Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night.
Sports bar & Disco (Adult only)
Sports Bar: Disco (Manatees)
Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule) Open for events only
Sugar Reef - Located at the pool area
- Barefoot GrillCasual grilled favorites served poolside
- Bluewater GrillSteakhouse. Outdoor seating available.
- Bordeaux
Elegant French cuisine. For Adults only (minimum age of 16 years old)
- Coco Cafe / Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
- Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
- A la carte Pan-Asian cuisine with Japanese specialties.
- Teppanyaki/Hibachi Experience - Live show cooking.
- Specialized chefs prepare your meal in front of you with theatrical techniques and impressive culinary skills.
- Interactive and entertaining experience, ideal for families and groups. Approximate seating capacity: 130
- *Teppanyaki/Hibachi tables require advance reservation with concierge due to high demand. We recommend booking at check-in. Subject to availability.
- Oceana
- A la carte breakfast and Seafood specialty for dinner
- Daily a la carte breakfast available for Preferred Club guests
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- World Cafe
A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
Access to private Preferred Club Lounge -
Oceana
Portofino
Bluewater Grill - Exclusive to Preferred club.
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5309 reviews
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Dec 10, 2025Had I not been about to leave the resort, would return more times.
Service was superb, all five courses was excellent and dessert was magnificent! Restaurant and staff was excellent went out of their way to accommodate.
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Dec 10, 2025
Awesome and amazing
Roger was the perfect host. He was very enthusiastic and professional. The service and the food especially the banana foster that he prepared for the dessert was amazing I will recommend this restaurant and Roger to all my friends
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Dec 10, 2025
French restaurant is awesome
Must eat at the French restaurant. It is amazing. Ask for Roger to be your waiter. He is awesome. Made us a special dessert at the table that couldn’t be beat.
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Dec 10, 2025
Pizza Making Course
Great service during the pizza making course from Samantha, Eduardo, y Ana. Would love to try it again, just for the service
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Dec 08, 2025Clean Rooms and Friendly Staff, but Limited Dining Options
Cleanliness: Overall good, the room was quite clean. My housekeeper, Susana, was very attentive. The staff’s service in general was very good. Food: The food options were very limited and quite basic. Facilities: The facilities were fine overall, nothing sophisticated considering the cost. Points to improve: Noise — at night there tends to be a lot of noise, and definitely the food, which was nothing special. I stayed for 4 days and 3 nights in a standard room, which did have a beautiful view.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.