Club Wyndham Shearwater

Customer Ratings & Reviews

TripAdvisor Traveler Rating

410 reviews

• 

  Awful. I have never felt more unwelcome at a hotel in my entire life.

  This was, without a doubt, one of the worst travel experiences my family has ever endured. I want to be fair in acknowledging that the hotel could not have predicted the hurricane or the widespread power outages that followed. I also understand that the employees themselves live on the island and were likely dealing with the same devastating circumstances. For that reason, I did not expect to see or hear from hotel staff for the first 48 hours. What I did expect, however, was basic compassion, communication, and some effort to help guests navigate an extremely dangerous and stressful situation. Unfortunately, we received none of that. The hotel had no backup generator, despite being located on a tropical island where severe storms and power outages are foreseeable risks. While I understand that the circumstances were extraordinary, the complete lack of backup power left guests without basic necessities and, more importantly, without any sense that the hotel was prepared to care for them during an emergency. On the third day, I finally went to the front desk because I felt it was reasonable to ask for some information and assistance. I asked whether they knew when the grocery store might reopen and whether there was another property where we could access hot water or possibly a backup generator. These were not unreasonable requests. I was simply trying to figure out how to provide food, water, and basic necessities for my family. The woman at the desk, who was tall with short dark hair pulled into a ponytail, laughed while I was asking for help and then turned her back on me. I cannot adequately express how upsetting and humiliating that interaction was. My family was already frightened, exhausted, and struggling to navigate a disaster, and being treated that way by someone who was supposed to be assisting hotel guests made an already terrible situation feel completely hopeless. Then, on the fourth day, we still had no power. The hotel proceeded to lock the only pool area with a functioning grill. On a property without electricity, that grill was one of the only ways available for us to prepare food for our family. When I went to the front desk to ask why it had been locked, I was told it was for "security reasons." I understand that a hotel has security concerns, but during a disaster, prioritizing the possibility of people using a pool after hours over guests' ability to prepare food was extremely difficult to understand. The man at the desk looked at me and said, "Ma'am, we are in a state of emergency," as though my family was somehow experiencing a different emergency than the hotel staff. I was fully aware that we were in a state of emergency. That was precisely why I was asking for help. The situation became even more upsetting when the woman at the desk told us, "Well, we would like you to leave the hotel." At that point, I was furious. It is not simple to simply leave a hotel and find alternative accommodations during a disaster, particularly when traveling with a group of nine people, including two elderly family members and an infant. Some members of our party attempted to leave on the third day and ended up sitting in an airport for 11 hours because the airport itself did not have power. What makes this experience even more frustrating is what we learned as we were leaving. We encountered another family in the parking lot who told us that the Westin down the road had a generator and was assisting displaced guests by allowing them to charge their devices and providing access to hot water for showers. Those were the exact types of questions I had asked the front desk on day three. Instead of receiving assistance or even basic information, I was laughed at and dismissed. I have tried to give the hotel the benefit of the doubt because I understand that this was an unprecedented and incredibly difficult situation for everyone on the island. I have tremendous sympathy for the hotel employees and the local community who were also affected by the hurricane. But a crisis does not excuse treating vulnerable guests with indifference or disrespect. If anything, that is when hospitality and compassion matter most. My grandmother has been a Wyndham timeshare owner for decades. She has supported this company for years, and I know she would have been deeply ashamed to see how her family was treated during a time when we were desperate for basic assistance and reassurance. This experience fundamentally changed how I view Wyndham. I understand that the hurricane was beyond the hotel's control. The way we were treated afterward was not. After this experience, I will not stay at another Wyndham property, and I cannot recommend this hotel to anyone—particularly families, elderly travelers, or anyone who may find themselves relying on a hotel for support during an emergency.

  Sep 14, 2026
• 

  Terrific stay at this Wyndham resort!

  The suite was small but had everything I needed for a comfortable stay. The kitchenette was well equipped with a hot plate, fridge, microwave, dishes, cutlery, coffee maker, and even wine glasses. Great Wi-Fi, a working TV, full-size toiletries, plenty of towels, and free guest laundry were all great touches. The ceiling fan and trade winds kept me perfectly cool at night (even in mid August)! I also loved having access to the pool and fitness centre at the sister property—I used the fitness centre every day! I didn’t use the pool there, but this property also has its own pool. Overall, an awesome stay and I would definitely stay here again. Couldn’t have asked for more for a one-week stay!

  Aug 12, 2026
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  Great week- friendly staff. Gloria is the BEST!

  We just stayed a week here and couldn’t be happier. We lucked out and was able to upgrade our room the 2nd day. Grounds are immaculate. Also no bugs- anywhere! We’ve been to Hawaii at least 25 times- multiple islands and always see bugs. This was so great! Gloria was exceptional and went out of her way for us- thank you for everything!! One thing I would suggest is bc there isn’t air conditioning there needs to be a screen door for the front door as the tradewinds really do help keep the unit cool. We kept our front door open when we were home in the late afternoon bc it was so warm. The 2BR unit was spacious and so comfortable. Everything was perfect!!

  Jul 11, 2026
• 

  Very dirty and small!

  They are the worse people and accommodation ever! It is dirty and very small. The pictures are not TRUE. Completely different. Everything is old and dirty.

  Jun 07, 2026
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  Termite infestation and nothing they can change about it

  It started with finding a massive amount of ants in the room around day 4, and then finding an entire termite infestation on day 5. We contacted the hotel staff about the issue and they couldn’t offer much beyond changing our sheets due to the termite landing on them. The amount flying around our room was uncomfortable to say the least, and rather disgusting to say more. We had several other issues (dirty foot print on the sheets when we first arrived at a ‘clean’ room, only one of 3 grill actually functioning, etc) and the termites were just a final straw. When we asked for a number to talk to corporate about the experience they gave it only when we went in person to the office so they could also sign us up for yet another owners meeting to get us to buy more points. This has been a deeply disappointing experience.

  May 28, 2026