Hotel Capilla Del Mar - Breakfast Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3521 reviews

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  Excellent hotel by Bocagrande Beach, Cartagena

  Lovely hotel in a good location in Bocagrande by the beach. Friendly and helpful staff. A very good on-site restaurant San Marina. Breakfast room serving excellent choice buffet 6.30-10am Rooftop swimming pool with poolside bar /sunloungers Spacious, clean room with a large balcony and excellent views directly of the sea - the sunsets are amazing ☀️ A very relaxing and enjoyable stay, thank you very much ;)

  Jul 28, 2026
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  Good Hotel by Bocagrande Beach

  Lovely hotel in a good location in Bocagrande by the beach. Friendly and helpful staff. A very good on-site restaurant San Marina. Rooftop swimming pool. Spacious, clean room with a large balcony and views directly of the sea. A very relaxing and enjoyable stay muchss gracias ;)

  Jul 28, 2026
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  BAD FOOD BIT THE SERVICE WAS WORSE

  The capilla used to be a nice boutique hotel. It is now a low class establishment. While trying to access the hotel’s restaurant with a wheelchair, we were told the chair lift was broken. Had to walk down stairs The food was bad (ordered fish fillet and fish in a seafood sauce) but the service was worse. The fish was so overcooked but when we complained, we were this is how they cook it. It was the edible. Also, the beer we were ordered didn’t come out until we kept asking and it was well after the inedible food arrived.

  Mar 01, 2026
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  Good hotel and good location ; close to restaurants and stores shopping Center grocery stores

  They should have more nice umbrellas at the beach , they are old, dirty and uncomfortable;

  Feb 27, 2026
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  Decent, but I Won’t Stay Here Again…

  I stayed at this property in December 2024 with four other travelers. We all throughly enjoyed our stay (See previous review). So, when I planned a second trip to Cartagena for February 2026, I recommended this property to my fellow travelers. The “wow” factor was definitely missing in 2026, starting with the warmth from the employees that we experienced in 2024. Everyone was cordial enough, but only the bellhops consistently provided exceptional service. The cleaning staff, rooftop staff and a few breakfast hosts/hostesses provided good service too. Security was less than friendly at times and failed to greet us or welcome us back at times (whereas some other guests were happily greeted). In fact, I spoke with the front desk about an uncomfortable exchange where we were made to verify that we were guests with the bellhop before being allowed to walk upstairs to our rooms (7 guests in 4 rooms) even though the same guard had seen us waiting on the outside patio for 30 minutes before we left for our outing. Another time security instructed us to check in with the front desk first after we requested towels (even though we exited from the hotel). I am all for safety, but extend the same courtesies to us as you do to the other guests. With this being said, there were a few friendly security guards. The front desk clerk made a note of all of this, but no one followed up. I received an automated text asking how my stay was going that was not monitored. Best way to describe the front desk employees is as indifferent. They answered questions but weren’t enthusiastic, in my opinion. The first night in our two bedroom suite, the air conditioning did not work. We called three times and the issue was not resolved. It wasn’t until the fourth call asking for a manager again (and sweating throughout the night) that someone finally came up and fixed the issue. Otherwise, the room was well-appointed with two bedrooms (with televisions in each), two bathrooms, dining table and chairs, living room area with television. I requested a microwave and it was delivered promptly. So were requests for towels and face cloths. I appreciate this responsiveness from the cleaning and maintenance staff. We walked to several restaurants and the Bocagrande Plaza Mall very easily. The view from our 20th floor balcony was great. Overall, the stay was decent enough and the location is good, but I am staying elsewhere when I return to Cartagena. There are a lot of properties in the area that I’m considering, hopefully the service is better at those properties.

  Feb 19, 2026