Location
Puerto Vallarta - BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8353 reviews-
Run down but priced right
Service is always amazing, food is okay and rooms are comfy and clean just check to make sure a/c is working and doesn’t smell of mold
-
Nice visit
Good resort, smaller which is nice. Buffet seems to be a repeat of previous days items. Have to ask for bacon (weird they don’t put it out in the buffet). Most staff speak English well, however upon checkout the wait was 40 minutes in a line up. No cappuccino machine was working during the entire stay so you’re limited to coffee at breakfast. Other than the lack of food choices, quality was good. Staff were friendly and there was good customer service. Suggest improvements to front desk service waits. Improve coffee area and availability. Food changeovers would be nice. All in all, I would definitely return to this resort.
-
Crown
It was very very clean. The staff was freaking awesome and they did an excellent job!! I would stay here again
-
Good for the price
This was my first time in Mexico and at an all inclusive resort so I don't have a lot to compare it to. I'll start with the pros, The property was beautiful and the staff was friendly and attentive. Bellavista is the buffet where you can get food 3 times a day and the food was actually very good quality for being a buffet. The service was absolutely outstanding, I did make sure and tip every time I ate or got a drink so keep in mind a tip goes a long way and is much deserved. The beds were comfortable and the rooms were clean. The rooms are stocked with bottled water, beer, and sodas.The restaurants do require a reservation but the food was delicious. The pools were great and there were plenty of beds and lounge chairs. Cons, everyone in our group had rooms that could use maintainance, our room smelled like mildew and water was leaking from the ceiling, another was missing a mirror and 2 other rooms had poor or no air conditioning. Wifi was unsecured and not listed anywhere. The restaurants were good but food took a while and portions were very small, there wasn't a full bar or beverage menu so wine was the only option and was not free. And the bar in th lobby could use improvement, the cocktails were very sweet and all tasted the same, champagne was served warm. So it wasn't perfect but for the price it was fair, I would have been happy to pay extra for better drinks. I would stay there again and I hope to come back and visit soon.
-
Must want to party have to be drunk to eat the food it's terrible
You can hear everything in the hallway slaming doors bathrooms not safe slipped and fell for wet sunblock coverd floors