Resort Details

Dining
On-Site Amenities
  • 24-hour front desk
  • Bell staff/porter
  • Cocktail lounge
  • Coffee shop
  • Dry cleaning†
  • Elevators
  • Gift/News stand
  • Luggage service
  • Multilingual staff
  • On-Site parking†
  • 24-hour front desk
  • Bell staff/porter
  • Cocktail lounge
  • Coffee shop
  • Dry cleaning†
  • Elevators
  • Gift/News stand
  • Luggage service
  • Multilingual staff
  • On-Site parking†
  • Restaurant
Off-Site Amenities
  • Business Center

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.0 18 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Dirty and not like the pictures

    It was terrible, dirty, the rooms are nothing alike, and really very dirty, we left, we did not stay and asked for refund but they did not want to have the refund. He's got abandoned objects in the rooms.

    Oct 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A Good Stay

    About the area: Hotel Cartagena DC is about a half an hour away from the Historical Centre but it's still in an area where you can shop. That was very good for us. There are two Exitos closeby, a KFC is next door and transportation is easily accesible. The staff worked hard and breakfast was always ready on time. The rooms are adequate and they have a pool you can cool off in on the hot days. Not a bad stay at all. Good price too.

    Aug 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Highly recommended, complete

    Very good hotel in the city of Cartagena. Good price, quiet family room, good breakfast although it could vary more, good service, cleanliness, parking, warm water, nice bathrooms, space to go on vacation and a desk with individual light to work, with good Wi-Fi, very comfortable beds, Warm pool and unbeatable city view. Additionally, it has D1, a shopping center and a gas station, all one block away.

    Jan 08, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Devolución del excedente de mi reserva

    Realice una reserva por medio de la aplicación tripadvisor, cancele el valor que le dijeron y al momento de hacer el check out en el hotel no se vio reflejado el dinero que consigne en la aplicación sino un valor menor y afectó mi facturación electrónica.

    Jun 30, 2023
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Mala Atención

    Una mala atención al cliente, fue lo recibido el jueves 29 Dic / 2022; deberían tenerlo en cuenta, porque generalmente resulta en menos clientes, lo que se traduce en menores ventas y ganancias para su negocio. 🚩Es mejor no intentar ahorrar dinero en capacitación del personal de atención al cliente, los niveles y calidad de este servicio disminuirán de forma notoria. Al llegar al lobby del hotel, en Cartagena no fue posible conocer las instalaciones y demás. como medida de avanzada para así, poder coordinar y decidir con los demás familiares el poder hospedarnos. Ya que venían encarabana por carretera. (ya que este hotel esta cerca de turbaco - sitio en donde estaríamos compartiendo) Por otra parte resalto, el esmero y preocupación por parte de la funcionaria que nos contesto la llamada y los Wapp (desde Medellin)

    Dec 29, 2022

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