Location
BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5298 reviews
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Dec 07, 2024A great Cozumel Palace Resorts experience
Palace continues to enhance the stay through improvements in technology (app) and general communications in customer interactions (room service, spa and excursion scheduling and service). Thanks to Palace Cozumel especially staff members; Silva, Roccio, Reyes, Jairo, Perla, Juanita (spa) Gimer, and entertainment leader Fernando.
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Dec 02, 2024
Beautiful Cozumel Palace
Loved our stay at Cozumel Palace. The The staff were so friendly, and helpful, and the size of the resort added to the intimacy of our experience. The food and service were exemplary, and the newly renovated rooms, hotel spaces, and amenities were beautiful. The resort does not have a beach, but you can swim in the ocean right off of the deck, and the snorkeling is like being in a tropical aquarium. We also really appreciated the location which made it easy to venture out and a lot of the destinations were within walking distance. Can't wait to go back!!
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Nov 24, 2024
Another Fantastic Trip to Cozumel Palace
This was our 3rd trip to Cozumel Palace. We love it there! The staff are amazing and very attentive. The rooms are so comfortable. The food is fantastic. We only eat the mexican food. We don't go to Mexico to eat Asian food and Italian food lol You can snorkel right off the resort and it is also amazing. We saw a large eel, lots of rays, and countless fish. We will be back again in a few months!
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Nov 20, 2024
Over the top!
The place and service were over the top! Beds awesome pools great location short distance to shops. Eat most of my meals at mono! Food service staff were absolutely wonderful. Jose Cime head waiter Eddie Chi waiter Jesus Mora waiter Johnathan waiter Elizabeth waitress Carmita bussboy! All the restaurants were delicious with great service. All moon palace properties are wonderful could not ask for any better service. Thank you for making our vacation top notch. Clyde and Debbie Haskell
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Nov 10, 2024Unless You Have A Gray Wristband Do Not Expect First Class Service
We have stayed at the Cozumel Palace several times always booking a high room category....usually the honeymoon suite with amenities. My husband is an avid diver and we have loved the small resort vibe there. Two things happened on our recent trip that may cause us to never stay there again. Upon Checkin, we needed to complete my spa booking and his dives. Were guided to a man who was our "coordinator" and was told he could do this for us. He was nothing more than a salesman wanting us to attend their presentation. We told him we were not interested....he kept pushing us and would not take no for an answer. I finally had to get ugly and told him NO under no circumstances were we attending that...his reply "why not". When he finally got the picture, we told us to go to another desk....did not and was not interested in helping us book anything. A bad start. Guess our number one complaint was the way we felt like we were "second class citizens" if we did not have a gray wristband. Not once...not twice...but three times at the lobby bar, the bartender was in the middle of making drinks for us. A gentleman walked up with a gray wristband. He STOPPED making our drinks and waited on the other guy. Now, that is not the employee's fault....that is management's fault for teaching them to do that. It is inexcusable, frustrating, and disappointing and we let them know it. I fully understand "privilege" but never has it been so blantantly slammed in my face. Before I close this I do want to say that it saddens me to write this review. The people that are employed there are some of the nicest and most gracious people in Mexico (Abraham, Marcus, and Sylvia come to mind). The bedding and pillows in the room are so comfortable and the rooms are impeccably clean. This is a strange comment...but never have I smelled better toilet paper in my life...what do they put on that stuff? It is a great location and I feel safe taking a taxi to town while my husband is diving. It makes me sad to feel the need to search elsewhere.