Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19093 reviews
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Feb 05, 2026Not recommended
“Last December I visited this place with my family, which they call a boutique hotel. I have no complaints about the hotel itself. However, the service is terrible—slow and bad—and the food is bad as well. When it comes to wine sales, the person in charge demands a cash tip. Overall, it was a very bad experience. I do not recommend it.”
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Feb 04, 2026Honest review from a family that recent stayed
We just returned from a week at the BlueBay! I was worried with all the negative reviews but was quite surprised with our trip. Here is my honest review; Pros: -rooms were cleaned daily and ours did not have any musty odor alot of people say they experienced we were in room 6412. -Staff were what made this trip they were all so incredibly helpful going above and beyond with the exception of the Seafood restaurant host who was absolutely rude to us . -The food at the a-la cartes was delicious I preferred those then the buffet -Beautiful nature everywhere, we saw deer, cats, Coatis, different birds and monkeys all around the resort - the beach is nice, you walk one way it leads to the beautiful lagoon you can swim in and the other leads to a boardwalk type where we saw fish and a Mexico sign -Angel at the coffee shop makes the best drinks doing different designs he was great! Cons: - yes it does need updating but I'm not going to complain about the appearance that doesn't effect me any just you do notice wear and tear here and there. - the buffet needs better/more food choices and needs to move the omelette station out of the way. It was very frustrating trying to get breakfast when the lines blend together - me and my daughter did get sick while we stayed here but my husband and other daughter were fine so I don't want to fully blame the hotel this can happen anywhere All and all we had a wonderful trip with good weather and it was nice break from winter. My kids loved the kids club and the entertainment staff well excellent 👌
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Feb 04, 2026Ok if you have no other resorts to compare to.
I will keep this short and sweet. The staff are very nice, the grounds well kept. Beyond that the food/drink selection & sitting area around pool are less than to be desired. We actually left and stayed somewhere else after 2 days.
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Feb 02, 2026
Do not waste your money
Do not pay to stay at this hotel. I have never written a bad review before and have been going to Mexico for 20 years and stayed and many different resorts. When we were checking in someone in line waiting for assistance was talking about how bad resort was unfortunately they were right. This resort is run down which is too bad because beautiful spot. They do not have enough staff in all areas. I did not see one security guard. The lack of security meant if ran into any issues with drunk guests at the bar you are on your own. My friend went to front desk for assistance and did not get any help the first time she asks. If you have open bars you need staff/security to step in and de-escalate situations. There was always a line up outside the buffet with a 15 minute wait to be seated! Once in the buffet very disappointed with lack of food options and just not enough food period. Breakfast had 3 fruit plates for all the guest?! Bottom line is not worth the money. It was obvious they were cutting corners probably due to a lack of money. I hope this resort changes hands in the future and gets more staff in all areas especially security. Also not have a swim up bar means harder to meet other guests during the day. The racoons were everywhere. This place was a miss.
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Feb 01, 20262nd time around & still loved it!
Will be back again. Friendly staff and perfect amount of entertainment! Next time will bring the kids. The lagoon is also nice and only a 7 mins beach walk!
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed