CW Mauna Loa Village

Customer Ratings & Reviews

TripAdvisor Traveler Rating

378 reviews

• 

  Overall a great stay - would do it again!

  This cost a little more but consider where it is. The view to the ocean was a bit distant and limited but everything else at the resort was great. Our room was ready when we checked in. Helen, the manager, was quick to correct a room furnishings issue and made sure we were cared for through out the week. She's awesome. The room was clean, very roomy, and fully met our needs. The A/C was a little tricky to operate but I got the hang of it. No insects or issues. The rooms included darkening curtains, the beds were comfortable, and we noticed very little noise outside. Yay! This is the most critical part of a stay for us. A good nights sleep is very important, and we got it here. The grounds are pleasant, and there was always plenty of parking. Thanks

  Jun 01, 2026
• 

  This place is the Days Inn of timeshares, and that’s being generous.

  If you’re looking for a relaxing getaway with beach access and a convenient location, do yourself a favor and stay literally anywhere else. The location is terrible. Nothing is walkable, and everything (restaurants, bars, shops) is at least a 15-minute drive. For a “vacation” property, it’s about as inconvenient as it gets. The resort itself feels like a neglected retirement complex that’s been left to slowly fall apart. Any charm it once had is long gone, replaced by peeling paint, cheap patchwork fixes, and water features that are either stagnant mosquito breeding grounds or just broken pipes pretending to be fountains. The hot tubs are laughably small and barely filled, and the WiFi is unreliable to the point of being useless. Now for the part that really says everything: the pests. Roaches are a regular presence around the property, and inside the unit we encountered venomous centipedes; the kind that blend into the carpet until they’re suddenly not. That’s not just unpleasant, it’s unacceptable. It makes it very clear that pest control and basic upkeep are not a priority here. Even more concerning, staff members openly admitted they wouldn’t choose to stay here themselves. That should tell you everything you need to know. The only bright spot in this entire experience was one of the security guards, who actually seemed to care and tried to be helpful; something management could clearly learn from. This place is poorly maintained, poorly managed, and not worth your time or money. I’ve stayed in plenty of timeshares, and this is easily one of the worst. Avoid it at all costs.

  May 03, 2026
• 

  Excellent Stay

  We had a great stay a Wyndham Mauna Loa Village. Staff was friendly and accommodating. The room was clean and the bed was a dream! The property was well maintained. They even had hula dancers and free drinks during our stay. Highly recommend.

  Apr 28, 2026
• 

  It's an amazing family friendly resort!

  Our families are currently staying here in two of their 2bd 2.5bath, 2-story villas. They're very spacious and include a full kitchen! The facility itself is beautiful and so well maintained! The kids loved the 6 different pools! The staff here are so so friendly, especially Thadeous from Tennessee, aka 'Zippy.' He was such a sweetheart and so accommodating with helping my disabled mother get around the facility in the golf cart. He was such a wealth of knowledge of all the local things to see and do. He always checked in to see how we were doing. The service he provided was by far some of the best customer service we have ever experienced, and we travel a lot! The only slight downside I would say is they should upgrade the beds, but they were more than decent. Also there is another enclosed room that has an office desk and two chairs... We didn't use it, but it would be great if they would have a pull out bet in there or maybe some bunk beds. Better use of space. But other than that, we made so many great memories here and absolutely loved this place!

  Apr 22, 2026
• 

  Chris at the Front Desk Lacks Basic Aloha and Customer Service Skills

  The property and room themselves are beautiful and well maintained, but unfortunately my stay was overshadowed by a very poor front desk experience that completely changed how I feel about this resort.At approximately 7:30 p.m., I received a call from the front desk stating that my truck needed to be moved because it was supposedly blocking a golf cart entrance. I explained that I had just returned from getting food and had accidentally left my keys and wallet in my cousin’s truck. I had already spoken with him about 30 minutes earlier, and he was almost to Waimea and would return in the morning. I also shared that I had been working since 4:00 a.m. and had just gotten off at 5:00 p.m., and had just settled in for the night. Despite explaining this, I was told there was no option for the vehicle to remain until morning, so I went down to the front desk to try to resolve the issue in person. The front desk employee I dealt with, Chris, was immediately rude, dismissive, and condescending. I explained the situation again and referenced the parking and unloading map that had been provided to me at check-in, which showed where vehicles were allowed to park. I offered to show him the map, but instead he rolled his eyes, spoke with attitude, and showed no interest in listening or helping. The situation escalated unnecessarily. I admit I became upset, but this came after realizing the issue was caused by miscommunication from staff, with no apology, no accountability, and no attempt to resolve the matter professionally. At one point, when I mentioned I had just gone to bed, he responded with, “Well how am I supposed to know you’re going to sleep at 7:30?” and rolled his eyes again. When I asked to speak with a manager, I was told forcefully to go back to my room and wait until the next day. He yelled it three times and expected me to follow his instructions like I was a pet. Chris then attempted to transfer a call to me multiple times but hung up immediately after I answered, doing this three times, while smirking. That behavior was completely unacceptable in any hospitality setting. Eventually, a manager contacted me and handled the situation professionally. She listened, clarified that while the area was not designated for overnight parking, as long as my vehicle was not blocking any entrances or loading zones, it was fine. Her professionalism helped calm the situation, but by that point the damage was already done. I work hard for my money, and where I choose to spend my money matters to me. While the property itself is nice, the lack of professionalism and poor customer service I experienced at the front desk with Chris overshadowed everything else. Because of this experience, I would not recommend this property to friends, family, or clients, which is disappointing because it had the potential to be a great stay.

  Jan 08, 2026