Be Live Collection Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4018 reviews

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  No complaints

  Very friendly staff especially Nicolas at Sharky's pool bar.

  Nov 11, 2026
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  Horrible Experience all Around!

  HORRIBLE EXPERIENCE!! If I could put 0 stars I would!! The staff is the RUDEST staff of all the All Inclusives I have ever been to (Mexico/DR/Cruises) They never sat Hello while passing you, they barely respond when you do, they roll their eyes often… I was shocked!! The Food is plain and simple Nasty and I am not a picky eater. The rooms were not clean (hair and stains everywhere….🤢) My sister had a leak in her room that never got fixed during our 4 day stay so we had a towel on the floor to avoid her slipping. This was such a gross experience that it def made us realize that it was the last time we would ever visit DR. If you can avoid this place I highly recommend you go ANYWHERE ELSE BUT HERE!

  Nov 11, 2026
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  Customer Service

  This was our go to resort but service quality has severly dropped since our last trip in Apri 2026. What it appears to be since Cuba is not available demand has gone through the roof and costomer service has gone strait down hill. They will tell you one thing and do nothing.

  Nov 10, 2026
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  Memories to last a lifetime!

  Sunscape Coco Punta Cana – An Amazing Family Holiday! ☀️🌴 28th October – 7th November | 10 nights | 2 adults and 2 children | UK Before travelling, I have to admit I was quite nervous after reading the reviews. There seemed to be lots of very negative reviews and lots of extremely positive ones, but very little in between! So I wanted to share our honest experience as a family of four visiting from the UK. We absolutely loved it! From start to finish, we thoroughly enjoyed our holiday. First things first, this is a 4-star hotel, and I think it’s important to go with realistic expectations. The hotel makes the very best of what it has, and what really makes this resort special is its outstanding staff. They genuinely go above and beyond to make your holiday enjoyable. The hotel is constantly being cleaned and maintained, and you can see how hard the team works. 🌟 SunClub – Absolutely worth it! We stayed in SunClub and, in my opinion, it is a must! We loved the SunClub pools, bars, lounge, check-in and check-out service and the SunClub buffet. The service in all these areas was fantastic. You get some lovely added perks, including access to the lounge, SunClub-only bars, quieter pools, a quieter section of beach, room service and a regularly replenished minibar. The rooms are in a great area of the resort, and having the additional facilities and quieter spaces really made a difference to our holiday. I’m so glad we booked SunClub. Personally, I think our experience would have been quite different without it. 🍽️ Food and Restaurants Our absolute favourite restaurant was Kaleidoscope. There was plenty of choice, the breakfasts were lovely, and the staff were incredibly attentive. They really look after you, get to know you by name and add that lovely personal touch. Nothing ever seemed too much trouble, and the girls loved being able to choose their own food. We also enjoyed Chopsticks, Tierra and Tiki Taco. We didn’t get around to trying Bluewater, La Cala or the Italian restaurant because we enjoyed Kaleidoscope so much! The Chopsticks show was a real highlight and definitely worth experiencing. One thing I would say is that the food isn’t 5-star, and even the à la carte restaurants have fairly limited menus. If you’re a real foodie or expect lots of fine dining, this probably isn’t the hotel for you. However, we always found something we enjoyed. 🎭 Entertainment and Things to Do The entertainment was great, with something going on throughout the day. We particularly enjoyed the evening shows, which were a lovely way to finish the day. There are so many different areas and activities across this huge resort that you’ll never be stuck for something to do or somewhere to explore. The water parks were brilliant for the children. We didn’t use the kids’ club ourselves, but heard lots of lovely things about it from other families. The absolute highlight, though, was the White Beach Party! Without a doubt, the best night of our holiday and a real pinch-me moment! Everyone coming together, dressed in white, dancing on the beautiful powder-white beach. The atmosphere and vibe were just incredible. Seeing everyone joining in, dancing and having such a fantastic time was something really special. And the fire show was absolutely outstanding! What a spectacular addition to an already amazing evening. It was one of those nights you wish you could bottle up and keep forever. Such an incredible atmosphere and a memory we’ll never forget! My husband particularly loved the coffee! It’s also lovely that you can grab a coffee or another hot drink and a snack from so many different places around the resort. 