Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5528 reviews

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  Our favorite escape

  Catalonia Grand Costa Muheres in Cancun is our favorite place!!! Nathaly, Joshua, and Cesar are top notch and we love having them work with us on our visits. The staff, accommodations and dining are all wonderful. This again, is our favorite vacation spot. Thank you to those who make our visits relaxing and amazing.

  Aug 29, 2026
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  Enjoy Life To The Fullest!!!

  My wife and I had an amazing time at the CGCW resort. The staff were consistently friendly and went above and beyond to ensure we had the best possible experience. I uploaded a photo of the beautiful beachfront view. From the refreshing breeze and beach to the service and pool, everything was wonderful. A special shoutout to Lili, Omar, and Caesar from Catalonia Grand Costa Women’s Mayordomía. They were exceptional, making sure we had everything we needed throughout our stay. The resort also offers a variety of activities for families, adults, and children. Thank you to the entire staff for making every guest’s stay as enjoyable as possible

  Aug 26, 2026
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  Extremely Disappointing Experience

  Our family recently stayed at Catalonia Grand Costa Mujeres, and unfortunately, the experience was extremely disappointing. The biggest issue was not simply that our room had multiple defects, it was the complete lack of urgency, accountability, and customer service from the resort’s front desk and management. We booked a Privileged Family Grand Suite and Swimup, which is supposed to provide the highest level of additional benefits available under the resort’s Privileged status. We were also traveling as a family with four children, including two teenage girls, so privacy, safety, and having an appropriate sleeping arrangement were extremely important to us. Unfortunately, our room had a defective privacy door and a broken/incomplete bunk bed. We immediately brought the privacy-door issue to the resort’s attention and explained how important it was for our family to have the door repaired as soon as possible. We were eventually told by maintenance that it would take approximately four weeks to repair. Four weeks is completely unreasonable for a repair that directly affects the privacy and functionality of a guest room—especially when the room is occupied by a family. The bunk-bed situation was just as disappointing. The bottom bunk was missing, and instead of providing an appropriate replacement, the resort supplied what appeared to be a makeshift bed consisting of a mattress on a frame. There was also no ladder for the child to safely access the top bunk. We repeatedly explained that we were traveling with children, yet our concerns were not treated with the urgency you would expect from a family-oriented, higher-tier resort. What made the situation even worse was the front desk’s response. Rather than taking ownership of the problems and working toward a meaningful solution, we were repeatedly pushed back toward our travel agency. When we asked the resort to address the issues directly, the response essentially became, “You need to speak with your travel agency.” As a paying guest standing in the resort with defective accommodations, this was incredibly frustrating. We were also presented with a document that we felt pressured to sign regarding compensation. The compensation ultimately being offered was essentially a dinner on the beach, which, quite frankly, felt inadequate. This is an all-inclusive resort, so offering a dinner as compensation provides very little additional value—particularly when we had already paid for a Privileged Family Grand Suite and Swimup, with additional benefits. The overall handling of this situation made us feel as though the resort was more interested in getting us to accept something and move on than actually resolving the problems we experienced. I want to be clear that we understand that things can occasionally go wrong during a vacation. What matters is how a resort responds when something does go wrong. In our case, the response was slow, dismissive, and lacking in genuine concern. We repeatedly explained our circumstances and the fact that we were traveling with four children, but our concerns still did not appear to receive the urgency they deserved. For a resort offering a Privileged Family experience, we expected significantly better accommodations and, most importantly, significantly better customer service.

  Aug 26, 2026
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  Always a Great Experience

  We love going to Catalonia. We had previously went to this resort a few years ago and wanted to come back. We are Exclusive Gold members and are always treated with the utmost care. We were being taken care of by Lili and Omar. They went above and beyond with making sure our family had everything and more that we needed. They took care of our reservations and even the smallest request of milk for the baby. We enjoyed seeing them daily. We miss them so much. The restaurants and shows at night were great. Our favorite restaurant was Steakville and Ayami. We mostly stayed by the pools but went to the beach one day but due to so much seaweed we left shortly. The bar staff was amazing! We will be back soon to see all of our new friends.

  Aug 24, 2026
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  POOR HOTEL CHOICE

  Big resort with minimal customer service. Front desk is inattentive, unwelcoming and poorly managed. Martha provided unclear information, lacked basic professionalism, was rude and unhappy. Withheld a credit card payment receipt. A simple request for two beds resulted in a proposed additional $1,000 USD charge. Multiple requests to speak with a manager were declined. Instead, supervisor Eric instructed us to find our Air Canada representative and deal with the issue ourselves. Expect to look after yourself.

  Aug 23, 2026