Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- Junior Suite KingBedding : 1 King bed.
Occupancy Limits - 2 Adults, 2 Child, 3 Total- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Junior Suite DoubleBedding : 2 double beds.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Tropical View King
View: Tropical
Bedding: 1 King bed.
Maximum Occupancy limit: 2 adults, 1 child, 3 total including infant
Junior Suite Tropical View King rooms are 700 square feet with an integrated living area and a furnished balcony or terrace with a lovely tropical view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Junior Suite Tropical View Double
View: Tropical
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 2 Children, 4 total including infant
Junior Suite Tropical View Double rooms are 700 square feet with an integrated living area and a furnished balcony or terrace with a lovely tropical view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean View King
View: Ocean View
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Junior Suite Ocean View King rooms are 700 square feet with an integrated living area and a furnished balcony or terrace overlooking the ocean.
Please note, the views vary by suite location
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean View Double
View: Ocean View
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 2 Children, 4 total including infant
Junior Suite Ocean View Double rooms are 700 square feet with integrated living area and a furnished balcony or terrace overlooking the ocean.
- Air conditioning individually controlled in room
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Deal of the DayBedding - 1 King or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean Front King
View: Ocean Front
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Junior Suite Ocean Front King rooms are 700 square feet with integrated living area, a furnished balcony or terrace, and an ocean front view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Junior Suite Ocean Front Double
View: Ocean Front
Bedding: 2 Doubles.
Occupancy limits: 3 adults, 3 Children, 4 total including infant
Junior Suite Ocean Front Double rooms are 700 square feet with integrated living area, a furnished balcony or terrace, and an ocean front view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Family Suite
View: Tropical
Bedding: 1 King bed and 2 Doubles bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 6 total.
Family Suites consist of 2 connecting Junior Suite Tropical View rooms (1 with a king bed and the other room with 2 double beds). Total space is 1,400 square feet with an integrated living area in each junior suite, 2 bathrooms, and balcony or terrace.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Preferred Club Suite Ocean View King
View: Ocean View
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Preferred Club Ocean View King Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, and balcony overlooking the ocean.
*Please note: only selected suites in this category will feature a whirlpool.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Suite Ocean View Double
View: Ocean View
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 3 Children, 4 total including infant
Preferred Club Ocean View Double Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, 2 phones, and balcony overlooking the ocean.
*Please note: only selected suites in this category will feature a whirlpool.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Suite Ocean Front King
View: Ocean Front
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 Children, 3 total including infant
Preferred Club Ocean Front View King Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, 2 phones, and balcony with a whirlpool for 2 and ocean front view.
- Air conditioning individually controlled in room
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Suite Ocean Front Double
View: Ocean Front
Bedding: 2 Double beds.
Occupancy limits: 3 adults, 3 Children, 4 total including infant
Preferred Club Ocean Front View Double Suites are 765 square feet. These suites have a separate bedroom and living area with sofa, 2 closets, 2 phones, and balcony with a whirlpool for 2 and ocean front view.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Preferred Club Governor Suite
View: Ocean Front
Bedding: 1 King
Occupancy limits: 2 adults, 2 total including infant
The Preferred Club Governor Suites are 1,088 square feet and they have a separate bedroom and living area, dining room, foyer, and a private furnished balcony with spectacular Ocean Front views.
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- TV
- Deal of the Day Preferred Tropical ViewBedding - 1 King or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Deal of the Day PreferredBedding - 1 King or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits - 3 Adults, 2 Child ,4 Total- Air conditioning
- Bathroom amenities
- Hair Dryer
- Safe
- TV
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators*
- Housekeeping - daily
- Laundry/Valet service
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Elevators*
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center*
- Meeting Facilities*
- Meeting/Board Rooms*
-
The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
* Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Peloton bike
- Miniature golf *
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa *Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs *CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court *
- Theatre *Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf *
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
* Fees may apply
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa, a AAA Four Diamond resort, provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy six gourmet à la carte restaurants, plus an international buffet, a grill and a café and two snack grills, room and concierge service and so much more. The Dreams Entertainment team keeps the party going all day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club for Kids.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20108 reviews
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Sep 05, 2026Highly recommend dining at Spice!
The entire experience was wonderful! We at Spice & Luis was our chef. Incredible food and entertainment was superb! Highly recommend!!!
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Sep 05, 2026
Best Trip Ever
I begin with our arrival where we were greeted and taken to the Preferred Club for check in. We were pleased to find out all of our requests had been scene to. Marcos our favorite bellman took us and luggage to our beautiful room overlooking the sea and adult pool. At the adult pool Melvin the pool concierge went out of his way to make our time at the pool memorable. We were there for our Anniversary and he had our Bali bed all decorated for us. I would be remiss if I didn’t mention his associate Jesus. Pool waitress Angelica made us feel like family. Enough can’t be said of this resort’s wait staff, starting with Jose who made our anniversary dinner so special. The food at Capers was fabulous and the chef made us a special dessert for our anniversary. Mercury probably our favorite restaurant. With that said the two special dinners we attended were outstanding even with the extra cost it was so worth it! Must also mention waitstaff Antonio and Victor. What made everything so special was Chief Concierge Roberto Rodrigues. Can’t tell you how many times he stopped by to make sure we had everything we needed.
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Sep 05, 2026
New favorite resort in the Riviera Maya!
Fantastic resort! Food and drinks are great! Staff is amazing, very friendly, and helpful! Edwin at the buffet is extremely outgoing, friendly, and attentive! Angel at the pool is incredible-never let us not have a drink in our hand! The service was incredible and we will be back!
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Sep 04, 2026
Just home from an amazing holiday and already looking to book again
I arrived without much expectation and if there was any issue the hotel go above and beyond to ensure you have a luxury holiday. Some amazing staff from the waiters to the cleaners and the entertainment team. I wish I remembered the initial staff we had in the priveledge breakfast in our first few days as they were so good, and obviously you have to mention the team around the pool each day Dillon, David, Antonio and Saul. You would never know there was refurbishment work going on in the hotel as it was kept to minimal discretion and the staff all go above and beyond I would 100% come back. Even if you have a few service issues the rest of the staff are so good you can’t not rate it 5* Especially the French restaurant for the best steak!!!
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Sep 03, 2026
Our dinner at spice and breakfast experience
We frequently go to the Dreams and secrets resorts and we have never really enjoyed the Asian restaurants. On my son’s advice, we tried the Spice restaurant Dreams Jade. It is one of the best restaurants I’ve eaten at on the resorts. I’ve had sushi before, and it’s never been my cup of tea, but I dipped into my son’s sushi and I liked it so much I ordered one of every order on the menu. Emiliano was our server and he was so gracious and accommodating to our every need. We also had the spring rolls and those were also so tasty that we placed a second order of those too. The orange chicken was better than any orange chicken that I would get back home in Toronto. We will be here at Jade for 7 more nights and I honestly think we’ll be back to Spice 2 or 3 more times. Everything was 5 star. Regarding the breakfast. We did both, prefer and buffet and always had a great experience. From crepes with Nutella to Mexican tacos or the traditional eggs and bacon options, they had them all. Lourdes, Leo and Juan offered an extraordinary service in the prefer breakfast area.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 70.39 Mexican pesos (approx. $4.05 USD) (Plus tax) per person, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.