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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 *Important Information for our guests*

The Dominican Republic imposes various restrictions each year for Easter.  The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday.  The following regulations may be enforced:
*Motorized and non-motorized watersports may be banned
*Alcohol consumption may be restricted  (most resorts obtain a special permit which enables them to serve alcohol to non-native persons during the ban)
*Music may be limited or silenced

These rules are designed for the safety of everyone, as beaches get extremely busy during this period.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 14929 reviews
  • 5.0 star tripadvisor rating
    Lovely service from Jisselle

    Jisselle in guest services was warm and funny. She was excellent and helped us troubleshoot our restaurant reservations. Would recommend this resort to anyone. The food was great, clean, very big and family friendly. Came here with my husband and our friends

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Love dr

    Nice people! Love the grounds. They helped a lot. Dominicans are the best in the world. Great people and culture. Love the beach food drinks. Would come back. Nice nice nice nice nice nice nice nice!!!!!!!!! Jisselle of guest service was incredible!

    Apr 13, 2024
  • 5.0 star tripadvisor rating

    This hotel is beautiful and the service was excellent, food was delicious and the drinks were really good . Kenia was wonderful she took care of us and made sure everything was ok the maid kept our room nice and neat . It’s was a 10/10 stay . I highly recommend.

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Spa experience great!

    Steffany's massage experience was amazing! She was welcoming, professional, and providing a relaxing and soothing massage. I would highly recommend this experience to anyone visiting 🥰 This was my second trip to the spa and both were the same level of service.

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Amazing trip we will absolutely return!

    We had an amazing trip and stayed for two weeks. I have to admit that when I first arrived I was a little disappointed in the service as I think they could use more staff, but near the end, we found a really great waitresses, and an amazing hostess in the main buffet! you have to sit where Delmira, the waitresses and Kenia the hostess greet you, they were my absolute favorite. there was also an amazing waitress at the buffet near the pool and beach. I wish I could remember her name but she would give us flowers. Every time we saw her. The grounds were spectacular, pizza, potatoes, the meat, the fruit were all excellent. If I could offer some suggestions, I would say there needs to be more waiters, and happier, waiters, and bartenders. Although Carlos and Jessica at the margarita bar were wonderful, also suggest more air-conditioned bathrooms, as there was only one near the pizza place by the pool. It was also the nicest and cleanest. We have travelled a lot and there’s always things that could be improved but overall we were so happy that we will We absolutely return here!

    Apr 09, 2024