Resort Details
- Akeru Asian
Reservations are required.
Our resort has a place specializing in Asian cuisine, with a select menu based on typical oriental products. - Bars- Plaza Bar
- Beach Bar
- Swim-up Bar
- Lobby Bar
- Pool Bar
- Better Together Bar- Disco Bar - Burger Corner
Open from lunch and into early morning, this is our interpretation of fast food with an extensive selection of dishes you can enjoy all day on an informal and relaxed ambiance while dining in or taking out. Exquisite hamburgers, salads, burritos and snacks prepared with high quality products.
- KM Pizza
An innovative proposal where you will be able to taste all different kinds of pizzas made on a wood oven in a relaxed and fresh ambiance designed to enjoy fun memories with family and friends.
- Lobster House
Reservations are required.
A gastronomic experience, we have selected the best and freshest catch the Caribbean Sea has to offer and brought it to your table. An exclusive oceanfront ambiance and personalized service.
- Mylos
Savor Mediterranean cuisine prepared according to traditional recipes. Food available in the evenings.
No sleeveless t-shirts or sandals are allowed. It is also mandatory to wear long trousers.
- Orale Mexican
Our Mexican restaurant is a must to enjoy traditional Mexican food.
- Rodizio
Reservations are required.
The Rodizio restaurant offers the best selection of products to enjoy Brazilian cuisine.
- Steak House
Reservations are required
A la carte grilled meat specialties (supplements apply for some items).
- The Chef’s TableA la carte, dinner, available only to parties.
- Windows Buffet
The Windows Buffet at our hotel offers a wide variety of international products that adapt to the tastes of all our guests. Also characterized for organizing themed dinners.
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Bell staff/porter
- Child programs
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Bell staff/porter
- Child programs
- Children programs
- Children welcome
- Currency exchange†
- Exercise gym
- Game room†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Nightclub†
- Non-smoking rooms available†
- Pool
- Restaurant
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Copier†
- Internet Access†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach club available.
- Children's program, onsite
- Diving †Scuba lessons in the pool.
- Fishing †
- Gym
- Nightclubs †Kviar Disco
- Non-Motorized Water Sports †
- PoolThere are 5 swimming pools & 2 children's pools.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere is a tennis court on-site.
- VolleyballThere are 2 beach courts.
- Golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Don't go.
Awful experience. This can barely be considered a 4 star hotel. Everything is old, untidy and unclean. The staff tries to help but they are powerless. Food at buffets is repetitive and low-quality. Restaurants are ok -- if you can book them. App is useless.
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Old rooms, lots of hidden fees, 2 star resort experience
Had to change rooms 3 times due to various issues (shower not draining properly, room far away, loud neighbours). In the last room, the AC only cooled to 28°C and the door to the room did not close properly. Honestly did not want to go through moving rooms again a 4th time so we endured this pain for the last few days of our stay. The rooms are really old and worn down. We also requested a connecting room with other guests in our party but was told at check-in that it would cost us an extra $1000, or "whatever we are offering to pay". The application to book restaurants is also terrible. I wasted 3 hours every morning checking the app to try and be the first one online to book. They would literally be filled up within the first 2 minutes. The main buffet was severely understaffed. If you were not the first one in line as soon as they opened for any shift, youre faced with dirty tables and food that does not get replenished enough. The food as well had huge misses. Most food was bland, but we were able to find some hidden gems to try to enjoy. Finally the beach is leaving you with more to be desired. The water is full of algae and you smell it as you drive up to the resort. We paid an extra $500 to go to Saona island to at least spend 1 day (out of our 10 day stay) on the beach. The only saving grace was the entertainment team and the staff. Everyone was welcoming and tried their best to ensure that you are enjoying yourself in this resort. If they were employed at a REAL 4 star resort, they would really be great. I would personally not consider this to be a 4 star hotel, this would be a 2.5 if I'm trying to be generous.
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Great solo trip lots to do
Sea view room beautiful views fantastic cleaning service. Lovely friendly people. Beach fantastic. Seaweed not great but can’t be helped. Pool upkeept to high standards. Lots of people offering trips cheaper online. The staff try get u interested in the group activities.
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Struggle Hotel
treated with no respect due to no speaking Spanish, Room are horrible bed uncomfortable food disgusting l am not able to make RSVP to any restaurant even on my birthday elavator don't work every day had to walk up a flight of four stairs the beach is absolute not to go in seed-weed can not swim in the beach your picture shoe clean clear blue water and that was a lie I wish I never booked this hotel or came out here I am extremely disappointed that the should've read the reviews and I will be leaving a review this place has a smell ljust overwhelmed that on my birthday celebration was ruined I had no restaurant and the employees are rude As well my toilet was clogged
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I don't recommend this place
I'm from Montreal was here July 1st. To check in almost 2 hours, air conditioning in 2 rooms not working the room temperature was 27.5 Very disappointed with not being able to reserve a restaurant on the application at 9 am it says already fully booked. Beach is cleaned every morning from sea weeds. Air conditioning technician aren't capable of repairing any unit of the 2 rooms we transferred. So we got stuck finishing our vacation with a room temperature of 27.5 see pictures Activities are great, pools and bars also great, buffet very good. Good luck reserving a restaurant as a few are closed.
- AdvisoryStudent Groups are not accepted in this hotel. Please note that for the travel period 3/1/21-3/31/21, we require that all guests have at least one minimum 24 year old adult in each room. The hotel reserves the right to deny check-in of any room not complying with this min. age policy
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Right to Refuse Accommodation - This hotel has the right to refuse accommodation to any guest without being liable for any refund or compensation under the following circumstances, including but not limited to, where such action is deemed necessary for safety, when action is unlawful, when action involves a hazard or risk to any guest, and when the guest has committed misconduct on a previous stay.
Dress - For access to all restaurants during the evening a formal dress code applies (men shouldn't wear shorts, sleeveless shirts, sandals).