Resort Details

Dining
On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Bell staff/porter
  • Casino
  • Concierge desk
  • Conference facilities
  • Dry cleaning†
  • Elevators
  • Free parking
  • Game room
  • 24-hour front desk
  • ATM/Cash machine†
  • Bell staff/porter
  • Casino
  • Concierge desk
  • Conference facilities
  • Dry cleaning†
  • Elevators
  • Free parking
  • Game room
  • Gift/News stand
  • Hairdresser/barber
  • Health club†
  • Luggage service
  • Meeting rooms
  • Multilingual staff
  • Nightclub
  • Onsite laundry†
  • Sauna
  • Smoke-free property
  • Tour/sightseeing desk
Off-Site Amenities
  • Business Center
On-Site Wedding Services
  • Wedding services

† Fees may apply

Off-Site Recreation

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.0 1692 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible vacation club management. Do not buy a vacation club package from this resort.

    We bought a vacation club contract with this hotel in 2009 and the management of the hotel and International Vacation Club has changed hands 3 times since then. It makes it nearly impossible to get in touch with anyone to pay maintenance fees, book a week, deposit a week into Interval, etc. They only provide one means to contact them, reservations.marpp@marienhotels.com and that Hyatt manages the contract. I have sent 1/2 a dozen messages and made 1/2 a dozen calls and nobody has helped me. I contacted the LifeStyle Holidays reservation service, reservationssvc@lifestyleholidaysvc.com, and they said they no longer do the reservations for this contract and they have no idea who does. This is unacceptable customer service. I paid my dues last year and was told to use these contacts going forward and it's a total scam and misdirection tactic. I warn everyone to carefully consider NOT buying a vacation club contract with this resort. Unless, you like to chase these things around for days and weeks.

    Sep 22, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Neighborhood is great

    This place was just sold. Don’t know who it was sold to or what is going on but it will be closed for at least one year. The location is amazing but the property is old. The neighborhood has a ton of potential. There is also a new development going on across the street that should also be don’t in the next year that is new condos.

    Nov 07, 2023
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    This place was extremely updated since the last time I was there. Rooms were clean and perfect and the people there are completely amazing from the lobby to the restaurant everyone was so attentive, Sara in check out treated us like family. We will def be back, this hotel has a perfect location close to the airport and the staff are awesome

    Apr 30, 2023
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Directly in hell

    This place is hell! Old, dirty and my room had no power all night! Complaining did not help! No light no air con. Stay away from this place this is the worste place I stayed in decades! Unfortunately I had to stay close to the airport for one night and all was full but this place, now I know why! 😡😡😡😡

    Jan 26, 2023
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    DO NOT VISIT

    Hands down the worst resort I have ever been to !!! DO NOT VISIT !!!! Terrible food , terrible service , harassment , worn down , dirty rooms , rats everywhere, dirty beds , dirty showers ! You name it !!! Tare the place down DO NOT WAISTE YOUR MONEY

    Feb 17, 2022
General Policy
  • Minimum Check-In Age: 18

{{title}}