Costa De Oro Beach Hotel - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1235 reviews

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  Not so good, cockroachs in room

  Cockroach! We stayed here four years ago and it was great. This time not so good. A bunch of cockroaches in our room. Hotel staff pretty indifferent about it. Other than that it was ok. Won’t come back.

  Nov 17, 2025
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  Friendly staff

  Stayed quite some time. All staff very helpful: front desk people dealt with every issue as necessary. Particular thanks to ALL the front desk staff, Griselda in housekeeping and Sofia who allowed me to use space on her desk when needed for work.

  Sep 26, 2025
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  awesome fun mazatlan hotel and great price

  This hotel has a beautiful pool and is right by the beautiful ocean in the middle of the golden zone. It has yoga and water aerobics and activities by the pool. Lots of music so don't stay right next to the pool if you like it more quiet. The best part were William at the front desk and the activities director. They were very helpful with everything . Great lounge chairs by the ocean with excellent views. I had a garden room and it was only 80 a night! Coffee shop really close with $2 cappuccinos and wonderful pastries for $1 The restaurant at hotel offered great buffet breakfasts overlooking ocean and beach restaurant had fish sandwiches sushi and late night pizza. weather was great in late april but the week after Easter is very crowded there.

  Apr 29, 2025
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  Not Maintained

  Our first room had a patio door that didn't lock and we had to have our safe fixed twice. When we moved to the third floor we had to lift the patio door to open or close it. This door didn't lock either. The air conditioner leaked, leaving huge puddles of water on the floor and the toilet wouldn't stop running. We checked into the hotel on March 14th and the first 2 days were ok. However, every day after that the elevator was broken. Having had knee surgery I wasn't able to walk up and down 6 flights of stairs to our room. When I explained this to them they did move us to the third floor assuring us the elevator would be fixed. That didn't happen. After 5 days of going up and down stairs we decided to go to another hotel. When I asked about a refund I was told I had to go through Expedia to get the refund for the remaining 7 nights. When we returned home I contacted Expedia. They were great about contacting the hotel to check on the refund. Costa De Oro refuses to give a refund with no reason given. I will not stay here again and will not recommend this hotel to anyone.

  Apr 28, 2025
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  A bit disappointed this time around

  This was my 4th time staying at this hotel and my 10th in Mazatlan (we love it), my husband and I always stay for 2 weeks and this year we had a goup of 13 join us for our second week! Ivan at the bar took great care of us. BUT this is the first time I have ever had anything stolen from my room so I was very disappointed. My apple air pods went missing from the night stand beside the bed, the front desk "looked" into it and I was just told that the maid never saw them just charge cords... I know they were there and they sure didnt come home with me! My friends pool float was also taken from her room. In 14 days, the pool was ony warm two days and now we can not even use the hot tub unless you belong to the "Vacational club". The activities around the pool were also lacking, only saw bingo twice, waterpollo once, no volleyball or trivia. They have also removed the tables and the majority of the chairs around the pool and you can only sit on those hard loungers for so long...It might be time to try a new hotel once again.

  Mar 25, 2025