Couples Negril - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5800 reviews

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  Couples Negril did not disappoint!

  First, let me begin by saying that this was not our first time at Couples Negril. This was actually our 3rd time. While all of our old "favs" had moved on, we had the opportunity to meet some wonderful staff. First, I must give kudos to the SWIM UP BAR STAFF: (Please excuse if I butcher their names.) Shonda, Adreese, Movada and Orielle. These are some wonderful human beings! We looked forward to seeing their bright smiles and experiencing their exemplary customer service every day. They never missed an opportunity to come up to us and greet us and converse. As a matter of fact, the entire staff, from the front desk to the dining staff to the entertainment staff, to the housekeeping staff, went above and beyond to ensure that we had a great experience. Our room was refreshed daily without fail. We enjoyed every meal that was provided to us. Honestly, Couples Negril owes us nothing. We had the time of our lives. We shall RETURN!!

  Sep 03, 2026
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  Bypass and go straight to Couples Swept Away

  Having stayed at Couples swept away before we were excited to try couples negril this time but oh my what a difference we found. Firstly if you are not Jamaican you were pretty much ignored, No one came to ask if we wanted coffee or water at breakfast or lunch,no one offered us a drink during the very limited entertainment in the evening. Lots of staff, 3 tables watching the reggae band, but no one at any point came to our table and offered drinks but were happy to dance together behind us. When we asked for drinks we got eye rolls. Nothing really to do after dinner, no customer service and the red flag on the beach to alert a sever that you would like a drink is a joke as no one came to the beach at all to take orders . Coupled with this our rep did not turn up so staff had to call and promised to be back the next day and did not come or contact us. We asked to move to Couples swept Away and the rep and manager was going to inform us if this was doable but we had to chase them again. Finally we had the go ahead to move but at no point did anyone from the hotel ask why we wanted to move it check if they could do anything to help. We know Jamaica is laid back but to be ignored if you are not Jamaican is not ok. Transfer was 5 minutes down the road and we had a whole different experience from the moment we stepped into the hotel with excellent customer service throughout, fabulous food and made to feel welcome and special, they could not do enough for us and every other guest. The entertainment was so good and everyone worked hard and was super friendly, you would never know this is the same chain. If you are trying to decide which hotel to go to bypass Couples Negril, they simply cannot be bothered and go straight to Couples Swept Away where they know your name and what your drink preferences are within the first 24 hours and will willingly chat and laugh with you wherever it is in the beach, around the resort or in one of their restaurants. You will definitely feel the love and attention in Swept Away, top marks to you from the management downwards, no complaints at all.

  Sep 02, 2026
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  El peor all. Inclusive de mí vida

  Couples Negril Comida en buffet, muy pobre, en el desayuno un solo fiambre, casi ningún queso y pocas frutas, muy pobre, no acorde con la tarifa La habitación la hacían entre 17 a 18 hs Detalle hasta la tv tiene deshabilitado la función de ajustes y traducción Café solo en una cafetería, que es un pasillo frente a un baño, en ningún. restaurante hay cafe En el buffet por la noche imposible comer con el volumen alto de bandas en vivo, desagradable, no se puede conversar ni una sola palabra En gastronomía de hoteles 5 estrellas de los mucho que visitamos es el peor Lo bueno las playas , pero no alcanza Me arruinaron mis vacaciones Nunca mas Falta de respeto total x el hispano parlante, nadie habla ni una sola palabra de español, ni en las oficinas del hotel en el aeropuerto, indudablemente, si hablas español este hotel, ni Jamaica es para nosotros, hay que ir sin dudarlo a República Dominicana, es otro standard. Desprecian 100 millones de turistas al año, solo de América latina, Parece que no entienden lo que el latino y español viajan al caribe, para mi es primera y última vez Couples Negril The buffet food was very poor. Breakfast included only one cold cut, almost no cheese, and very little fruit—very meager and not in line with the price. The room was cleaned between 5 and 6 pm. Even the TV had its settings and translation functions disabled. Coffee was only available in one cafeteria; none of the restaurants offered it. At the buffet in the evening, it was impossible to eat due to the loud live bands; it was unpleasant and impossible to have a conversation Of the many 5-star hotels we visited, this one had the worst cuisine. The beaches were the only good thing, but it wasn't enough. Never again. There was a total lack of respect for Spanish speakers. Nobody spoke a single word of Spanish, not even in the hotel offices or at the airport. Undoubtedly, if you speak Spanish, this hotel, and even Jamaica, is not for us. You should definitely go to the Dominican Republic; it's a different standard. They disregard 100 million tourists a year, just from Latin America. It seems they don't understand that Latin Americans and Spaniards travel to the Caribbean. For me, this is the first and last time.

  Aug 28, 2026
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  Peace & Tranquilty

  The customer service was above the roof, all the staff members i encountered with greeted me with a pleasant smile. Big thank you to Moveta and Shemar for taking good care of us while we stayed! Will definitely be visiting again!!!

  Aug 26, 2026
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  Couples Negril - My Two Cents

  My wife and I have been repeat guest of Couples Negril for over a decade. We have also had the pleasure of being a guest at Couples Tower Isle in Ocho Rios. Of their four locations, two in Negril and two in Ocho Rios, Couples Negril is the smallest and this is the very reason that it is our favorite. You can't go wrong with any of the four Couples resorts, it simply comes down to which fits you best. All four locations offer amenities that are typically a separate offering at other resorts. The cost to stay at a Couples locations is a bit more than other resorts but it is so worth any extra cost. Water sports such as snorkling and scuba diving are included in the cost of your stay. Catamaran and glass bottom boat excursions are included in your stay, and there are other water activities such as paddle boats that are included as well. Tipping staff at the four locations is not allowed. Documenting your experience via the provided survey at the end of your stay is how Couples rewards their staff. Couples does not formally promote their resorts. No advertising, strictly word of mouth and reviews. If you are a frequent traveler, you most likely have your favorites regarding vacation resorts. For my wife and I, Couples Negri is number 1 and we don't see any other resort moving them out of that position anytime soon.

  Aug 26, 2026