Castle Waikiki Shore Beachfront Condominiums

Customer Ratings & Reviews

TripAdvisor Traveler Rating

861 reviews

• 

  Not what we were expecting

  First and foremost this is NOT a hotel but a condo . Other reviews of this place is what tipped me off that this was not the type of place that I wanted to stay. I did not realize until 3 weeks before our trip and was told I was unable to cancel despite it being booked through a AAA agent. (I also blame the agent for not explaining this arrangement prior to me agreeing) . That being said ,there is no front desk even though there are people at a desk in the lobby. We were told they were not affiliated with Outrigger and will not help you. The check in desk is over a block away in some store front area. The room we were in (815) was out dated. The shower drain was slow. The rooms are not dark at night as there is glass on the door in which the corridor light shines in and the window side has vertical blinds with no curtain. The blinds constantly sway with the ac unit/fan on. There is no housekeeping service. Our bed was 2 twin beds pushed together. One night stand with limited outlets by the bed. The AC and fan were run by a remote but the screen was faded out and didn't seem to change with the buttons. There were 2 different remotes for the tv. We did get our own parking space (additional charge) and was handed a garage door opener even though the door was always open anytime we were coming in or out. To access the lobby/ elevator we got 2 key fobs and were told if we were to lose any of these things they were $100 plus to replace. For what we paid I would have much rather stayed in a hotel and not have had to wash my towels and sweep the floor. The plus was the location was right on the Beach and parking was guaranteed. Otherwise this place was not for us and would not recommend if you want to feel taken care of. So much for our once in a life time trip.

  Oct 02, 2026
• 

  Fraud/Scam

  Great location but an absolute scam based on the description. We were told we’d be getting a 2 bedroom, one with a king and one with 2 queen sized beds as well as a pull out sofa. We were also told it was a 2 bathroom. None of this was true. There was one king off of the living room with an accordion door, a pull out sofa 10’ away and a small bedroom with 2 separate twin beds. There was only one bathroom as well. Ruined our vacation as these sleeping arrangements did not meet the description nor our needs. Several other vacationers we met there had the same experience. Massive fraud in a great location.

  May 27, 2026
• 

  Excellent location and value

  This is the perfect place to stay. The location is right on the beach! You are within walking distance to food, shopping and relaxing! The bed and pillows were so comfortable, you will find it hard to not get a great night's sleep. Everything was perfect from location to comfort and value. We will be back!

  May 06, 2026
• 

  Location, Comfort and Stunning Views!

  We stayed October March 8-15 and booked through Castle who manage most of the apartments and are responsible for the reception area. This was our fourth stay at Waikiki Shore and it always feels like our home away from home. From the beach at our doorstep to the shops, cafe’s and restaurants of Beach Walk, the neighbourhood has all you need while being just a little removed from, yet still within easy reach of the main tourist hub. This trip we stayed in studio apartment on the 14th floor. The view was amazing - especially when you came out of the lift to be greeted by the stunning Diamond Head. It was lovely to see the new lobby area as when we were there last, it was under renovation. The apartment was very clean and the bed was comfortable. The washer and dryer came in handy and the provision of toiletries was welcome addition. The kitchen was small and it didn't have a dishwasher but that didn't bother us as we mainly only had breakfast and a few light lunches in our apartment, so we didn't have much to wash up anyway. We stocked the fridge with breakfast and light lunch supplies and were able to keep our water bottles filled with cold water from the supplied water jug. Unfortunately, this trip saw us having to hunker down in our room for a day as the Kona Low broke over Waikiki causing some local street flooding and high winds. One of the elevators was put out of action and we lost power for a short while, but Waikiki shore remained safe and comfortable; faring better that many other hotels around Waikiki & Oahu. We were very thankful for the staff and maintenance workers who worked hard to get power and water up and running as soon as possible. Despite the rain, the temperature remained pleasantly warm, and we were able to get out and about during our 7 day stay, Waikiki Shore is not perfect. Don’t expect resort style service or daily housekeeping. Each apartment has its own charm and quirks so be prepared for something different. We love the location and the convenience of a self contained apartment with no resort fees. We will be back again. Aloha!

  Mar 20, 2026
• 

  Incredible view and location

  We booked with the Waikiki Shore by Outrigger part of the Hawaii Vacation Condos by Outrigger. Not every room in Waikiki Shore is operated by Outrigger as it appeared that the condo building was a blend of individual owners, and multiple rental agencies renting out units. So the reviews will be varied depending on who people booked with. The building is older so I’m sure most rooms could use upgrades. We rented a condo on the 9th floor and it had a faucet that dripped and an older fridge that was very noisy. But the room definitely served its purpose. It was clean, allowed our family to have access to a kitchen and laundry machine. The view from the deck was our daily highlight sitting watching the sunset and having a drink. Also had an amazing view of the Friday fireworks. Staff was located a block away on Beach Walk but we found them very friendly and willing to help if we needed new beach towels or cleaning supplies. Being operated by Outrigger we were allowed access to the pool next door at the Outrigger reef and there was even a quick short cut into the Outrigger reef lobby. - Side note the chlorine in the Outrigger Reef hot tub was so strong it destroyed our kids bathing suits and has dried out their skin so it’s now cracked and has a minor rash. The location is incredible right on the beach and short distance from Waikiki restaurants and shops.

  Jan 19, 2025