Resort Details

Dining
OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 22452 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Group Illness

    We’re here as a group for my daughters wedding. The room cleaning service is excellent. However of the first 15 of us to arrive 11 of us have gotten ill in in some way or another. Two serious enough to call in the on site doctor, which by the way is expensive. Not a great way to celebrate. After I read reviews that this has been a common occurrence here this year so far

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    You will get sick

    If you want to be sick for the week then it’s worth the money. Everyone we had talked to someone in there group or the whole group had got sick. The worst stomach flu we have ever had.

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Cancún trip

    Gerry and Maria in the Lounge provided top notch service. Always happy upon arrival and welcoming. Carlos at the adults only pool excellent service!

    Feb 05, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Family friendly resort

    Beautiful beach, nice and clean rooms and delicious food. But service needs to improve a lot in buffet restaurant and housekeeping. The free wifi is very hard to get connected in room.

    Feb 04, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Fantastic For What It Is

    This place seems to be polarizing in the reviews so we were hesitant to book it until we got a recommendation from friends who took their family there and we went for it. Here's the reality: the resort would have been nice 15 years ago but has fallen into some disrepair, HOWEVER that does not mean you shouldn't stay there! The staff are fantastic and truly care about you and your experience, which makes all the difference. Despite the room being a bit shabby, it was clean and well kept during our stay. The facilities for kids are incredible and the waterpark is EPIC, which was a godsend as we have two little ones and they had a blast. The food could have been better but we weren't there for the food and it was just fine for us for a week. The resort is only a 15-minute drive from the airport which is hugely convenient, and the Chedraui grocery store nearby has everything you could possibly need at reasonable prices (don't bother with Walmart or Sam's Club). The proximity to highway 200 is also convenient for outings (but far enough away that you can't hear the noise) and the marina being next door was great for whale watching and excursions. The only criticism I'll offer is that the music throughout the whole resort was unbelievably loud and made it hard to find nice spaces to spend outdoors, but this doesn't seem to be limited to the resort (we encountered very loud music pretty much wherever we went). Overall I'm very happy we went and our kids (4 and 6) loved it.

    Feb 04, 2026
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Fee: $4 (Plus Taxes) per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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