better! Couldn’t get restaurant reservations until day 3 (couldn’t go where we wanted for that week since they were all booked), chairs around pool are taken way before 5 am(not nearly enough for amount of guests), room had musty smell and to fix they put a deodorizer in vent-no dehumidifier like we requested to help with puke smell. It’s quite far from airport and resort is pretty big so lots of walking. Beach had a pretty view but not many rooms could even see the ocean. We will NOT be back! Too many other great places to return to instead.
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Sep 16, 2025UNSATIFIED TRIP
VERY POOR CUSTOMER SERVICE ,They advertise one thing BUT they do something totally different once you are there.
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Sep 15, 2025
Wont be going back!!!!
The property itself was very large containing 3-4 individual resorts with access to all with the exception of the adults only. Overall Maya Palace was very nice very clean. However , other than the physical appearance we were highly disappointed , and wont go back. Staff other than the bartenders, and some restaurant personnel, saying hello was an effort to nothing at all. Been to other resorts where we were beat to the punch with a simple hello or "ola" We upgraded our stay to the premier package which offered a free bottle of champagne and fruit to our room on arrival. After three and attempts, asking , and one failed promise it took four days to receive this offer. Pool side at Maya Palace, there was little to none pool activities to participate in. There was no food service ( barbeques, food delivery pool side or at the beach) like some other properties do. WE basically had to walk down to another resort on property to get pool side bartending service, ( and that itself was minimal. Restaurants at maya palace, other than the steak house ( which was fantastic!) was ok to not impressed. No options to try an additional options off the menu ( other than what you ordered) like some other resorts offer. We even tried to order a " to go" item or box for left overs to take back to the room for a guest in a party who was ill one evening. answer was NO. Room service was minimal , and once delivered , chicken sandwich was half cooked. Seaweed, may have been the season, but seaweed control was very poor along beach. sand on beach was not powder white sand but packed white sand( no biggie there, but not what they describe) water beach side was very rocky so bring water shoes. The majority of the activities that took place were at the other resorts. So if you like to walk , you'll enjoy the walk beach side , or they do offer free double decker bus transportation between resorts. No atm service, in american dollars, or pesos! at any of the resorts, ! so bring plenty of cash. Shows at night were nothing to write home about or share memories with friends of family. If this sounds to "picky" its's only because we've been to other resorts in Mexico where we've been blown away by everything! Mexico is a beautiful place, so if your expecting to be blown away on vacation, this is definitely not the resort to choose. Its a great cheap get wawy resort, but definitely not a 5-star!!!
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Sep 14, 2025Relaxation
We came for our 10th Visit.We Love Barcelo you make us feel Special ❤️....Your Employees are Top notch very kind and Helpful We look Forward to our Next trip