Coconut Bay Beach Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10283 reviews

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  Believe the Hype ! 🔥

  From the ambience, to the food, to the well maintained rooms ! It was just everything ! Value for your money ! Be sure to book a diner at the Calabash Restaurant this was my favorite , The Food & Staff there is top tier ! My breakfast server Seendy is a gem , polite & always smiling, Karmal in the lobby bar kept those drinks consistent that I didn’t drink any cocktails from the other bars … looked forward to seeing Feona at dinner at the buffet cause she not only serves she also entertains! 🤣 I definitely will be back ! Every where was just so neat and clean, looked like something from a Magazine ! Coconut Bay is #1 in my books in St. Lucia !

  Nov 11, 2026
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  This resort is the "Ohio State Fair"....

  If the breathtaking, amazing, grand sweeping resorts of Mexico and other places in the Caribbean are the equivalent of Disney World, then Coconut Bay Beach Resort is the equivalent of The Ohio State Fair. To be sure, this place does have its strong points - 1) THE STAFF - clearly, the staff works hard to provide a good level of service with a smile 2) FOOD & DRINK - there is wide variety of good food and drink (alcoholic and non-alcoholic) at your fingertips. 3) THE BED - perhaps one of the most comfortable beds I've ever slept in. 4) THE ROOM AC - Our room had a newer AC and you could make it frosty if you wanted to - nice! And, it has its "areas in need of improvement." Here's the problem - there is a daily steady stream of minor disappointments, slight inconveniences and small irritants that in of themselves, mean nothing. However, there are so many of these on a daily basis that it's clear that no one in the management of this place has taken to time to curate the guest experience to insure that every guest touchpoint is an opportunity to delight rather than disappoint. And, there are many disappointments - as examples.... THE BEACH - the resort boasts about their mile long beach. We walked it and it's about a mile. What they don't tell you is that a half mile of it is about 30 feet wide, covered in seaweed and basically, unusable. The other half mile, Paradise Beach, is a good beach with a bar and hamburger hut. What they don't tell you is that it's a public beach so as soon as you step onto it, you are surrounded by vendors trying to sell you jewelry, cigars and excursions. THE ROOM - while the room in the Harmony section where we stayed was renovated, it's small and the walls are paper thin. It's almost as if the guests next door were in your room. Additionally, our room was at the intersection of four pedestrian walkways and steps away from the elevator, the stairs, the ice machine, a maintenance driveway and a housekeeping station were the housekeeping carts and supplies are stored. At 6:15am each morning, the housekeepers would arrive and start moving their carts around and talking to each other outside our room. Woke us up every morning. COCONUT WALK RESTAURANT - this is the main dining option for breakfast, lunch and dinner. It's not air conditioned and it needs to be. While you can get away with it for breakfast, guests are sweating for lunch and dinner and so is the staff. I hate to sweat when I am dining. BAR STREAMING MUSIC - one of the bartenders told me they can stream any music they want for the guests at the bar and nearby pool. Most stick to the Caribbean vibe, but one bartender elected to stream "gangsta rap" one afternoon which had some regrettable, uncomfortable lyrics that were clearly not appropriate for the venue. ONGOING CONSTRUCTION - The property continues to invest as evidence by the construction of a small grill station for hamburgers, etc. next to the Harmony pool. That's welcomed, so if you don't like "gangsta rap" played by the Harmony pool bartender, you're in luck because many of the lyrics will be drowned out by the hammering, drilling and other construction noise as they create the Harmony Pool Grill station. THE TV - We didn't come here to watch TV, but it's nice to have if you have some down time or getting ready to go to dinner. The TV has the normal news stations, such as BBC, CNN, etc. Also, streaming movies, Discovery and History channels and cartoons. Oddly though it has two stations which are "scrambled channel or weak signal," two stations with video but no audio and three 24/7 soccer stations. Weirdly, channel 33-121 is station WSEE which is the local news station from Erie, Pennsylvania, USA. I am in St. Lucia and the station is telling me about the local news and weather in Erie, PA. Really? Clearly, the owners of this resort need to relook at their cable bundle. Oh, one of the speakers in our TV was blown so the sound was muffled. EVENTS - The resort advertised an organized volleyball game on the beach at 4:30 one afternoon. We were there and another couple showed up. No one from the resort showed up with a ball and the volleyball net was clearly sagging. The sand court was pristine suggesting no one has played volleyball here in a long time. ITALIAN RESTAURANT - This is a nice restaurant, although not air conditioned. When we arrived, we were seated on the far end which was about 6 feet away from a bunch of screaming kids playing billiards. While you can have a fancy restaurant with good food, no one seems to understand it's more than just the food. PARADISE BEACH SHUTTLE SERVICE - They have a shuttle service to and from the Paradise Beach. It's a short walk, but it's nice to be shuttled. We asked the bartender at Paradise Beach for a return shuttle and the response was "I don't have any more credits on my phone, and I don't know the number of the shuttle driver, you'll have to walk." WASHCLOTHS - The are stingy about washcloths (you get 2) and soap (you get 2 small bottles about the amount needed for 1.5 showers). As we were rushing to get showered for a dinner reservation, we discovered we weren't given any washcloths for that day. Off the front desk I went and it all deteriorated from there. You'd think they would have washcloths, soap, etc. at the front desk. Nope. i was told they would call housekeep and have some delivered. I told them I needed it now and I would wait at the front desk. The clerk started calling housekeepers. "Oh, she's gone, Oh, house keeping leaves at 4:30." I was then told "I can't leave the front desk and have no one here." I saw a manager, Monica, sitting at a desk in a corner office, and asked if Monica could be at the front desk while the clerk went to look for washcloths. Amazingly, the clerk appeared to be genuinely afraid to engage Monica and I was told that couldn't be done. I insisted and tried to wave at Monica to get her attention. It worked and Monica was very kind, and after about 10 minutes, I finally got my washcloths. The resort should have these supplies at the front desk, the staff shouldn't be afraid to engage other employees to assist a guest, and I shouldn't have to be fiddling around with washcloths. INFRASTRUCTURE NEEDS TO BE UPGRADED - I had the opportunity to sit (for about 15 seconds) at the Jerk Treehouse Restaurant near the lazy river. Unknown to me was that the stool/chair I sat in was broken and tilted me backward where I was quickly deposited onto the deck resulting in some embarrassment and a sprained wrist. Several guests quickly got up to help but the staff at restaurant, who saw the incident, didn't do a thing. Our list goes on and on. So, if you think you can put up with this type of crap, then grab a corn dog and some cotton candy, buckle up and have a great time at "The Ohio State Fair!"

