Bougainvillea Barbados

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2728 reviews

• 

  Lovely hotel ruined by front desk/reception staff

  We requested a high floor room with a view when we booked 7 months ago and informed the hotel we were on honeymoon. As seasoned world traveler’s we appreciate fully that this can not be guaranteed but we were put in what must have been the worst room in the hotel , dark to the point that you had to have the lights on at all times , next to noisy reception area , ground floor , no view . When I went to reception the staff were unsympathetic and said it can’t be guaranteed, I explained that I had been at the hotel since 9.00am on check in day due to disembarkation from a cruise and mentioned my requests from 7 months ago at 9.00am only to be given this poor room at 4.00pm when we checked in . The staff would not even look at my emailed requests when I tried to show them , they kept me waiting for ages to find another room which was only one floor higher but I gave up as I got the impression they didn’t care . No sympathy shown and staff aloof with attitude. This attitude was repeated several times during visits to reception including when I went to reception to book a taxi for our departure and stood there for 5 minutes whilst the girl had a personal chat on the phone and ignored my presence. For the front desk staff alone we would not recommend this hotel which is a shame as it’s very pretty & lovely pool / beach area . Oh and the maid was stood outside our room 20 minutes before check out asking me when we were leaving as clearly she wanted to get in . As a side note the breakfast was poor for the cost . Tasteless scrambled eggs & poor & limited choice for £30 a head . The pool bar man was a nice guy as was the luggage guy .

  Dec 02, 2025
• 

  Excellent for the price

  Very friendly staff and a small but beautiful beach were a couple of highlights of the visit. It also has a startlingly well equipped gym! The water sports are free or very reasonably priced. We didn’t eat there apart from breakfast, which was adequate, but I’d recommend it, particularly if you want to visit Oistins fish fry as we did. The room was very spacious with a big patio area and large bathroom.

  Dec 02, 2025
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  Lovely place to stay and would love to go again

  Our first visit to Barbados and it didn’t disappoint! Hotel was situated right on the beautiful beach which was lovely to walk along each day. Hotel was clean, tidy and had lovely staff, to name a few of the best were Troy, Lisbeth, Joshua and Vivian. Restaurant was lovely and served great fresh food, evening entertainment was good and rooms very spacious, even the studio we had. Reception happy to book taxis which we used and were very good, didn’t try the buses but they came recommended by other guests. Only downsides (and they are small) were no coffee/tea in rooms and 2 nights when we had torrential downpours and didn’t want to venture out no room service available due to weather although you could order and and collect yourself. Had a great time and would go again.

  Nov 30, 2025
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  Miserable reception staff make the whole first impressions unfavourable

  We stayed here for 3 days prior to catching our cruise. The hotel is lovely and the beach and location amazing. We ate at two restaurants in st Lawrence gap, tabu and primo and both were excellent. The downside to the hotel is that some of the staff at down right miserable to the point that they ruin your stay. One particular receptionist Roslin is the most rude, obnoxious person I have had the misfortune to encounter on holiday. It is for this sole reason that I would not recommend this hotel to anyone. Both my parents are nearly 80 and she was vile to both of them for no reason. This continued while checking in and out and also when changing money or trying to order a taxi and the bell boys to get the luggage. If this hotel wants to thrive then they should rethink their front reception staff. I would like to applaud the staff in the restaurant who were all fantastic. Especially Elsbeth, what a credit to the hotel. The pregnant lady on reception was also amazing.

  Nov 30, 2025
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  Daughter Birthday

  Hi went to this beautiful beautiful hotel, for my daughter 30th birthday, beautiful room spacious and clean, staff at front desk roslyn was very helpful, booking cabs and changing currency, lisbeth in the restaurant thank for making my daughter feeling special at the last minute you was extremely busy and you made it happen. One suggestion the hotel is not all inclusive so drinks are not included maybe you should allow guest to buy a drinks package, but would definitely go back love love love. it Jackie Baker

  Nov 21, 2025