Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- Garden View
Bedding- 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 totalMaximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults. Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Color television
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Video on demand
- Oceanview
Bedding - 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults. Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Deluxe Garden View RenovatedBedding - 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total- Air conditioning
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Widescreen TV
- Wireless internet connection
- One Bedroom Suite
FORMERLY: Emerald Jacuzzi Suite
Bedding- 1 king bed plus sleeper sofa.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total
Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Video on demand
- Emerald Swim Up Suite
Bedding- 1 king bed plus sleeper sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total
Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe*
- Telephone
- TV
- Video on demand
- Partial OceanviewBedding- 1 king bed plus sleeper sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total- Air conditioning
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Widescreen TV
- Wireless internet connection
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Airport shuttle service*
- Babysitting*
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service*
- Babysitting*
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange*
- Dry cleaning*
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand*
- Housekeeping - daily
- Laundry/Valet service*
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Business Services*
- Contact resort for information.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports *Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa *
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Oct 03, 2026
GO! ENJOY!
Was at the Bluebay Grand from Sept 15th to the 22nd. Went with my 2 sons (25 yrs old) and my father in law. Here is what to expect. It was a 5 Star at one point in time. The years are showing, but it was still great. ALL the staff treat you with a ton of respect. The hand over the heart when they greet you was a special bonus. Always smiling. Bars: Black and White is exactly as advertised. 24 hour bar! Clean, always busy in the afternoon/evening. Shows were decent, but the entertainment crew, and "Crazy Games" were what made it better. Columpios Bar (swing bar) was often understaffed by the sheer number of people in line to get drinks, but they were very fast and always kept us going. Try the mojitos, Miguel makes the best ones! FYI, the bar on the other end of the pool was often times less busy, but service was still just as good. Food: All buffets were decent. Exactly what you expect for resort buffet. Not superb, but was always filling. The service and wait staff were better than most restaurants back home. Conversations about nothing, chatting about the weather. Very casual, and very nice. Al a Carte was again very good. We only did the steakhouse, but cooked to perfection. The only downside to the food, the desserts did not seem to be fresh. Seemed store bought. Pool/Beach: Pool is huge. Tons of space, would love to see it rocking at capacity! A few bridges to hide from the sun, if you need to. Not a lot of shade...try the chairs close to the Swing Bar and the beach on the pool deck. Sun pretty much everywhere else. The beach was clean when we went, sargasum a non-issue. Could even swim in the ocean. When the lifeguard blows his whistle, listen. We were watching a croc in the water not that far away. Entertainment Troop: Probably the BEST group of kids I've ever had the pleasure of being around!!! From Aqua aerobics to the more "Crazy Games", they were ALWAYS keeping the crowd going! Sorry. I don't remember all the names, but Valentina, Eduardo, Hugo....I miss you all already! The Grounds: IF you don't like to walk....you better be a patient person. They have shuttles running all day, but there does not seem to be a set schedule. The walk from the main area to the pool is about 5 minutes, but it adds up when you like going on adventures like I did. Water shoes/sandals/shoes recommended for the walking, as the ground gets a bit rough on bare feet. Rooms: ARE THERE TO STORE STUFF...GO HAVE FUN! My room had great A/C, but I couldn't always get hot water from the shower. Warm, but not hot. But for the 5 minutes I needed it every day, it did it's job. Beds are average. Rooms are dated, but well kept by the cleaning staff. Kids Club: Our family did not fit this bracket, so I cannot give a truly honest review other than to say, they workers in that Club were always with the kids, and looked to be having a blast! NIGHTLIFE: Yup! From 8pm on...whether you are at the Swing Bar on the beach (Open until around 1am), or at the Black & White Bar until....well, it's 24 hours...You will have fun. This resort is High Energy! Day and Night. You will find someone to party with, even if you don't speak whatever language is being tossed around that night. A very international feeling on this resort, loved it! This is a family friendly resort, with an amazing nightlife for the adult crowd. You can definitely relax poolside, or start the party early, and go all day & night. Enjoy!
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Sep 25, 2026
Good experience
I had a great stay at this hotel and the whole process was made easier by Yulissa working at Concierge VIP area of the hotel.
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Sep 25, 2026
Terrible
You fonthe check in and inmediately people vothering you for time shares, chrck in staff very unfriendly hotel rundown old, the lunch bufete is below average food average to low quality nothing spectacular dont expect nothing great, our room smelled of dandruff we complained and all they did was spray the room never offered to change room and no manager on premises Alcohol brverage quality is poor , juices watered down, again breakfast buffete terrible nothing edpectacular Again do not expect nothing great Spend a little more and get something better
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Sep 22, 2026
3.5/5
We stayed at BlueBay from Sept 7-Sept 14th. Coming from NB Canada as a group of 12 we came with our expectations lowered after reading lots of reviews. For the price we paid we had great value. The grounds were beautiful, the food was overall good, the drinks were great, the staff were friendly and kind. The rooms do need major renovating but were cleaned daily and the beds were comfortable. AC worked great in rooms but they could really use AC in the Black & White and the beach buffet. We had a lot of fun! Would some of us come back, probably not but some of us would for the right price. Overall 3.5/5 and a great vacation was had!
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Sep 21, 2026
Do NOT STAY
DO NOT STAY HERE!!!! Everything is wrong with this resort! It’s birds and raccoons in the restaurants eating off the same serving spoon that is used to serve food! The rooms are a disgrace leaking ceiling , mosquitos everywhere due to the swamps right outside the room. Rooms needed to be changed multiple times and it was in worse condition! DO NOT LEAVE PATIO DOORS UNLOCKED! Raccoons know how to open your door to get inside! They also will go inside of your bag while at the pool! They will drink your alcoholic drinks if you put it down! Definitely a jet 2 holiday instead of a vacation! Somebody entered the room at 3am and nobody did nothing about it! The staff HOUNDS you to buy the time share! For the health and safety of humanity this place needs to be disintegrated!! I’ve never been so happy to end a vacation until this. I can’t understand how this resort is categorized as a 5 star resort somebody obviously can’t count.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed