Location
Off BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3096 reviews
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Sep 29, 2024Average hotel with mediocre food & service
Hotel Cozumel has a beautiful pool and our rooms were larger and better outfitted than other hotels we've used on the island. Food was average. The best night was typical Mexican fare and it was outstanding. The rest of the week left us underwhelmed. Snack bar was solid - small menu, but all done well and made-to-order. All other meals are essentially buffet. Service was also generally underwhelming. There isn't a swim-up bar and the pool bar was closed during 2 of our 6 days. Best part of the service is Kiera Valdez. She serviced the snack seating & pool. She ran around that deck grabbing orders every day while three people stood around in the indoor bar doing very little. Management sent no one to help Kiera as she serviced more than 50 people by herself. Through it all, she kept a smile on her face & took orders! Check-in & out is incredibly, mind-numbingly, & frustratingly slow and the staff are completely inflexible with any changes to your reservation. In my opinion, Kiera is the hardest working person at the resort and the only one who hustles to provide fabulous customer service. In nearly every other area of the resort, workers are just standing around, not looking at what they can do to help or identifying where needs might be. Service issues won't stop us from returning, but we'll return with a bag of snacks and lowered expectations.
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Sep 28, 2024Great time.
Great place for the center of our scuba vacation. Rooms are nice, clean and well maintained. Internet worked great. The food and services was also outstanding All the people that served us were hard working and nice. Shout out to our outside waitress. Leila Valdez works hard and was outstanding. We will return.
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Sep 26, 2024
Chill & relaxing
The staff was amazing. They were attentive & went over and beyond to help us. We had a bumpy start with the room they gave us, but they gave us a better room after we told them. Keira was really fabulous! She always had a smile on her face and made sure we were always taken care of. Great service. Thank you!
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Sep 25, 2024
Ironman 70.3 BASE! Excellent Experience!
This was our first time to Cozumel and to the Cozumel Hotel and Resort- it certainly won’t be our last! The staff were amazing! I think it’s fair to say we made friends, who we look forward to seeing again! Keira was awesome. There wasn’t a moment we didn’t feel welcome. She took a genuine interest in us in addition to ensuring excellent service! I can’t say enough good things! Daniel at the bar was also amazing. His story telling and conversation made our evenings very pleasant. The front desk staff, breakfast servers, concierge, performers were all just so welcoming. If I could rate this stay 6 stars, I would. We are very much looking forward to coming back for next year’s IM 70.3 race!
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Sep 21, 2024
Amazing service and care
The service at this resort is exceptional! Keira Valdez was awesome and took great care of us all week! The spa services were also top notch with great massage and mani pedis! Good location and access to dive shop just across the street. We had a great week!