🏝️ The Beach – WOW! Without a doubt, one of the biggest highlights of our holiday was the beach. Absolutely breathtaking! Powdery white sand, beautiful palm trees and that gorgeous tropical beach setting. It genuinely took my breath away, and I was so sad to take my last steps along the sand before coming home. Just to manage expectations, the sea isn’t crystal-clear turquoise like some of the Caribbean beaches because Punta Cana is on the Atlantic side. However, the water was a lovely temperature and we thoroughly enjoyed swimming in it. We only experienced a few days with a tiny amount of seaweed, and for the rest of our stay the beach was beautifully clear. We always found plenty of sunbeds in the SunClub section. However, if you want one with shade, you’ll need to get up early to secure it! One thing worth mentioning is the beach vendors. We weren’t used to being approached so frequently, and it took us a little while to get accustomed to it. A simple “no thank you” is absolutely fine. They were generally very friendly, and although some can be a little persistent, they are polite, entertaining and sometimes quite funny! 🧹 Rooms and Housekeeping Our room was cleaned to a very high standard, and the minibar was always replenished. On one occasion, we requested some extra water and towels, and both requests were dealt with within around 20 minutes. Fantastic service! ❤️ The Staff – The Real Stars of This Resort I cannot praise the staff enough. They are a real credit to Sunscape Coco and genuinely make your holiday. Nothing seems too much trouble. From the personal touches to remembering your names, they make you feel welcome and valued. Most importantly, they made our children feel like part of the family. The warmth and kindness shown to them really stood out to us. The service we received was 5-star, and we cannot thank the staff enough for making our stay so special. 🛍️ The Resort Shop – Our Biggest Grumble! Now, this is one area I really do think needs addressing. The resort shop is incredibly expensive, with some absolutely ridiculous mark-ups. As it’s the only shop on the resort, you have very little choice if you run out of essentials. To give you an idea: • Rolling papers that cost around 75p in the UK were $5! • Suncream was around $25–$40. • Bags of Haribo or crisps were $7 and upwards! The prices were honestly quite shocking, and this was probably our biggest disappointment of the holiday. My advice: bring everything you think you might need from home! Suncream, snacks, toiletries and any little essentials. You’ll save yourself a fortune. Interestingly, when we went on our Saona Island trip, we stopped at a gift shop where prices were much more reasonable. The girls were able to buy souvenirs for their friends there for considerably less. 🚤 Saona Island – A Must-Do Excursion! We had an incredible day trip to the gorgeous Saona Island. The clear blue water was simply stunning, and the whole day was so much fun. It was one of those experiences that really makes your holiday memorable. I would highly recommend adding this excursion to your trip! 💙 Would We Return? OMG, YES! In a heartbeat! This was our first family holiday in five years after working incredibly hard, and our first visit to the Dominican Republic. We needed and deserved a lovely, relaxing break, and Sunscape Coco and the Dominican Republic gave us exactly that. It has genuinely been our favourite family holiday. We’ve made so many incredible memories together, and we’re absolutely gutted to be back home! Please don’t let the negative reviews put you off. Of course, not every hotel is perfect, and everyone’s experience and expectations are different. But go with realistic expectations, remember this is a large 4-star all-inclusive resort, and understand what you’ve booked and paid for. For us, the fantastic staff, beautiful beach, lovely SunClub facilities, entertainment and overall atmosphere made this holiday incredibly special. My biggest recommendation? BOOK SUNCLUB! We absolutely loved it and felt it was worth every penny. Thank you, Sunscape Coco Punta Cana, for a holiday that will always hold a very special place in our hearts. We have come home with so many wonderful memories, and we cannot thank your amazing team enough. Until next time! 🇩🇴❤️🌴

  Nov 08, 2026
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  Wonderful Kids Club experience

  This resort has excellent kids club service. My daughter is very shy and the staff especially Luisanna (Honey) knew how to make her feel comfortable and safe. Luisanna is great with kids and always has a smile on her face. This field definitely suits her well and I want to thank her to making my daughter’s experience at Sunscape Coco memorable.

  Nov 07, 2026