Resort Details

Dining
OnSite Dining
  • Bugambilias

    Our typical Mexican menu delights even the most demanding palates. Choose the Mexican country atmosphere of Bugambilias, and discover real Mexican flavors.

  • Flamingos

    Enjoy daytime snacks at this poolside swim-up bar & grill. Come back for dinner and enjoy a delicious BBQ buffet.

  • Lobby Bar
    Bar serving top-shelf brands.
  • Momonohana
    Tap into your Zen state and enjoy delicious Asian dishes. Scrumptious and decadent main dishes as well as desserts are waiting for you at Momonohana.
  • Room Service
    As part of our all-inclusive offerings, you can indulge in a full menu of in-room food and beverage selections at any time. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.
  • Turquesa

    By offering poolside continental breakfast guests can enjoy the relaxing morning sun and a satisfying morning meal. There is a breakfast and lunch buffet and A la carte dinner. Enjoy delicious Italian dishes and satiate your pasta cravings.

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Exercise gym
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services

  • Visit www.weddings.palaceresorts.com for more information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kid's Club offers supervised activities.
  • Fitness center on-site
  • Motorized Water Sports †
  • Pool
    There are 2 pools on-site including an infinity pool. This property has swim-up bars.
  • Spa †
On-Site Attraction
  • On-site Entertainment
    Theme parties and shows nightly.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5308 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful place. HUGE SAFETY ISSUE & DO NOT BUY A MEMBERSHIP!

    Cozumel Palace is a great place and wonderful staff. It is a smaller and more personal resort, which we liked. But…they have a huge safety issue with the material used as their pool decking. It is extremely slippery. I saw many people slip, some fall, kids crying because they fell, guest walking with baby steps just to protect themselves. They know it’s an issue. Let’s see if they care enough about their guests to fix it. I won’t go back until they do and would NEVER bring my 78yo mother. I have been a member of Palace resorts since 2015. They have beautiful resorts, but their sales team are deceitful snakes. DO NOT BUY A MEMBERSHIP! Our last upgrade was 2024 and we keep uncovering outright lies and fabrications on what we were sold.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vacation

    Very enjoyable trip. Great facility, food, and staff. View was outstanding. Only complaint was one of 2 elevators was out of service for our entire trip significantly slowing down trips up and down from room to lobby.

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best on Cozumel

    We have stayed at the Cozumel palace many times and it continues to be our favorite family vacation spot. My family loves diving with aqua safari (Walter) that’s on site at the resort. We love all of the staff there as well. Charlie, David, Jairo, Pearla just to name a few. They always go above and beyond to be friendly, helpful and accommodating. On our recent trip we all ended up with the flu. The front desk called daily to check on us. It was nice to have 24hour room service and an even bigger win was the chicken and rice soup on the menu. I felt like I hit the lottery when I found that. The palace is the nicest place to stay on the island. The food is amazing and even better, it is walkable to town. The other resorts we have stayed at are at least a 30 min cab ride to town. If you’re looking for luxury accommodations, amazing staff, and a new and updated resort look no further. We love this place

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    4 stars hotel / 3 stars food

    5 night stay at Cozumel Palace AI. It’s more boutique hotel. It’s on the beach but basically above the beach. No sandy beach to enter water. You may feel cooped up since eating all meals here. It is not a grand resort. More nice hotel. Property recently updated and is very nice. Good lobby vibe with bar. Some nights live music. Every night shows. Pool is decent size not huge with organized volleyball games. Snorkeling on property fun and kayak and paddle board included. Get up early for beach chairs. Hard to decide on how many stars. Staff very nice. But the turn off for us is food. I know AI food not the best and we live in major city with great food options. So we are spoiled. Hotel experience 4 stars . Food 3. We stayed at ziva in Dominican Republic and food excellent. End of day I want great food if I am paying upfront for all my meals. House wine absolutely not drinkable ( tried a white and a red) and didn’t feeling like paying extra for wine that was very overpriced. Bar selection for mixed drinks good. Spa very nice but perhaps a bit expensive 225$ massage $63 basic pedicure ( not including gratuity). Mostly families. Great location to town center. If you are interested in ferry easy access. Walmart type store across street great for misc stuff. Time share people hang around at beginning but firm no and you are good. Easy to get taxi to airport. Depends on what is most important.

    Jan 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best resort in Cozumel

    The service, the staff, beautiful views, awesome food, scuba diving, and cleanliness make Cozumel Palace one of our favorites that we want to keep coming back to! All of our service was wonderful, but these are just a few that went above and beyond: Restaurants: Raul, Eddy,Antonio, Gabriel Pool: Javier, Alan, Charley—paddle board and entertainment, Jorge, Perla Spa: Luz, Lourdes, Yara, Minerva, Marie, Arjelo Lobby bar:: Rodri, Hector Water aerobics: David, Fernando Wine tasting/romantic dinner: Carlinis, Alexander, Somollier::Joel

    Jan 01, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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