Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18746 reviews
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Jan 23, 2026Improvement needed
Language barrier was difficult. No hot dishes or food items unless you got something right off the grills. Rooms always had a musty mildew smell to them. Bed pillows were terrible. We averaged 5 to 7 miles a day walking from one area to another in the resort was hard for people of our age group. Unable to understand anything the receptionist told us at check in. Poor communication as to what entertainment or restaurants were available at the resorts that where available to us. Over all not a member able happy experience. This was my third stay with the Barcelo in the Rivera Maya area and was sadly disappointed in how the quality has diminished. We will definitely seek out diffrent accommodations for our next travel experience.
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Jan 23, 2026Ok but better resorts for the money
Too far from Cancun airport will not go again. Best beach in the riviera area. Room smelled so bad of bleach I couldn’t sleep and had to keep the sliding door open all night. Service was very good all over resort. The distance from the rooms to buffet, beach, lobby was ridiculously long and would not recommend this resort to anyone who’s not prepared to walk 15 mins to get anyplace. They have a bus that comes every 25 minutes so once to breakfast , beach, dinner equals 1.5 hours of waiting per day. Other resorts I’ve visited have golf carts running every few minutes Barcelo should do the same.Pools were very cold and could not stay in for long. Kids would not use the pools.Personally would not go back.
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Jan 21, 20265 night stay
If I would’ve understood how much walking there was we probably would not have come. My husband has limited mobility and we had to get a wheelchair and had to rely on our friends and family to assist
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Jan 20, 2026Another beautiful stay at the Palace
My husband and I have stayed here 4 times with our group of 18 friends over the years and we have always enjoyed our stay! This time we were fortunate enough to go with our daughter, son in law and our two grandsons. It was beautiful to watch the excitement of the kids as they explored and experienced this beautiful resort and all it has to offer. All the à la cart restaurants in the Barceló Palace are top notch and we felt fortunate to experience six à la carts during our ten night stay. Front desk staff, are welcoming and have a good sense of humor. The rooms are comfortable and functional, housekeepers are wonderful and do a great job everyday. The gardeners work extremely hard on the grounds (keeping all the plants ,flowers and grass) beautifully kept. It was funny watching the clean up crew on the beach, the poor manager had to get on them for not doing anything. I have found over the last three years that a lot of guest are not cleaning up after themselves, like plastic cups wrappers even kids sand toys abandoned on the beach and in the water. It’s a beautiful beach with amazing turtles and snorkeling, so I hope guest at this place pick up after themselves. The pool is huge and wonderful fun activities! Pool bar staff are not overly friendly unfortunately.; especially in the morning when you go down at 7 am for a coffee and a beach walk. They just don’t seem too happy to be there. I try to learn some new Spanish phrases to say to them and then they will sometimes engage with me but not always. The buffet restaurants in the palace are fantastic (Always!) with wonderful server’s , chefs and cooks and cleaning crew! This resort won’t disappoint Big shout out to this lovely young man who we were lucky enough to see again this year! Managers take note , he is very special to your team. He is a gentleman, well spoken and engaging. Top notch *****
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Jan 19, 2026
Palace
Great stay!! Went there for an anniversary and had a great time. Just wish the food in the buffet was warmer.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed