Dreams Lanzarote Playa Dorada Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7939 reviews

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  Almost Excellent

  Excellent service and facilities. Food was good and services and poolside were excellent. Very respnsive staff in reception and maintenance Only issue was an unannounced charge to use empty sun loungers in preferred guest area. Ridiculous charge of 40 euro per lounger per day as communicated by staff member. She made us feel very unwelcome and told us to pay or move even though our preferred guest cards gave us access to the area. A sour note in another wise perfect stay. My partner lost a chain and reception were so helpful in returning it. I would highly recommend the hotel but definitely not the sun lounger experience.

  Dec 11, 2025
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  Fantastic winter break

  Our first trip to Lanzarote was amazing. We had a great last minute deal which was very affordable compared to the ‘real’ price. The hotel is fantastic - definitely top end. The staff are lovely, everywhere is so clean. We booked bed and breakfast but took advantage of the half board option when we arrived. Our booking was for Preferred Club which was almost as good as All Inclusive without the alcohol. We particularly enjoyed the Sea legs infinity pool which was restricted to preferred club guests. The food was good in the buffet but a little repetitive. We ate at the Portofino restaurant one evening which was a delight. The location was perfect. Playa Dorada beach is a short stroll away towards Playa Blanca, and the Rubicon Marina is also close by in the opposite direction. The whole area is very well maintained and feels really safe. We’d love to come back to Dreams. It was a perfect winter break.

  Dec 11, 2025
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  Not a 5 star, disappointed

  Firstly, there were extensive renovations taking place throughout the hotel which we were not informed of prior to arrival. The spa was closed, there were ongoing works in the lobby, and noise was constant around the children’s pool area. The hotel’s own website advertises a sports bar, which remained closed for the duration of our stay. We have visited Playa Blanca many times and stayed in several four-star hotels, and were looking forward to a more luxurious experience. Instead, upon arrival we were so concerned that we visited three nearby hotels in an attempt to relocate, but none had availability. On arrival, towels were scattered across the lobby stairs and entrance ways due to a leaking roof and earlier rainfall. These remained in place all day until we reported the issue to reception. In the female toilets, there was no toilet paper in any of the cubicles. The children’s pool area was also unclean, with yoghurt pots and bottles remaining in the same place for two consecutive days. These were only removed after we raised the issue with Guest Experience, whose initial response was that the area was cleaned daily—something that was clearly not the case. We also had €14 taken from our room. Although the amount was small, the principle was extremely concerning. When we raised this with Guest Experience, we were told, “So you don’t want anyone else in your room then?” We were simply expecting our belongings to be secure. We later received an apology from housekeeping, who stated the money had been mistaken for a tip. Unfortunately, many staff members did not appear welcoming. We often felt like an inconvenience in the restaurants, and service was lacking. The food provided was very average and not of the standard advertised. The hotel is marketed as luxurious, yet it is clearly very dated and poorly maintained. We observed cracked and damaged tiles throughout the corridors, lobby, and pool areas, along with tiles missing completely in some parts. The lifts are extremely small and impractical. A double buggy could not fit, meaning we had to make several trips each time, which was very challenging as a family of six with young children and mobility issues. Throughout our stay, we raised our concerns multiple times with Guest Experience, reception, and management. Although our concerns were acknowledged, no meaningful action was taken to resolve them, and on several occasions the responses were dismissive.

  Dec 11, 2025
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  Good hotel average buffet

  Pool lovely and warm Privileged areas good, quiet and rooms in good location, ask for a mattress topper. Sunbeds average need to be padded you can hire a double sunbed but at €45 a day!! Food at buffet very average, variety day to day doesn't change and not particularly warm. Spa is CLOSED also Aircon whilst good can be noisy

  Dec 11, 2025
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  Great Hotel

  Great Hotel in every aspect . The location, facilities, food and Staff made our staff a memorable experience. Great location for a Winter break

  Dec 10, 2025