Hotel Capilla Del Mar - Semi Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3489 reviews

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  Problems with reservation

  I have been a visitor to Cartagena on a regular basis for about 35 years, initially on business and more recently as a tourist. In the 1990s the Capilla del Mar was one of my company's preferred hotels due to proximity to the offices. This stay at the Capilla was very much a nostalgic visit for my wife and I to see how the hotel had changed over the years. Visitors to Cartagena today may find it hard to believe that there were very few hotels in Cartagena in the early 1990s and the Capilla was one the tallest buildings in Cartagena! I had tried to make bookings at the Capilla in the past but rooms had not been available for my planned travel dates, so this time I organised my visit dates around the availability of a suitable room. My Expedia booking was for a flights and accommodation package; the room selected at the Capilla being a "Twin/Double Bedded room – Superior" for two adults. Upon check in at the hotel, the receptionist stated that my reservation was for a single bedded room for one adult only. A very lengthy discussion ensued with the receptionist making a number of phone calls to their administration office. I repeatedly asked the receptionist to give me a print-out of the reservation showing the single bed/one adult booking as allegedly received from Expedia. Eventually I was given a print-out which showed a Superior Room for 2 people – exactly as per the Expedia booking. No mention of the single bedded room for one person. When I showed her my Expedia booking confirmation her attitude changed and I was given the room without further arguement as booked via Expedia. So I don't know how the claim that I had booked a single bedded room for one person came about. I am pleased to report that the room I was given was exactly that described and depicted in the photos on the Expedia website. My other comments are:- • The hotel describes itself as 5 star – in my opinion it is only a 3 star and it is expensive for what it provides. It did not even have in-room coffee/tea making facilities or even offer complementary water as is common in most hotels these days. • The rooms have been refurbished over the years – but they tend to be noisy and I could hear the occupants in adjacent rooms. As mentioned above, this was very much a nostalgic visit for my wife and I. It was OK as a 3 star hotel But it was the check-in hassle very much left a sour taste in my mouth hence my rating. There are many more hotels now available in Cartagena which will provide an improved experience for the same price or less.

  Jan 10, 2026
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  CARBON MONOXIDE LEAK IN ROOM

  CARBON MONOXIDE LEAK IN ROOM Unsafe hotel. People have died from carbon monoxide poisoning. I got out of there as fast as I could. Terrible customer service.

  Nov 26, 2025
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  Terrible Reception Service – Not What We Expected

  The service at the reception was very poor and left much to be desired. The man at the front desk, tall and wearing glasses, treated us disrespectfully during check-in. He spoke to us in a rude tone and made annoyed gestures, as if we were inconveniencing him because the rooms were not ready at 3 p.m. This was especially uncomfortable because we had traveled for around eight hours to get to the hotel and were very tired. Later, when I approached one of the receptionists to ask about a nearby flower shop, he didn’t even allow her to help me. Instead, he yelled at me and told me that the best thing I could do was take a taxi and look for one somewhere else in the city. To make matters worse, when I walked away from the reception, he started mocking me and making inappropriate comments.

  Sep 22, 2025
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  Cartagena’s Finest

  This Hotel in Cartagena is a dream place, I felt so welcomed and all staff working there were really friendly from back of house to front of house, their rooms are impeccable clean and spacious, the restaurant is top notch quality that only serves prime food, the cleaning services were also exceptional and their breakfast options are insanely good, loads of options so you can’t feel bored. I truly recommend this property whilst staying in the city. Thanks for everything

  Sep 21, 2025
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  Three day trip with family. Happy trip.

  Nice people, excellent service, good environment. Near tourist sites, restaurants and old city. Traveling with family is a good a good option. Stayed for 3 days, we enjoyed a lot. Definitely I will recommend this hotel, good price versus quality.

  Aug 02, 2025