Crown Paradise Club Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

22210 reviews

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  You will be happy you booked here!

  Last night here! Well I sure hit the jackpot choosing this resort. The food has been the best I’ve ever had at an all inclusive, the section of beach it’s on is literally perfect and the resort amenities are top notch. It’s a massive resort but run more like a boutique hotel. Definitely pleased with my stay and would come back. Make sure you eat at Sans Soucie French restaurant and request Wilberto. I stayed in 1108 which was ocean view but on the quieter side and right across from the adult only pool. Very pleased and will return. I used to think Cancun was over rated but this stay has completely changed my mind! : )

  Dec 01, 2025
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  Not what they advertise - for anything.

  Awful. There are plenty of all-inclusive places for about the same price that are way better. Dirty, old, zero service, and annoyed staff.

  Nov 30, 2025
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  Great family resort

  Beautiful resort and outstanding customer service! Jerry, Mario and Marcia were exceptional and made the experience that much more pleasant. Spend the extra money for the premium so you can use the 8th floor!

  Nov 30, 2025
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  Excellent service from Jerry and Maria

  Excellent service by Maria amd Jerry in the Crown lounge, made so much effort, always happy and smiling in the morning, nothing was too much trouble and made the holiday special

  Nov 30, 2025
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  Horrible stay at the Crown Paradise Cancun

  I stayed at the Crown Paradise Cancun 3 times prior to this stayed. My last visit was over 10 years. I am so dissatisfied that don't know where to begin. I booked the JetBlue vacation package for my husband, my sister, my brother in law and my myself. I read the negative reviews and I was mortified but I wanted to give the hotel a chance. What a mistake. The hotel is falling apart. The rooms are dirty and in urgent need of an upgrade. In room 2726, where I am staying nothing works. The only good thing is the amazing view of the ocean. Only one elevator is working for building 2 so you can imagine the wait. Most of the time I have to walk to the lobby from the 7 floor. The stairs are dirty and in need of repairs and maintenance. Good luck if you need to call someone for assistance with an issue in your room. No one answers the phone and when they do and they tell you someone is coming to assist you, it is not going to be fast. The food in the buffet is disgusting and always the same. I have not been able to eat at the buffet since I found human hairs in my food. Yesterday I had piece of fish and I have been sick to my stomach since then. I was only able to make reservations to the French restaurant Thursday because it was my sister's birthday and I spoke to Hector, the person in-charge of the restaurant. Hector was amazing along with our server Jose. We had a fantastic time at the French restaurant. They made my sister's birthday celebration very special. Thank Hector and Jose. The lounge in the 8th floor is the only good thing this hotel has. The drinks, breakfast and appetizers are fantastic. Jerry, Leon and Maria are the best. They treated us like family. I can't thank them enough for making us feel like home. The only good thing this hotel has is the staff. In the buffet Jorge , Mariano and Analy are wonderful, very attentive and respectful. Kudos to them. Oscar took care of our luggage when we checked in and he has been very attentive and helpful every time we see him. DO NOT under any circumstance stay at this hotel until they make major renovations. All the rooms and common area need major repairs. There are some many hotels in Cancun within the same price range that there is no need to stay at this hotel. I hope the the new management is paying attention and invest in the renovations. If they don't, no one is will be coming to this hotel. I spoke to a group of people checking out yesterday, none of them will be returning to the crown paradise. It is sad seeing how this hotel went from a beautiful place to a one star motel. You have wonderful,hard working staff but you are lacking in many other areas. You need major renovations and repairs. The hotel needs to close and reopen after all the repairs are done. Management from the different departments needs to be visible to the hotel guests. I hope the new management is paying attention and listening to the guests concerns. I am leaving tomorrow and this is the first time in all the years I have been coming to Cancun that I am leaving disappointed and sad.

  Nov 29, 2025