BlueBay Grand Esmeralda - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18964 reviews

• 

  This resort isn’t what it used to be.

  We have been going to blue day for 17 years. The resort needs an up grade. Many buildings haven’t seen repairs in many years. There was only 75 lounge chairs around the main pools. There are 979 rooms in the resort. People are either fighting over chairs or sitting on cement. We are circle one members and have access to the vip area with plenty of lounges. It’s a drag to spend your vacation around angry people complaining all day long. It appears that circle one is spending money for its members but Blubay Resorts is just milking its customers for money. It’s sad because this used to be a great resort.

  Dec 03, 2025
• 

  Good, but get it on sale.

  Dec 2025. I just got back from here. The place was dated, lacking maintenance, and the food is often the same every day. I've been to other resorts that rotate the buffet menu every day, this place does not. Once a week they seem to change it. The pool was great. Severely lacking beach loungers, they have tons of room and very little beach chairs, and less around the pool. The Mexican restaurant was the worst of all, they didn't actually serve any Mexican food like tacos, enchiladas, etc.. I had to go to Playa Del Carmen to actually eat Mexican food. The nightly entertainment was good, but only on the weekends. This place has a lot of locals that pile into the resort on the weekend, fri-sat the buffet food gets better, and the nightlife is great because the locals come for the mexican bands, and the shows at the black&white bar. We had a good time dancing with the locals. It's a decent resort, but make sure you don't pay a lot of money, get it on sale. They are letting the resort quality go down the tubes through neglect.

  Dec 01, 2025
• 

  Great experience at the Kids Club

  Great experience at the kids club, lots of fun activities. Pamela and Elisabette were great at intertaining my 10,8 and 4 years old and they made lots of friends.

  Nov 28, 2025
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  Bluebay Grand Ezmerelda - It's a disaster. Run away.

  Absolutely the worst all-inclusive resort I have ever experienced. Upon arrival, they had me wait 20 minutes for a shuttle ride because of a problem. Then, when I asked where my room was, they told me that its about a 4-minute walk. Upon arriving at my building, the first thing I noticed was that the elevators were out of order and there was a copious amount of water dripping from the ceiling. The room itself was barebones, with no supplies, evidence of recent black mold that had been sloppily painted over, and a deep smell of mold and mildew. I arrived in the evening. The advertised snacks at the Black & White bar were not being served. The Mexican restaurant opened at 11:00 PM, but they provided minimal amounts of mystery meat and a foul-smelling paella. The meal was barely edible. I went back to the bar and ordered a beer, which was so watered down that it tasted like flat ginger ale. I went back to my room, where the smell of mold and mildew was overwhelming. I did not get any sleep at all. In the morning, I went to the breakfast buffet, where the eggs were powdered, the pastries were stale, and the "juice" was a powdered mix. Another inedible meal. I did a quick walk-around the resort. All of the pool and beach chairs were already taken... no place to sit. The beach was full of sargasm, and the seawater was brown. No place to leave my stuff. No swim-up bar, no service to speak of. I decided to cut my vacation short and get a flight home. No one at reception was able to assist me with any planning. I was on my own. I did manage to discuss the situation with several other vacationers. Everyone that I spoke to was disgusted by the place, and many were planning on cutting their vacations short. The Bluebay Grand Ezemelda is nothing more than a front for time-share sales. Do not book this resort. Sta healthy instead.

  Nov 27, 2025
• 

  Had lots of fun I can say, however, lack of sunbed disappoint

  I was here for five days from November 21 to November 26. My only complaint would be the lack of sun beds. I’ve seen large groups not being able to sit together. I’ve seen older folks not having anywhere to sit. I’ve seen young families with children and babies with nowhere to sit. For this reason, I would not go back because we go away only to lounge on the beds. Other than that, the staff is the hotels biggest asset. The staff are very hard workers very attentive. In my opinion they deserve better in terms of the hotel sometimes had a lot of complaints and they were very busy trying to make everyone happy. I had a lot of fun there was a lot of dancing. It was so much fun. I enjoyed the food as well. I started off in building five had a free upgrade to partial Ocean view and I want to thank them for that. However, we could not get in the room. Something was blocking the door from the inside and then we asked to be in building 7 closer to the lobby in case we had to do too much walking back-and-forth so we ended up in building 7 and the room was great. Thank you to Brenda at reception. Thank you to the maintenance guys who fixed my door twice. And thank you to all the staff for being so helpful, friendly and attentive. Staff is second to none.

  Nov 27, 2025