Dreams Estrella del Mar Mazatlan Golf and Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1917 reviews

• 

  Terrible!!!

  I just checked in to the resort yesterday and it’s been a disaster. I am so dissatisfied and disappointed I am ready to leave. First of all we arrived around 3pm and was not allowed to come in the gate until 30 minutes later. My husband had to use the bathroom and had to wait until they let us in. Check in took about 1 hr. Just to be told our room was not ready. We had to wait another 40 minutes. We ended up getting our room until almost 5 pm. We went to have lunch while we waited for our room and the service and selection was terrible. Barely was able to get a drink and some fruit. Then we went to Portofino for dinner. Waited 1 hr to barely get a salad. Waited for another 30 minutes to have the waiter come ask if we had received our food? Once it did arrive my chicken carbonara was cold and hard as can be. My husband’s fish was cold and tasteless. The waiter never came back to check on us so we decided to walk out. We decided to try the Coco Cafe there was nothing edible either. We then tried El Patio and there 20 people outside sitting on the steps waiting to be seated. They looked frustrated and upset, there was no receptionist at the booth. Then we tried the World Cafe, they sat us down but no one came to take our drink order. We got up to check the food selection and it was terrible. No fruit, no ham, cheese, nothing edible. They had chicken bones left in the chicken station. We ended up leaving so frustrated. Once we arrived in the room at almost 11pm I tried to do room service and it was not available. I’ve been in contact with Cheap Caribbean to try to have them relocate us to another hotel and I’ve been told they are waiting to see if Dreams Director Mario approves it. I have traveled to many secrets/dreams resorts for the past 17 years and have never ever experienced such terrible service. I am so upset, frustrated, and disappointed. This hotel is in a remote location. There’s no way to go out and look for food.

  Aug 23, 2026
• 

  Terrible

  Cleanliness: We found dirty dishes left behind, and significant dust and dirt under the sofa when we moved it — clearly not cleaned in a long time. Kids Club: The app advertised the “Explorer’s Club” (10 AM–5 PM, ages 3–12). Only upon arrival did we learn it wasn’t actually running — no advance notice. The alternative offered was just two short windows not workable for a family with three kids. Staff response: We raised these issues with the resort and got no satisfactory response, which was as disappointing as the issues themselves — we’re now considering escalating to Hyatt management. Bottom line: These weren’t isolated incidents but a pattern of recurring failures at a resort marketed to families. Given the gap between what was promised and what was delivered,

  Aug 22, 2026
• 

  Great

  Very good. Cesar who served us at the Meraki is the best!

  Aug 17, 2026
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  Amazing Service Staff at Preferred Club Pool

  The resort was absolutely amazing and ther service was the best part. Hernandez, Isaac and Carlos at the Preferred Club pool were the most attentive servers I have had in awhile! They were great to talk to and helped us with anything we needed! I would highly recommend looking for them during your visit. They really helped make this a great trip!!!

  Aug 17, 2026
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  Best vaction ever!!!

  An Amazing Stay at Dreams Estrella del Mar Mazatlán! We had an absolutely fantastic experience at Dreams Estrella del Mar Mazatlán! From the beautiful resort and incredible location to the amazing staff, this was a vacation we won’t forget. What truly made our stay special was the service and people. Everyone was friendly, welcoming, and genuinely seemed to care about making sure guests were having a great time. A very special thank you goes to Karla from the Entertainment Team. She was absolutely fantastic! Her energy, personality, and dedication made every day more enjoyable. Karla went above and beyond to make sure everyone was included, having fun, and enjoying their vacation. She is a huge asset to the resort and deserves serious recognition for the wonderful job she does. We also want to give a huge shout-out to Isaac and Hernan, our bartenders/servers. These guys were outstanding! Their service was always friendly, fast, and professional, and they made us feel welcomed every time we saw them. They remembered us, knew what we liked, and always greeted us with a smile. That kind of personal service makes a huge difference. The resort itself is beautiful, the atmosphere is fantastic, and the staff truly make the experience. You can have a beautiful resort anywhere, but it’s the people who turn a vacation into a memorable one. Karla, Isaac, and Hernan, thank you for helping make our vacation so special! You are all a big part of why we would happily come back to Dreams Estrella del Mar Mazatlán. ⭐⭐⭐⭐⭐ Five stars all the way! If you're considering staying here, do it. You’ll be in good hands!

  Aug 15, 2026