Location
Puerto Vallarta - BeachProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6756 reviews-
A good experience if you like all-inclusive resorts
The people who work at Buenaventura were all top tier! All very friendly and accomodating. The hotel/resort is fine for those who like that type of experience, but my husband and I realized it wasn't for us. The rooms were fine; but the plumbing was an issue (the toilet). Our friends had issues with their sink not draining. I would say if you like all-inclusive, this was a good value.
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Few small changes could go a long way
We travel to Puerto Vallarta 2x per year. This is our 1st stay at Buenaventura. The rooms are clean and well maintained. We had a disappointing interaction with the front desk and their manager that was handled poorly. The pool area needs more umbrellas, there is 1 per 4 chairs. There is frequently a long line to get into the buffet for breakfast even though there are open tables. Considering it’s a requirement to have all-inclusive, more restaurants are needed or the food offerings should change from day to day. The wait staff were pleasant but we received the best service from Danna on our last day.
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Jorge is the best!!!!
We had some issues with the front desk and customer service, but Jorge who was our poolside server was EXCELLENT! The 5 stars is for Jorge! I would give him 10 stars if I could! The drinks and food were also really good! The rooms were also clean and well kept!
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Fabulous
Our room was great, the food was good and the weather was excellent. This was my husband and I's first time in Mexico and we truly enjoyed ourselves with all the stuff to do. I don't speak Spanish, but was able to understand what the staff were saying.
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Great Service
We had the best service at their buffet restaurant. The waitress Catherin was very nice and professional. We stayed at the Buenaventura for a week and she was very helpful throughout our stay. Our experience was great and we would for sure come back and stay here again.