Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18983 reviews
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Dec 18, 2025Building 4
Rooms in building 2 , 3 and 4 are by the pool and beach — all of the landscapers, no spaniel, cleaning staff, maintenance and insecurity Olga in building four made all beautiful towel art thanks
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Dec 18, 2025Had a great time
I had a great time here in Resort , staff is super friendly. Beach is pretty clean. Another great thing is kids club , they look after kids very well.
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Dec 16, 2025
First time solo trip!
First time traveling alone. The resort was great albeit quite a jog between facilities. Having booked the trip at the last minute I was given a less than adequate room (being so far away from everything including the beach and pool). I upgraded after one night and had an awesome room close to pool and beach. Staff were excellent and accommodating. Orlando at the frond desk helped tremendously in my relocation. The various a la carte restaurants were very good however the seafood restaurant did not live up to my expectations. Disappointed with the Air Canada Vacations prepaid transportation back to the airport upon departure. They picked me up at 3:45am for an 8:00am flight, leaving me after the 30minute trip to the airport to sit in the airport for 3 1/2 hours after checking in and clearing customs.
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Dec 16, 2025
Entertainment
Valentina from entertainment team was so much fun with the mexican games. She was fun with high energy and engaging our whole family
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Dec 13, 2025
Fantastic for kids and parents.
Kids club was fantastic!!! It was a great break for our kid to do some children’s activities just for kids. Helped jeep him on a structured schedule outside of our school routine. He had a TON of fun, and gave us some child free time time to relax knowing our kid was safe, entertained and having fun.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed