Resort Details
- Wai'Oli Lounge
After a day of adventure exploring the volcano and historic Hilo town, sit down and unwind at the Wai'oli Lounge, with its picturesque view across Hilo Bay. Wai'oli means "Happy Water" and what better way to end the day (or to start the day) happily with a refreshing Lava Flow or Mai Tai! Beer, wine, well drinks and more exotic tropical drinks are available.
CASUAL DINING AND PUPUS: daily
Relax with casual fare and appetizers in the Wai'oli Lounge. On the weekends, enjoy the sounds of live Hawaiian
GRAB & GO MEALS: dailyDuring the day, Wai'oli Lounge offers a “Grab & Go” limited meal service, including a variety of sandwiches and salads, and the soup du jour.
- WSW The SteakhouseThe letters “WSW” represents Whiskey Steak and Wine and occupies 5,600 square feet in the area where the former Queens Court Restaurant was located and is the only true steakhouse in Hilo featuring first-class steaks, an array of seafood, the best wine list in East Hawaii and a table-side Whisky Cart.WSW The Steakhouse will be serving dinner daily. The expansive menu to include and not limited to Premium Certified Black Angus steaks and chops, daily specials such as Surf & Turf, Wagyu Grade Tomahawk Live Kona-Cold Whole Lobster. A floor to ceiling walk around glass display showcases the impressive selections of wines and spirits. If guests are Whisky enthusiasts, we have a Whisky Cart with hand-picked selections that will be poured table-side.
- 24-hour front desk†
- Beauty shop/salon†
- Coin operated laundry†
- Gift/News stand†
- Golf,Offsite†
- Ice machine
- Massage services†
- Non-smoking rooms available†
- Parking
- Pool
- 24-hour front desk†
- Beauty shop/salon†
- Coin operated laundry†
- Gift/News stand†
- Golf, Offsite†
- Ice machine
- Massage services†
- Non-smoking rooms available†
- Parking
- Pool
- Restaurant†
- Safe deposit box†
- Tennis court, Offsite†
- Travel agency†
† Fees may apply
- Pool
- Golf †Nine-hole golf course across from hotel.
- Tennis court †Tennis courts nearby.
- Volcanoes National Park45 minutes away.
- Liliuokalani GardensDirectly across the street from the hotel.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2463 reviews
-
May 11, 2025Stay Away!
During my recent stay in room 439 at the Hilo Hawaii Hotel, I encountered several significant issues that warrant attention. The overall condition of the room was unsatisfactory, raising concerns about the establishment’s adherence to health and safety standards, particularly as I observed evidence of pest activity. Additionally, the presence of long black hairs in the sink, bathtub, and towels indicated a lack of proper cleaning protocols. The restroom air filter was heavily dust-laden, which could pose health risks to guests. Furthermore, both the towel rack and shower bar exhibited signs of rust, and the toilet roll holder was inoperable. The view from the patio was also compromised due to obstruction from tree foliage. Based on these observations, I would recommend that potential guests consider alternative accommodations.
-
May 02, 2025Good times
The pillows need to be replaced they are worn out. The bed was very comfortable. There were several local kids at the pool. Other than that we really enjoyed our stay. Staff was very friendly. The view was incredible and location was great will be back.
-
Apr 14, 2025
Mahalo Hilo Hawaiian
The staff was friendly and efficient not only at the front desk but also at the restaurant. The room provided outstanding views of Hilo Bay. The size of the room was very spacious for two people. The service at WSW Steakhouse was outstanding and food delicious. I enjoyed the Hilo Coffee Mill coffee in the restaurant.
-
Apr 10, 2025
Convenient location
Great staff at older hotel with nice restaurant and sunset view from the bay. We were near the airport for a helicopter tour and a short drive to Pahoa for a fissure 8 tour. The drive to volcano national park was also easy. Hilo seemed to be a very small town.
-
Mar 30, 2025
Pretty nice hotel
Friendly staff, clean hotel and nice room. Only complaint is parking but parking is an issue at most places especially later in the evening when everyone is coming back and settling in for the night. We tried the lounge, food was decent. I got salad and my son got poke and fries. The poke was not up to local standard ( my son is a huge tamuras poke fan) but I thought it was good for portion and price point. It was enough to feed both of us. Pool was nice, appreciated the beach being right there. Small store in front was very helpful for small items like toothpaste and drinks. About less than 10 minutes from Walmart and target so great location. Got ubereats and they had no problem finding us and delivery was quick. Overall stay was good, we were there for sports and needed to extend but they were fully booked and we ended up switching hotels so plan accordingly as we noticed a lot of people coming in on Saturday. Hope this was helpful.
- AdvisoryA mandatory Resort fee of $30 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel is including: • The complimentary continental breakfast will be replaced with a daily $10.00 Dining credit for each day of stay. • The $10 credit is applicable at the WSW restaurant and can be used for Breakfast (from ala carte menu) or for Dinner. • Upon check-in, guests will receive the $10.00 Dining coupon(s) in the room key packet. • A coupon is issued per room, for each day of stay and cannot be combined. • The credit will be reflected in the guest’s bill upon check-out.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions:
• Local, Inter-island, US, Toll-Free calls
• Wifi Local Newspaper-Upon availability
• BPA Free Logo Bottle 1 per person
• Use of Filtered Water Refill Station
• Use of Fitness Center (18 years & over)
• Self-Parking (upon availability)
• In-room Coffee/Tea
• Use of Oceanside Fresh Water Swimming Pool with Sundeck
• Personal Hand Sanitizer
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.