Resort Details
- Various Bars/Lounges- Bar Tequila: Lobby bar
- Cat’s Night Club (age 18+)
- Aromes Coffee shop & Lounge (coffee & fine pastry)
- Bar Palapa: Lounge & beachfront bar
- Bar Maloo: Next to the pool with beautiful views of the beach. Fresh made alcohol-free natural fruit juices bar - Various Restaurants- Food TruckButipa and Tacos, during the day, by the swimming pool area
- El Pajarito: Main buffet with a great variety of international and local food. It offers breakfast, lunch, dinner,wood-fired pizza oven for lunch and dinner only.
- Snack Bar: Outdoor snack place and salad bar, offers daytime service.
- Creperie: Outdoor sweet and salty crepes place, offers daytime service.
- Restaurant BLoved. A la carte breakfast, lunch and dinner service exclusively for Privileged guests in a indoor space.The themed restaurants offer modern and cozy spaces as well as a high-quality gastronomic selection. The amount of access to the theme restaurants depends on the length of the stay and the category of room reserved. All restaurants depend on table availability.Privileged guests have unlimited access to the exclusive BLoved restaurant. It has dress code (casual or casually elegant) which should be consulted at the resort.
- Toscana: Enjoy the best ocean view in an outdoor cozy space and delicious Italian specialties in this a la carte restaurant,limited to dinner service only.
- Adelita: Authentic Mexican cuisine a la carte on an outdoor space, limited to dinner service only.
- Grill: Delicious steak house in an air-conditioned atmosphere, limited to dinner service only.
- Ayami: Enjoy the best Asian specialties (oriental cuisine, sushi bar and Teppanyaki table in an air-conditioned atmosphere,limited to dinner service only.
- Terrace: A la carte restaurant offering delicious specialties in an avant-garde tapas place in an air-conditioned atmosphere,limited to dinner service only.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Internet Access†
- Please contact the guest service department at the hotel for further information.
† Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site
- Hot tub
- Non-Motorized Water Sports- Kayaks
- Windsurfing
- Snorkeling - PoolThere is 1 large pool with different areas for activities, relaxing and swimming with children.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
- On-site Entertainmentdancing or participation shows every night
- Xcaret
- Tulum-Xel Ha
- Playa del Carmen
- Cancun
- Other Local AttractionsMarina Punta Maroma
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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6th time back & loved it
6th time back and doesn't disappoint. Veronica the Guest Services Manager is amazing and did so much to make our holiday even better than the last time we were there. Judith, Janet and the staff at BLoved are so hard working and never disappoint. Same goes for the staff at the Grill bringing a special birthday cake & singing for my daughter. This place isn't overwhelming like the bigger resorts which is what I appreciate, it has a beautiful beach and jungle as well while the service and food are top notch. Can't wait to come back !
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Awesome time so far!!!
Great time today with the animation crew Lolo, Lea, Claudia and Giacomo…keep it up!!! Resort is beautiful, and the monkeys and coatis really aren’t a problem at all. Restaurants have been excellent so far, and we’ve been able to get reservations at the restaurant same or next day. Haven’t had any luck booking on the website so far, which was frustrating. Still have a week to go!
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Amazing resort!!!
Amazing resort, don’t hesitate to book!!! Just returned from our 3 day trip. Loved everything. Privileged has some benefits, but not necessary ( building 5 next to the beach and Beloved restaurant only for privileged). Beach is amazing, great walks. Food is very tasty, the best that we had, so many options. Animals are fantastic, coaties. Stuff are great everywhere, customer service 5 stars!!! I would definitely return!!!
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Beautiful Beach
January 2025 Beautiful resort. Beautiful beach! We were there 10 years ago; lots have changed. The room we had this time the closet was reduced to put in a coffee station. Small closet for 3 people. Lots of walking. We did eat at the buffet only twice, but it was a hike to the lobby area and tons of coati's! Was disappointed that there was not a children's section at the buffet (we had our 11 yr. old grandson with us). Usually at most resorts, there is a section with mac and cheese, mashed potatoes, hot dogs, burgers, etc., stuff that kids like. BLoved restaurant (for Privileged category) was awesome; as always. The Japanese, Teppanyaki was great as was the Mama Mia restaurants. The rest of them we were unable to get a reservation. Also they had food trucks which had great burgers, chicken. We were missing beach towels (on arrival) and no cards in the room. We were told to come and get them in the lobby front desk (not worth that walk). Everyone was friendly, but the lady at the front desk was not so sweet and there was lack of communicating about procedures with app for restaurants. Had to ask for face cloths and towels most days; left only 2 for 3 people. A couple times a maid was banging on our door at 9:30 p.m. offering towels, etc. (we did not call for them) good thing we didn't have small children sleeping as she didn't give up with the knocking. With all the swimming and jumping waves with our grandson, even he was wasted in the evening and in bed by 8:00, lol Early mornings and early nights for us! Also we were not given info on our pickup to return to airport and had to contact Air Canada because there was NOT a representative at this resort. Never had this happen before. All in all we did have a good vacation with our grandson. Also we were celebrating his 11th birthday and my husband had communicated this when booking. The maid made him a birthday cake for bed art, there was a banner put on the door and a gentleman showed up at the door with a treat for him. BRAVO, great job!
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Amazing beach, smaller quieter resort. Great food!
FOOD 10/10. Buffet clean, great variety. Food trucks with burgers, tacos etc for lunch by the pool along with apizza or crepe walk up restaurant options. All a la carte restaurants were excellent (our fav was Italian try the lasagne or shrimp fettuccine). Bloved restaurant (privilege only) was fantastic. Probably best food we’ve had at any all inclusive. Shout out to Bernabe/Alejandra/Janeth/Diana/Julio for their restaurant service. BEACH 10/10. Goes on for miles. Privilege side gets a bit more sun option. Lots of chairs for everyone. Clean up every morning so you walk out to a fresh beach. Lots of chairs for everyone. POOL 8/10. Only one pool for all guests so lots of kids by the swim up bar area. I didn’t mind but this might not be for everyone’s liking. ROOMS 9/10. Clean. Depending on which building you get, there may be a far walk to the beach but then you would be closer to the lobby/buffet. Sometimes hard to get face cloths. DRINKS 9/10. Some great bartenders and service. Mango margaritas were delicious. A bit of a wait at the beach bar to get a drink. ENTERTAINMENT 7/10. The staff work hard and provide a variety of options during the day. Where it is lacking is more the evening. Kind of repetitive with singing/dancing every night just a different theme. If I had to comment on anything that might be seen as “negative” Mobility as there is long walks between the beach/a la cartes from the lobby/stage entertainment. Longer wait times for drinks at the beach bar.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination, the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisorySanitation fee of 32.57 MXN (approx. $1.76 USD) per night per room. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed