Resort Details
- Bugambilias
Our typical Mexican menu delights even the most demanding palates. Choose the Mexican country atmosphere of Bugambilias, and discover real Mexican flavors.
- Flamingos
Enjoy daytime snacks at this poolside swim-up bar & grill. Come back for dinner and enjoy a delicious BBQ buffet.
- Lobby BarBar serving top-shelf brands.
- MomonohanaTap into your Zen state and enjoy delicious Asian dishes. Scrumptious and decadent main dishes as well as desserts are waiting for you at Momonohana.
- Room ServiceAs part of our all-inclusive offerings, you can indulge in a full menu of in-room food and beverage selections at any time. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.
- Turquesa
By offering poolside continental breakfast guests can enjoy the relaxing morning sun and a satisfying morning meal. There is a breakfast and lunch buffet and A la carte dinner. Enjoy delicious Italian dishes and satiate your pasta cravings.
- Concierge Level
Bedding: 1 King Bed
Occupancy limits:2 adults, 0 children, 2 total
No children allowed this this category.Additional amenities:
*concierge
*guaranteed ocean view
*nightly turn down service
*petit fours every night
*espresso/coffee machine
*DVD player
*alarm clock with cd player
*pillow menu
*aroma therapy
*upgraded Liqour choices
*complimentary beach bag
*L'OCCITANE bath amenities
*private check-in and check-out
*late check-in/check-out (based on availablity)- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Cable television
- Coffee/Tea Maker
- DVD player
- Internet access
- Shared bathroom
- Telephone
- TV
- Ocean Front Suite
Bedding:1 king or 2 double beds
Occupancy limits: 4 adults, 2 children, 4 total
Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4 - 17 are surcharged.Additional amenities:
*liquor dispenser
*flat screen satellite TV
*turndown service
*CHI bath amenities
*bathrobes & slippers
*wireless internet- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Minibar
- Ocean view
- Safe
- Shower only
- Telephone
- TV
- Loft Suite
Bedding: 1 king bed on lower level, 2 double beds on upper level.
Occupancy limits:4 adults, 2 children, 4 total
Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4 - 17 are surcharged.
Occupancy limits: (Effective for TW 6/3/16 - 8/17/16): Max 4 adults, 4 children, 6 total(Including infant).
Maximum of 2 children through the age of 0-12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.
- Occupancy limits:-(Effective for TW 6/01/2017-8/17/17 & 06/01/2018-08/17/2018): Max 4 adults, 4 children, 6 total(Including infant).
Children ages 0-17 are surcharged.
Additional Amenities
*Living Room and seating area
*In Room Wine
*Liquor Dispenser contains rum, whiskey, tequila and vodka
*Mini Bar contains sodas, bottled water, juices & domestic beer
*Purified Water
*L’OCCITANE bath amenities
*Wireless Internet
*24-Hour room service & Turndown Service- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Minibar
- Safe large enough to accommodate a laptop
- Satellite television
- Shower only
- Slippers
- Telephone
- TV
- Video on demand
- Ocean View Suite
Bedding- 1 King or 2 Double beds
Bedding requests are strongly recommended, however are not guaranteed.Occupancy limits - 4 adults, 2 children, 4 total.
Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults.
Occupancy limits: (Effective for TW 06/01/2018-08/17/2018): Max 4 adults, 2 children, 4 total(Including infant).
Children ages 4-17 are surcharged.Occupancy limits: (Effective for TW 12/24/2018 - 01/03/2019): Max 4 adults, 2 children, 4 total(Including infant).
Children ages 4-17 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Private bathroom
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Turn down service
- Two Bedroom Presidential Suite
Bedding - Bedroom #1: 1 King Bed; Bedroom #2: 2 Double beds
Occupancy limits - 6 adults, 4 children, 6 total.
Luxury awaits you in this two-bedroom ocean-view oasis. Unwind in your own double whirlpool tub or admire glistening views of the Caribbean while lounging on the terrace chaise. The lavish dining and bar area is fully stocked with premium liquors, domestic and imported beers, and other refreshments. When it comes to dining in, guests can request 24-hour room service, including special menu items from our restaurants’ gourmet options. Customize your comfort by making personal selections from the pillow and aromatherapy menus.
- Air conditioning individually controlled in room
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Coffee/Tea Maker
- Direct dial phone number
- Hair Dryer
- Iron
- Ironing board
- Private bathroom
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Turn down service
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Exercise gym
- Gift/News stand*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking*
- Pool
- Restaurant
- Room service*
- Safe deposit box*
- Spa*
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Internet Access*
-
Visit www.weddings.palaceresorts.com for more information.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKid's Club offers supervised activities.
- Fitness center on-site
- Motorized Water Sports *
- PoolThere are 2 pools on-site including an infinity pool. This property has swim-up bars.
- Spa *
- On-site EntertainmentTheme parties and shows nightly.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5834 reviews
-
Oct 15, 2026Relaxed and tanned
I've been going to Cozumel Palace for over 35 years. Many of the staff have become friends and it's like homecoming when I see them. A special shout out goes to the restaurant staff, Fili, Martha, Gabriel Chan, Jennifer, Silvia and Jesus. Cooks Jose and Maria. Pool waters Jorge and Alan. At the front desk, Joel who always has the biggest smile and who is so helpful. I can recommend this hotel for singles, couples and families. It's a 10.
-
Oct 14, 2026
Awesome!
This is an exceptionally beautiful resort and the service is impeccable! So great to be close to town too! It is a priceless and invaluable experience here. We love food and the food is great! We are also very relaxed as we head out for a full travel day. I want to thank the breakfast staff: Gabriel Chan, Fili, Jennifer, Luis, Naomi, Rebecca, Miguel & Silvia & everyone else for their kindness and excellent service. It was a great start to the day for us and our special needs daughter. She truly came out of her shell and was comfortable and engaged. We’ve never seen her eat so much! Thank you! I also have to thank mi amiga Laura at the flamingoes evening restaurant and the head waitress/hostess. Thank you for amazing dining experiences and your kindness and sweetness. I can’t wait to see you again! Another person that made our stay amazing is Ivan. He was everywhere! And always outgoing and helpful. So was Monique. Perla was one of our go to poolside beverage associates - thank you! The entertainment group is outstanding and the entertainment offerings at the resort are fabulous! That is an understatement! Every morning we had specialty coffee made by May, Angel, Giovany & Ale. They also fed our chocolate addiction at night! Lol! Our special-needs daughter loved Eduardo from room service - thank you! He was very engaging and charming. A delight and should be promoted. I see him as head waiter soon! There’s another young man that went above and beyond from room service, and I wish I knew his name. Nevertheless, because we were here for more than two weeks and have a special needs daughter, We ordered from own service daily. The service from everyone was impeccable. Israel assisted us with our excursion and spa bookings - thank you for making everything so easy! The front desk experience was amazing too! We indulged at the spa for massages, facials, mani-pedi’s, haircuts, and barber services - thank you Victoria, Lourdes, Candes, Mini and everyone else! Ame from housekeeping and turned down service was a joy every day and has a beautiful smile! I truly look forward to seeing her! Also, one day our daughter snuck to the pool without our knowing. A gentleman from CP who was overseeing a wedding ensured she was safe and comfortable and in the shade. Imagine our surprise when we found her poolside! Thank you for being there for us. Even the sales people are special! Young Jaime is going places in this company! But each person we met with this trip & last were sincere and gracious and the time spent with them was enjoyable. This place is also an easy sell! That is a compliment to the Palace resort company. This is a true and honest review. We have been here for 15 nights this trip and 10 this past May 2026 (without our daughter). We love exploring new places/countries and learning new things. Typically, we would not revisit the same place or hotel. Nevertheless, we will be sure to be back to Cozumel Palace with or without our daughter every year for our first first-class all-inclusive total relaxation foodie experience.
-
Oct 12, 2026
Amazing Food, Fantastic Atmosphere, and Excellent Service!
We had an absolutely wonderful dinner at Momo! The Asian cuisine was delicious, beautifully presented, and full of flavor. Everything was excellent! What made our evening even more special was the outstanding service. Our waiter, Elder, was incredibly friendly, attentive, and professional. He made us feel genuinely welcome and ensured that we had a fantastic dining experience. Excellent food, exceptional service, and a lovely atmosphere! We truly enjoyed our evening and would definitely recommend Momo. A special thank you to Elder for making our dinner so memorable!
-
Oct 10, 2026
Beyond amazing and very grateful
Everyone was soooo amazing. Miguel in the breakfast restaurant was always on point as was the the remaining team at the breakfast restaurant. The bartenders in the lobby and pool were always on top of our drinks. The coffee shop staff was very attentive as were the other staff. My 2 massages were 💣 BOMB. The servers at all the dinner restaurants were always gracious. Everyone always did their best to go above and beyond. I wasn’t sure what to expect when I came, but I’m leaving behind grateful and happy. Until next time ♥️ Kim Patel
-
Oct 10, 2026
Breakfast team and Bar team
Miguel , Fili, Heri, Monik, Jesus and Yeni breakfast team gave us excellent service and was very kind. Bar team especially Rodrigo and Ivan went out of there way to find us coconut water and made the best drinks and enjoyed
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed