Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Interactive table- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18056 reviews
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May 15, 2025Top marks to Dreams Jade for a personalised service!
We chose Dreams Jade for a holiday of rest and relaxation and to aid a health recovery. That being said we also wanted to enjoy some day and evening entertainment. We were not disappointed, in fact this resort offers so much to do and see, without becoming too ‘lively.’ We liked that there were clear rules for pool etiquette and a dress code for dining. Most visitors respected this. We did see staff handling rule expectations with courtesy and sensitivity. The facilities throughout the complex are very good, especially the swimming pools and 24 hour cafe. The entertainment offered diversity and the evening programme was very good, with professional acts and we were lucky enough to participate in their May 6th Celebration. The Mexican culture with plentiful food and drink was a highlight for us. The bedrooms were spacious and very comfortable., with a great range of cold drinks which were topped up daily. The housemaids are a credit to the Management, we thank Rosa for her hard work in making our room so clean and comfortable. The food offer is incredible and the chef and waiting staff were absolutely brilliant. Special thanks to Victor, who accommodated our attempts to speak ‘broken Spanish’ and who always met us with friendliness and professionalism - as did all the waiting staff. Our highlights (in comparison to other holidays) and not marketed in the holiday blurb was the amazing wildlife living in and around the complex. Raccoons, coatis, iguanas and lizards and the most amazing bird life including spectacular birds of prey. The Dreams Jade was an Oasis from within a jungle and coast. However, it was without doubt the Mexican people who staffed the hotel to whom we have to say are the most genuinely friendly and supportive that we have ever had the pleasure to meet. This was absolutely the case when needing (as opposed to wanting) some help with our stay. Carlos, the Butler and reception staff helped to make our holiday one that we will never forget. We received such personalised care and attention that we have never experienced in any other hotel before. Thank you to the Team at Dreams Jade, our holiday was an unforgettable experience because of the people who work so hard to ensure their guests receive the best experience.
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May 15, 2025
Very happy, very big energy. Always willing to go out his way to make sure your day and breakfast started great.
Edwin at the buffet made the start of everyday fantastic. Looked forward to having him as the waiter. Def pay raise for this guy! He always remembered your name, very respectful, went out his way to make sure you had everything you needed for breakfast and could give suggestions of the resort. 5/5 Diamond level!
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May 15, 2025
Great service
Great time, Edwin at the carnival buffet is an amazing server! So nice and full of energy, made our mornings! He’s the best!!! Pool was great and clean. Rooms were nice and big. Great views. Definitely recommend this as a great place to stay. We enjoyed!
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May 15, 2025Good holiday
Enjoyed a 2 week stay at this resort and in comparison to other resorts we have stayed at it was good. There are always some things that are done better at different hotels and these are usually down to personal choice. We did however have the pleasure of meeting some amazing staff members who were both amazingly friendly and professional at their jobs. Mercure restaurant was great, we went 4 times and the food was always perfectly cooked. Dalia, chef Dawson and the rest of the team looked after us so well. Mauricio at bar Moments was fantastic. This really nice & personal young man deserves a bar of his own (preferably adult only) his cocktails were the best and also made up with flair, this was entertainment in itself. We also met a really lovely young lady concierge who was always polite and helpful. Unfortunately can't remember her name. All in all this was a good holiday and would recommend and return to this resort. Hugh & Linda.
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May 14, 2025
Teppanyaki table is awesome!
I did a Teppanyaki table at the restaurant Spice with my family and had a great time! Luis was our chef and was very fun and the food was delicious! Our waiter Antonio was also awesome! They played jokes off each other and engaged with the entire table!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.