  Nov 11, 2026
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  5* experience all round, food and staff exceptional

  Its about my 6th stay at Coconut bay but the best by far. First time travelling as 2 couples and without my children. The new swim up bar in the harmony section has made a big difference to the resort. The extra activities on the harmony side are also welcome as previously all of them happened on the splash side. Once their new pool side grill is open (due imminently) then adults really dont need to go to splash side at all if they dont want to. Food was exceptional as always on this visit as well as the staff being so so friendly. I have to give it 5* this time as our stay was perfect. Cant wait to return as our friends are planning vow renewal there in a couple of years

  Nov 11, 2026
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  The people made our stay truly special

  Some stays are made memorable by the place, but ours was made memorable by the people. We had such a lovely stay, and what really stood out for us was just how warm, friendly and genuinely caring the staff were. We never felt like we were simply guests passing through. There were so many little moments that made us feel really looked after. Shekina, Seendy, Jacia and Marquess were wonderful at mealtimes. Whether it was Shekina going out of her way to get us coconut water and explaining the local dishes, Seendy somehow appearing just as our glasses needed refilling, or Jacia and Marquess spotting from a distance that we needed something, there was a real sense that they genuinely wanted us to enjoy ourselves. Angel, who looked after our room, added her own special touches. She would leave us lovely little notes and the most amazing towel creations. My husband actually began looking forward to coming back to the room to read her latest note and see what towel creature or display she had created that day! But perhaps the biggest surprise came on my husband’s birthday. When we checked in, I casually mentioned to the receptionist that someone might be celebrating a birthday during our stay. I didn’t say who or when, and I never mentioned it again. On his birthday, we returned to our room to find it decorated, with a cake, bottle of wine and a lovely birthday message waiting for him. We were both completely surprised. The look on his face was priceless. The fact that someone had remembered that brief conversation at check-in and quietly arranged all of that meant so much to us. It was these little things, the smiles, conversations, kindness and thoughtfulness, that made our stay so special. A heartfelt thank you to Shekina, Seendy, Jacia, Marquess, Angel and everyone else who played a part in looking after us. You gave us some wonderful memories to take home with us.

  Nov 11, 2026
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  Coconut bay - our little slice of paradise

  Review: Just back from our 4th trip to coconut bay , our favourite little slice of paradise . Everything was amazing as always . Our air Canada flights were perfect , no issues at all and great service . We arrived early and had only a little wait on our bags and getting through immigration as there were a few flights there together . Other than that there were no issues . We were greeted at the coconut bay shuttle desk and quickly escorted to our shuttle to take the quick ride to the resort . Our driver was friendly and made us feel welcome . There was a rum punch and cold towels awaiting us as soon as we stepped out of the shuttle . The check in experience was perfect , quick and very friendly . Our room was beautiful and loved all the upgrades to it . I was happy to have our fridge fully stocked with water , pop , and our fav - piton beer , as well as a gift certificate to the spa and hats for the both of us . We loved the extra gesture . The food was amazing , drinks cold and plentiful , and the service was extraordinary. We enjoyed the fine dining and loved being invited to a special 4 course meal for harmony guests. It was spectacular. We had champagne and fresh fruit delivered to our room on our second night and champagne and homemade chocolate delivered on our 5th night there - loves those surprise when we returned to our room after relaxing in the sun all day . The beach was the best we have seen it yet , they are really taking care of the sargassum. The entertainment was lovely and we took part on almost all of it . Happy to say that we were the corn hole champions of coconut bay - loved this . Enjoyed the night time moments and took part in the adult only night time events . We did the land and sea tour for a full day and that was amazing and so refreshing . I took advantage of the spa and again , truly Remarkable. We celebrated Halloween there and with Halloween being one of our favourite holidays, this was truly a wow moment for us . The full evening was amazing with entertainment , costumes , and i especially loved the after party on paradise beach with live local entertainment, cold drinks , and lots of dancing . I had so much fun on the dance floor with the entertainment staff. Truly amazing . I can't wait to visit again soon to our fav little slice of paradise. Arlene was exceptional as always in arranging this vacation for the 2 of us , she knew exactly what we wanted and took care of everything . Appreciate it so much

  Nov 10, 2026