Location
Xpu-HaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13576 reviews
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Dec 09, 2024Best bartender at Catalonia Tulum
Jonathan B at the pool bar was the best. Always happy and smiling. Remembered our drinks and made them special. Would come looking for us if it had been too long between drinks. Beloved restaurant is worth the price. Breakfast, lunch and dinner overlooking the beach. Sombrero Shots are a must have.
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Dec 08, 2024
The Best Vacation Ever.
I could not recommend this place more. I have been to this resort on 3 separate occasions, and my experience is even better every single time. This resort is located on the most beautiful beach, with a phenomenal pool & bar. The resorts offers a wide variety of food choices, all of which you can't go wrong with. My favorite place to eat was Beloved. My room was amazing, always stocked with towels, drinks, and snacks, But at the end of the day, it is the staff that truly make your experience here. As an ETC member, I had a great experience with staff such as Alejandro and Karla, they truly made it their mission for me to enjoy my stay. They treat you as family; I loved getting to know members of concierge, bartenders, servers, and especially loved the entertainment staff. There are different activities held every single day by the entertainment staff that are so unique and truly make your time extremely fun. I loved beach volleyball, every event held at night by the pool, pool games/trivia, and so much more. My favorite staff member had to be Abraham; he has amazing energy, is so friendly and fun, and you can tell he truly loves what he does. I also have to give a shoutout to the others who made my time amazing such as Charlie, Diego, Tita, and Gonzalo. The entertainment staff truly provide such a fun aspect to this resort and uplift everyones energy every single day. I am already looking into when I can come back, as my time was truly amazing and I will remember it for the rest of my life.
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Dec 08, 2024ANNUAL FRIEND/FAMILY trip!!
11/30-12/7 - There were 27 of us to have our annual gathering during the 1st week of December. We go to different places usually in MX to have some family/friend time. The resort was clean/well maintained and the staff was fabulous!! We had a great time! There are a couple things to note: 1- You HAVE to make reservations for the restaurants! This is hard to do when you just get there and if you don't do it then, there are no spots to eat left. We did it for the whole week and some of these got a little messed up. It would be better to just wait outside each one to have seats when available?? 2-I loved the buffet, which was available for breakfast & lunch. That being said, we all ate at the buffet.. out of 27 of us HALF of us got diarrhea and/or throwing up. I think there should be a little investigation on the food preparation process....PLEASE!! You had to see by the purchase of all the antidiarrhea/pepto purchases from the little store. Other than that - GREAT TIME
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Dec 04, 2024
Pre Christmas break
The staff were all helpful and friendly. A beautiful location with swimming pool, white sand and places to visit. Very clean and pleasant room with a balcony. Cenote close by and we swam with turtles. A wonderful break if you want some winter sun as not too hot.
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Dec 03, 2024
Will definitely come back!
OMG… where to start. We had the best time ever. The hotel is really nice, facilities look clean and modern (the room we got was kind of outdated, but clean and nice nonetheless). Location is key to some activites outside the resort as cenotes and cultural activities. The beach is very beautiful! We ate a lot at B-loved. The food is amazing and they have a lot of choices. Shoutout to the amazing team welcoming us with a smile everyday (breakfast, lunch, and even snacks and dinner). Thank you Manuel, Argel,Esther,Sandy,Alejandra,Alix and the chefs! Our favourite theme restaurant was the asian. We did not have a chance to try the buffet. The staff in the bars all around the hotel welcome you and help you pick between their amazing drink menu. As for the general ambiance of the hotel, super nice. There are a few coaties roaming around. Super cute and friendly and won’t approach you if you don’t want to. The pool is big and there is always a calm environment to relax. That does not mean boring: the fantastic entertainment team has always something planned. Volleyball, bingo, trivia, dancing.. you name it! Abraham Charlie and Shandel for always putting a smile on our faces (and keeping us fit). The catamaran is a great experience as well, and Dexter helped us pick an excursion to go see the turtles. To summarize: too good to be true! Hope to come back soon.