Resort Details

OnSite Dining
  • Buffet
    The buffet presents a huge variety of foods for breakfast, lunch and dinner. The themed decor and the show cooking are just two of the many valuable assets of this establishment.
  • Dance Bar
    The Dance Bar has a night club area for all the hotel guests.
  • Mylos

    Lovers of fine cuisine can choose from the most select dishes on the menu of our hotel's gourmet restaurant. Reservations are required.

  • Orale
    The Orale serves all the traditional dishes from Mexico for dinner. Reservations are required.
  • Pool Bar
    The pool bar in the hotel offers refreshing drinks.
  • Rodizio
    The Rodizio restaurant offers the best selection of products to enjoy Brazilian cuisine. Reservations are required.
  • Snack Bar

    Next to the beach and the resort's swimming pool, the Snack Bar offers customers specialty snacks to eat between meals.

  • Teatro Bar
    Our resort has a Teatro Bar.
  • Vinoteca

    It offers a selection of wines, and all types of alcoholic drinks

     

On-Site Amenities
  • 24-hour front desk
  • 24-hour security
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Beauty shop/salon†
  • Casino†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • 24-hour security
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Beauty shop/salon†
  • Casino†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Sauna†
  • Shopping mall†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kid's Club with swimming pool and playground.
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Windsurfing lessons
    Canoe
    Kayak
    Sailboat
  • Pool
    There are 2 pool on-site.
  • Sauna †
  • Spa †
  • Table tennis
  • Tennis court
    There are 2 tennis courts on-site.
  • Volleyball
    Beach Volleyball
  • Windsurfing
Off-Site Recreation
  • Gambling †
  • Golf †
    Golf course located within 5 miles of the property.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8997 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good

    Bombon was absolutely awesome. He was a great MC for the entertainment nights. Great resort and even better staff. Would highly recommend staying here! Barbara parades exelente

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The entertainment crew was spectacular especially bombon he kept the vibes going and made the whole trip worth itg

    Best resort ever you gotta come and see my boy bombon

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    If you have a booking up until April 2026 cancel as fast as you can!

    This resort is awful! Let’s start with the facilities. The rooms are musty, the beds are hard and the a/c is either full blast or if you don’t want to wake up freezing must be left off. The power has gone out at least 3x in 4 days (longest was 1hr) but that shuts down the water pumps, read no toilets. Good luck having a hot shower at peak times such as around supper. The VIP section is anything but. You get a sash on your room which is the same as a regular room along with welcome fruit tray and a bottle of champagne. You have 1 bar at least 300M from the pool that has some light snacks all day and brand name liquor. No wait staff around the pool. However this VIP lounge is the only place we found any staff we enjoyed. A lovely server/bartender named Magdalena who is always cheerful, kind and quick with her service.No ashtrays pool side you go to the ashtrays at the pool entrances. You have a section at the buffet that the only difference is pillows on your seats. The à la cartes (2/night of 3 total) do not take reservations. The only way you can possibly get a table is to pre buy a bottle of wine ($30-$100 USD). It is a free for all with inconsistent service. The menu does not change in these. The management and front desk staff are condescending and anything but friendly. When people brought up concerns about when the power went out and toilets not working, they dismissed it and said “they are working on it”. One of the managers of the VIP said I was being rude when I was being honest about the lack of service at her resort. There are stores surrounding the lobby and you are basically accosted by employees on site to shop within them. My advise? Rebook/cancel your holiday now! The beach is full of garbage, and one end has cows and the mess that comes with them on one end.

    Feb 04, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very friendly

    Just finished 11 nights and this resort was nice . The staff was very friendly, there was great dancing every night . The entertainment staff had games everyday . If you get a chance see bonbon from the entertainment crew and ask for his signature whistle .

    Feb 04, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good food nice pool but not much else

    Rooms were okay but staff did not do thorough sweeping of rooms. They. changed the sheets and towels Power went out twice while we were there and they were quick to fix the thermostat to get our A/c back working. Food was good in the buffet. Lots of choices. Pool is big and pool bar staff are quick and friendly. Beach is not that inviting at all. No beach huts to sit under and the beach had litter everywhere. They raked every day for the weeds but did not do a very good job at all with cleaning up the litter. Internet is not available in the rooms and spotty when you are in some of the buildings. Good coffee was non existent. One thing they cannot control was the number of smokers at this resort. It was like vacationing back in the 1980's - so many smokers. That was not nice especially when they smoked in covered areas where the no smoking signs were posted. I wish staff would have told people to stop smoking in these areas but they did not. Staff at front counter not very friendly. Gym has the bare minimum of equipment It wasn't an expensive stay but even at that we will not return. Lots of people do come back here but we seriously cant figure out why.

    Feb 04, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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