Resort Details
- Akeru Asian
Reservations are required.
Our resort has a place specializing in Asian cuisine, with a select menu based on typical oriental products. - Bars- Plaza Bar
- Beach Bar
- Swim-up Bar
- Lobby Bar
- Pool Bar
- Better Together Bar- Disco Bar - Burger Corner
Open from lunch and into early morning, this is our interpretation of fast food with an extensive selection of dishes you can enjoy all day on an informal and relaxed ambiance while dining in or taking out. Exquisite hamburgers, salads, burritos and snacks prepared with high quality products.
- KM Pizza
An innovative proposal where you will be able to taste all different kinds of pizzas made on a wood oven in a relaxed and fresh ambiance designed to enjoy fun memories with family and friends.
- Lobster House
Reservations are required.
A gastronomic experience, we have selected the best and freshest catch the Caribbean Sea has to offer and brought it to your table. An exclusive oceanfront ambiance and personalized service.
- Mylos
Savor Mediterranean cuisine prepared according to traditional recipes. Food available in the evenings.
No sleeveless t-shirts or sandals are allowed. It is also mandatory to wear long trousers.
- Orale Mexican
Our Mexican restaurant is a must to enjoy traditional Mexican food.
- Rodizio
Reservations are required.
The Rodizio restaurant offers the best selection of products to enjoy Brazilian cuisine.
- Steak House
Reservations are required
A la carte grilled meat specialties (supplements apply for some items).
- The Chef’s TableA la carte, dinner, available only to parties.
- Windows Buffet
The Windows Buffet at our hotel offers a wide variety of international products that adapt to the tastes of all our guests. Also characterized for organizing themed dinners.
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Bell staff/porter
- Child programs
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Bell staff/porter
- Child programs
- Children programs
- Children welcome
- Currency exchange†
- Exercise gym
- Game room†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Nightclub†
- Non-smoking rooms available†
- Pool
- Restaurant
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Copier†
- Internet Access†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach club available.
- Children's program, onsite
- Diving †Scuba lessons in the pool.
- Fishing †
- Gym
- Nightclubs †Kviar Disco
- Non-Motorized Water Sports †
- PoolThere are 5 swimming pools & 2 children's pools.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere is a tennis court on-site.
- VolleyballThere are 2 beach courts.
- Golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2755 reviews
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Dec 02, 2025You will be so disappointed - go somewhere else not here!!
The staff acted like they were angry that we were there. Not helpful or friendly at all.. including the manager. We paid extra to upgrade to a tropical view... it was a construction zone. The noise was so bad we could not even use the balcony. We asked to be moved - offered to pay more for a better upgrade. They finally returned our call 3 days later - 15 hours before we were to check out of the resort... possibly because I complained to Apple travels and they reached out to the manager. We recieved a call after I got an email from Apple The food was awful.. the staff and view was even worse
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Dec 02, 2025
Terrible experience!!!!!
This is not a place for American tourists. This place caters to locals. I was told more than once “to make the best of it”. That’s not my job at a resort. It’s their job to make it the best for me. Too many issues to list here. Manager named Carla should not be managing a sock drawer, let alone a resort. Jomer tried his best, but at the end of the day, he isn’t authorized to really help. Buffet, all cold food. Not under heat lamps, just lights to illuminate the food. You can’t book a restaurant, they are all booked. Yes, we did what was asked and to use the app. It didn’t work. Most of the staff is rude to Americans.
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Dec 02, 2025Nice resort but dining service disappointing
Nice resort but I would give a 1/10 for dining rooms service. Very disorganized. Food is good. This was a better resort when it was a BeLive resort
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Dec 01, 2025Nice comfortable place with good atmosfere
Nice comfortable place with good atmosfere and wonderfull beach. Nice food, helpfull staff. Clean rooms, good restaurants. Nice for visiting with familly and friends
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Dec 01, 2025
Would not recommend
Terrible accommodations and poor hospitality. Booked a double bed room and was provided a room with one bed for 3 people. The staff solution was to bring in a single mattress and wedge into space that was already furnished. We had to rearrange furniture ourselves. We were denied beer in our room. We were told that the room has a 4 beer limit to the room (for 3 people) yet we were never provided more than 2. The food was awful and restaurants were either closed or unavailable for reservations. The staff was not very friendly.
- AdvisoryStudent Groups are not accepted in this hotel. Please note that for the travel period 3/1/21-3/31/21, we require that all guests have at least one minimum 24 year old adult in each room. The hotel reserves the right to deny check-in of any room not complying with this min. age policy
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Right to Refuse Accommodation - This hotel has the right to refuse accommodation to any guest without being liable for any refund or compensation under the following circumstances, including but not limited to, where such action is deemed necessary for safety, when action is unlawful, when action involves a hazard or risk to any guest, and when the guest has committed misconduct on a previous stay.
Dress - For access to all restaurants during the evening a formal dress code applies (men shouldn't wear shorts, sleeveless shirts, sandals).