Ideal for families with small children, this upscale beachfront resort features family-friendly amenities including an incredible water park with a pirate ship, castle and nine spectacular waterslides; a supervised kid's club and playground area; spinning and yoga classes; an adult's-only area ideal for relaxation and spacious family-sized guestrooms complete with bunk beds and a TV just for kids. Nestled on one of Puerto Vallarta's most beautiful beaches, this tropical resort provides a lively, welcoming atmosphere and the perfect setting for rest, relaxation and fun.

Location

Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 5 miles

Property Information

Year Built: 1965
Last Renovation: 2014
Floors: 4
Total rooms: 253

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government charges an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory There will be usual maintenance service for the Aqua Park. It will be out of service, from August 26th to September 10th 2024. All other services, and areas, will continue to work regularly and in strategic areas of the hotel, we will have inflatables, a full activities program and exclusive areas for children for their delight.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy -
 Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - 

NO STUDENTS GROUPS OR SPRING BREAKERS ALLOWED.
It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel




Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 7978 reviews
  • 3.0 star tripadvisor rating
    TURN DOWN THE MUSIC!!!

    We have been coming to Crown Paradise Golden since 2013. One of the main reasons we keep returning is because of their fantastic staff! Daniel Golden always goes above and beyond to ensure that our stay is the best it can be. Carlos at the front entrance is always smiling, friendly, and eager to help. Yolanda in housekeeping does a wonderful job cleaning our room and making sure that we have everything we need. Sadly, three of our favorite bartenders, Polo, Guillermo, and Jose, are no longer working there. We will definitely miss them! Our oceanfront room was very nice, the airconditiong worked great, and we had plenty of hot water. The breakfast buffet provided lots of good food to choose from, and we enjoyed the cold beer and delicious paninis at the Breeze Bar. In some areas, however, the resort is not up to its former standards. The main pool has many missing tiles and broken grates, the bridge is rusted underneath and needs painting, and the pool restrooms need to be better monitored, maintained, and cleaned. Most annoying to us on this visit was the music played around the pool which was so loud that it was almost impossible to relax or to carry on a conversation. The music seemed to be more for the benefit of the staff playing it as opposed to the enjoyment of the resort guests. This would be an easy fix for the management and would make the resort experience so much better for the guests as vacations are meant to be relaxing. We hope these issues will be addressed so that we may once again better enjoy "our home away from home."

    May 16, 2024
  • 2.0 star tripadvisor rating
    Off to a horrible start at Golden

    I recently stayed at the Crown Paradise Golden in Puerto Vallarta, arriving on May 13th. Here’s an overview of my experience so far: **Travel and Arrival:** I flew from Reno, Nevada, via Southwest Airlines, which as always, was a pleasant experience. Upon arrival in Puerto Vallarta, the private van transfer to the hotel was smooth and the service was excellent. **Check-In Experience:** Upon arriving at the hotel, I found the staff to be friendly despite the place being quite busy. However, when I tried to check in, my reservation couldn't be found, even though I provided the confirmation details with our names and numbers. I contacted Bank of America Travel, who apparently uses Priceline. After an hour of being on the phone with my BofA representative and waiting for a Priceline supervisor, another 20 minutes were spent trying to get someone to speak to the hotel desk supervisor. Even after this, no one could find our reservation. **Resolution of the Check-In Issue:** After another hour on the phone, BofA provided a new confirmation number. When I gave this new number to the hotel, they finally found our reservation in the day's reservation bin. It turned out the paperwork had been printed that morning, but initially, no one noticed our names. This caused unnecessary frustration and wasted 2.5 hours of our time. **Room Issues:** We were assigned rooms on the 7th floor (room 1708). I noticed my room had two full beds instead of one king bed. The room had several issues: - The phone had a bad cord. - The fan and light switch didn’t work properly. - The bed light bulbs made horrible noises. I sorted out the bed issue the next day and was moved to a room with a king bed on the same floor. This new room was better maintained, with working lights and fan. However, I encountered another problem: there was no hot water at 8:30 PM, presumably due to high demand. I tried the shower again at 10 PM, and the water was still lukewarm at best. **Further Issues:** I requested a coffee machine and ice. The phone in my new room was dead, so I had to ask friends in another room to call down for me. They were told that no one was available to bring me a phone. While I did get a coffee machine, there was no ice. **Final Thoughts:** I will continue to update this review with more details about the food and other aspects of my stay as the week progresses. My initial impression is that while the staff are friendly and the facilities are decent, the check-in process and room issues significantly affected my experience. I am here for 6 days and 7 nights, and I hope the rest of my stay.

    May 14, 2024
  • 3.0 star tripadvisor rating
    Budget hotel Budget service

    We were looking for a four star hotel that was a budget friendly hotel. I would give this maybe 3.5 stars the best food was at the buffet. The specialty Restaurants left much to be desired

    May 12, 2024
  • 3.0 star tripadvisor rating
    Just ok

    We booked a quick trip here for a weekend. We’ve got traveled alot and found this resort ‘just ok’. The rooftop pool is where we spent the first day after finding no chairs available by the main pool by 9am. That pool was soooo dirty the water was cloudy. The vibe around the pool was fun. Great music and a friendly bartender. Many patrons were smoking and vaping despite the clear no smoking signs. The employees didn’t seem to want to police it. My husband enjoys a good cigar, so eventually he joined in. The second day we set an alarm for 7am and got to the main pool in time to claim 2 chairs by the pool. We spent our second day there. That pool was much cleaner but the patrons were such slobs. Leaving empty cups all over and plates of half eaten food right on the edge of the pool. It was weird to me how many people were eating in the pool. We were able to get a dinner reservation each night. The food options in the dinner restaurants were pretty limited, and the serving sizes were really more like ‘tasting portions’, especially the steak house. Our steaks were crazy thin and very small. The buffet was pretty disappointing. The first day we had more protein options than the second day. But even then it was pretty slim if you eat meat. We decided to have lunch at a local restaurant on the second day. The bars had good drink options. Most of the employees were very helpful. Will we go back, it’s highly unlikely.

    May 06, 2024
  • 3.0 star tripadvisor rating
    Nice location, sadly would not return

    Already tried, and did not allow enough characters to write a proper review, Basically Concierge Excellent, Buffet terrible, upgraded higher floor rooms, the Bars and specialty restaurants are acceptable.

    Apr 29, 2024