Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Questionable preferred club exclusiveness and smoking all-around
We went because of the sea- and its really great and main PROS! ..after seaweed drifted away after hurricane- so not exactly no-seaweed beach. other PROS: - variety of entertainment: you would hear live saxophone, violin and other types of entertainment here and there throughout the day and evening shows, which are on good level CONS: - first and foremost: questionable- if not non-existent- preferred club exclusiveness. we got two preferred club rooms and expected to have "exclusive access to the Preferred Club private beach area, restaurant and bars" but ended up lurking for available sunbeds in overcrowded beach areas. NOBODY give a damn whether its a 'Preferred Club private beach area' or not and no enforcements from the hotel stuff to restrict this access. NOBODY give a damn whether its Preferred Club bar or not- cause how they gonna do this if nothing make a difference between Preferred and non-Preferred Club folks- no bracelets, cards, etc. And differentiate would not be so hard to do- if you would give it to Preferred Club folks and it will be it! On top of this Preferred Club buffet is much worse in terms of food variety and service then main one.. So- extremely poor management on that front which make experience sub-par. - secondly: people are smoking everywhere- on a beach, on a corners and no enforcements from hotel staff to address this. One dude lighted up during the show when there were multiple familied with small children around. Extremely dissatisfying factor for family oriented resort- poor supervision to blame. Conclusion- great sea with sub-par Preferred Club experience, overall feedback: resort can be much better with better management and tools in place.
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Great staff, awful beer
We knew we were taking a chance booking in September/October. The first 2 days the weather was awful and the resort flooded putting rhe cenrral pool out oction for 4 days. The pool staff worked tirelessly to get this up and running so fast. The bad weather also brought some Sea grass up on to the beach and again this was cleaned up daily until it went. Well done guys. Also the main buffet restaurant and the French restaurant were shut after the bad weather for the rest of our holiday, this was for refurbishment we were told. We were not informed that the Flying Fish restaurant would be covering during the evening as the buffet restaurant. Anyway we found out on the last day. That did a decent job of being the buffet just wish we had known sooner. Good things about the resort, the staff are very friendly, happy and helpful. The grounds are kept immaculate by the gardeners. The resort for the most part looks lovely and has a nice sandy beach and good pools. The lobby bar, the staff were exceptional and the only place on the non preferred side of things which we could get bottle beer other than the minibar. This also leads on to the worst thing about the resort, the draft lager beer Presidente was truly awful. I don't expect all inclusive drinks to be great but the draft beer is probably the worst beer I tried anywhere I've been on holiday. I tried it in all the bars and restaurants just to be sure it wasn't just that bar. Funny in bottles Presidente is nowhere near as bad, Enough moaning about the beer, the food was okay, the best restaurant for us was the Japanese fusion restaurant. Lovely Sushi and also the Chef cooking in front of you is fun but very loud. We only used one of the shops, the one in the hotel reception and this was for some anti histamine, we forgot to bring some and mosquitos love me. Extortionate is the word but when you have little choice you have to pay it.
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Wont be back
Beautiful beach..Employees are friendly My swim up was dirty on arrival.after 3 days of asking it was finally vacuummed. Filter never turned on .Buffets were horrible. Pizza was good .French and hibachi was our fav .last day there a cockroach was found in closet that wenever used
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Breakaway
Lovely hotel staff are exceptional and professional go out of there way to please you and friendly all restaurants were really good only downside food could be hotter but very tasty
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2 week stay
Room was not good so we got moved to a much better room .. food not brill in the main buffet… restaurants were all nice .. get down early as in 7am for a sun lounger preferred area fills up quick .. it was well worth the preferred drinks better and its own restaurant we went every morning for breakfast .. we are English hotel was 90% from Argentina staff seemed to struggle with the English .. ELVIS our butler fantastic guy sorted every problem out that we had couldn’t do enough to help us sorted out football matches for the husband to watch .. beach and sea beautiful .. had a good holiday but sadly wouldn’t return