Hotel Promotions
All Inclusive Amenities

The all-inclusive program includes the following amenities:

* Meals & beverages (local)

* Entertainment

* Sports

* Activities

* Non motorized water sports

* Taxes and Tips

Important Information: Inclusions are subject to change without prior notice.  Additional information may be requested at front desk.

Activities are subject to availability and restrictions may apply.

Some products or services could apply additional charges.

Restrictions may apply.

Applicable Dates:
Booking Dates: 02 Oct 2024 to 23 Dec 2027
Travel Dates: 21 Dec 2025 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • El Dorado Restaurant
    This is a restaurant specializing in grilled meats. 
  • El Pescador
    This is an a la carte restaurant with fish and seafood.
  • Jardin de Jade Restaurant
    This is a restaurant specializing in Oriental fusion food.
  • Las Grazas
    This is a buffet restaurant with international food.
  • Various Lounges/Bars
    - Bar Getaway
    - Bar Merengue
    - Bar Hicotea 
    - Snack Bar Beach Club
On-Site Amenities
  • 24-hour front desk
  • Baggage hold
  • Bell staff/porter
  • Children not allowed
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Golf,Offsite†
  • Housekeeping - daily
  • 24-hour front desk
  • Baggage hold
  • Bell staff/porter
  • Children not allowed
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Pool
  • Restaurant
  • Safe deposit box†
  • Sauna†
  • Shopping mall†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access
On-Site Wedding Services
  • The wedding package includes an upgrade to a suite, ceremony on the beach, waitress services and wedding coordinator, guitar duo, romantic dinner on the beach and a romantic breakfast in the room after the wedding night.

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    The golf course has 18 holes. 
  • Motorized Water Sports †
    This includes banana boats, water skis, jet skis and parasailing. 
  • Non-Motorized Water Sports
    This includes windsurfing, kayaks, snorkeling equipment, sailing lessons and scuba diving lessons. 
  • Pool
    There are 3 pools on site. 2 of the pools have activities and animation. The other pool has no animation or activities to allow guests to relax. 
  • Sauna †
  • Spa †
  • Tennis court †
    There are 3 tennis courts on site.
Off-Site Recreation
  • Gambling †
  • Golf †
    A golf course is located within a mile of the property.
Off-Site Attraction
  • Other Local Attractions
    Some nearby attractions include: Ocean World Park & Marina, a Cable Car to top of "Isabel de Torres" mountain, 
    Fortaleza de San Felipe and the Amber Museum.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9326 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Locked in at the villa

    The guest & staff were friendly. The rooms need work, and all are not as pictured, or close. I booked a superior room, that should have been classified as standard. The view was of an abandoned resort & flooded mini golf course. The hot water was cold, never got hot during my stay. The shower head did not stay up, & the sink faucet was loose with a very sketchy hairdryer that was wired in the wall near the sink & not securely mounted. I was locked in my room on my 1st morning, which I discovered my room phone wasn't working & I had to call the front desk from my cell phone, which after they turned on the room phone & called to inform me that maintenance would be climbing the balcony. They removed the bolt lock which was never replaced & caused me to lose an entire morning of my vacation waiting for maintenance. This issue is a security risk for female solo travelers and no one ever followed back up. They use old key card entry which I had to have reactivated several times due to "keeping too close to my phone".

    Jan 04, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Entertainment

    Entertainment could come with different things i would say. I stayed here for 9 days and the week schedule just repeats.

    Jan 04, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation

    Food was great, buffet and a la cartes! Entertainment staff was the highlight! Shout out to Ruth, Lizbeth, Michael, Felix. You made our vacation much better! Dave and Julie

    Jan 02, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation

    Friendly and kind employees, especially the entertainment team. My family had a great time here for the short trip.Thank you ruth

    Dec 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Money pit from hell- pay 2000 more and go to an actual 5 star . I paid 5000 for 1 week through airtransat

    **Absolutely Not a 4-Star Resort — Avoid** I stayed **6 nights** and mentally checked out by **day 3**. Calling this place a **4-star resort is misleading at best and dishonest at worst**. There is **nothing classy** about this resort. If you’re looking for **quiet, relaxation, or any sense of refinement**, this is not the place. The crowd is loud, chaotic, and clearly drawn by the **low price point**. If this is what someone can afford, they may think it’s great. If you have standards or value peace, you’ll feel completely out of place. The resort is **tiny, outdated, and unbearably loud**. Entertainment is blasted over a microphone from **early morning until 11 p.m.**, bouncing between the buffet and the beach. There is **no escape from the noise**. If you have **sensory issues**, this place is overwhelming and exhausting. Everything costs extra. I paid more just to be **closer to the beach**. You are **not allowed to take food out of the buffet**, even if you’re sick or unwell. Room service costs extra **even after a room upgrade**. This place exists to **nickel-and-dime you nonstop**. The beach rules are absurd. If you move a **pillow from a lounger**, staff immediately take it back. They literally **patrol the beach like police**. Relaxation is not encouraged here. Drinks are **cheap syrup garbage**. If you want real alcohol, you’ll pay **$4–$15 USD per shot**. The term “all-inclusive” is meaningless. They aggressively push a **timeshare-style scam** called *Circle One*. Around **$45,000**, **$15,000 down**, a **25-year commitment**, and **10% interest**. They don’t even own the resorts — they resell access to unsold properties. Even after paying, you still owe **weekly resort fees, per-person charges, and flights**. Avoid at all costs. Food is **barely average**. À la carte restaurants are difficult to reserve unless you spend extra money. If you’re not constantly paying, **staff attitude changes quickly**. Rooms are **old, musty, and uncomfortable**. The smell was so bad I could barely breathe. Cold tile floors, limited towels, and bizarre electrical outlets that barely work. Wi-Fi **does not work in the room at all**. The TV couldn’t load anything. If you need internet for work, forget it — you’ll be standing outside. The **only redeeming quality** is housekeeping, which was fine. By the third night, the resort feels **claustrophobic, noisy, and hostile**. You’ll start counting the days until you can leave. **Final verdict:** This is a **budget resort pretending to be upscale**, designed to extract as much money as possible while giving as little back as it can. If you value peace, comfort, honesty, or quality — **book somewhere else**.

    Dec 26, 2025
Hotel Advisories
  • Current Renovations: Description: This hotel is an adults only hotel where the minimum age is 18.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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