Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night.
Sports bar & Disco (Adult only)
Sports Bar: Disco (Manatees)
Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule) Open for events only
Sugar Reef - Located at the pool area
- Barefoot GrillCasual grilled favorites served poolside
- Bluewater GrillSteakhouse. Outdoor seating available.
- Bordeaux
Elegant French cuisine. For Adults only (minimum age of 16 years old)
- Coco Cafe / Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
- Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
- A la carte Pan-Asian cuisine with Japanese specialties.
- Teppanyaki/Hibachi Experience - Live show cooking.
- Specialized chefs prepare your meal in front of you with theatrical techniques and impressive culinary skills.
- Interactive and entertaining experience, ideal for families and groups. Approximate seating capacity: 130
- *Teppanyaki/Hibachi tables require advance reservation with concierge due to high demand. We recommend booking at check-in. Subject to availability.
- Oceana
- A la carte breakfast and Seafood specialty for dinner
- Daily a la carte breakfast available for Preferred Club guests
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- World Cafe
A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
- Junior Suite - Deal of the DayBedding: 1 King bed or 2 Double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 children, 4 total.- Air conditioning individually controlled in room
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- TV
- Junior Suite DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Tropical View Double
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Junior Suite Tropical View King
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Junior Suite Partial Ocean View Double
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Junior Suite Partial Ocean View King
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Junior Suite Ocean View Double
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Junior Suite Ocean View King
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Minibar
- Safe
- TV
- Wireless internet connection
- Junior Suite Swim-Out Double
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Junior Suite Swim-Out King
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Double
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View King
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Junior Suite KingBedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Preferred Club Junior Suite Partial Ocean View KingBedding:1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Preferred Club Master Suite Ocean view
View: Ocean view
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Preferred Club Governor Suite
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Preferred Club Ocean Front DoubleView: Ocean view
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 4 adults, 4 Total.
- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Family Junior Suite Ocean ViewBedding: 1 King bed and 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 6 adults, 2 children, 6 total.- Air conditioning individually controlled in room
- Alarm clock
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- TV
- Wireless internet connection
- Preferred Club Master Suite Ocean FrontBedding - 1 King bed or 2 Double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.- Air conditioning individually controlled in room
- Alarm clock
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- TV
- Preferred Club Family Suite Ocean ViewBedding - 1 King bed and 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 6 adults, 2 children, 6 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- RUN OF THE HOUSEBedding: 1 King bed or 2 Double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 children, 4 total.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Preferred Club Junior Suite Swim-Out Double
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Preferred Club Junior Suite Swim-Out King
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Preferred Club Presidential suite (145m2)
Bedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 4 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Accessible rooms*
- All-inclusive meal plan
- Babysitting*
- Business center*
- COVID test onsite
- Currency exchange*
- Exercise gym
- Golf,Offsite*
- Laundry/Valet service*
- Meeting rooms*
- Accessible rooms*
- All-inclusive meal plan
- Babysitting*
- Business center*
- COVID test onsite
- Currency exchange*
- Exercise gym
- Golf, Offsite*
- Laundry/Valet service*
- Meeting rooms*
- Pool
- Tour/sightseeing desk*
- Water sports*
- Wireless internet connection in public areas*
- Please contact the hotel for additional information.
* Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Opens daily.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site **Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General *
Climbing Wall: Minimum age 3 years old; maximum weight 90 kg (198 lbs).
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
Access to private Preferred Club Lounge -
Oceana
Portofino
Bluewater Grill - Exclusive to Preferred club.
- Kayaking *There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool *Four swimming pools: main pool, activities pool, children’s splash pool.Exclusive pool for Preferred Club members.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling *There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa *Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court *Coming soon in April 2020.
- Water activities *-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf *
- Rock climbing *
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
* Fees may apply
Inspired by the surrounding Mayan jungle, the all-new Dreams Natura Resort & Spa will offer a unique Unlimited Luxury® experience. Facing the Caribbean Sea on a white sand beach, the 553-room resort is a short 10-mile drive from the Cancun International Airport. Enjoy the best of both worlds with modern design and luxury accommodations infused with elements of nature including a lazy river. Rest and relax at the Dreams Spa - designed to look like the region's remarkable cenotes. Play in the water park or enjoy the infinity pool.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5969 reviews
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Aug 28, 2026Have been multiple times
Amazing resort lots to do for kids this was our second time going tho the resort and would recommend to anyone
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Aug 28, 2026Family vacay
⭐️⭐️⭐️⭐️ Dreams Natura — August 14–20, 2026 We recently stayed at Dreams Natura from August 14–20 with Impression Black status. This was our second stay, after visiting in December, and overall we had another fun trip with our guests. Fernando and Fernando (butlers) were terrific and really made us feel well taken care of. Javier was also amazing—he kept our drinks filled and provided great service throughout our stay. At the Preferred Pool, Roger took great care of us and got us set up daily, and Nancy was a wonderful server as well. The kids had a great time on the water slides and lazy river, and we enjoyed participating in activities like Zumba and beach volleyball. The food was overall good, and there was a nice variety of options throughout the resort. Since this was our second stay, we did notice some differences from our December visit. One of the things we especially liked last time was that the Preferred Pool was adults-only, but children are now allowed, so the atmosphere was different. We also didn’t receive an upgrade this trip. As Impression Black members, our only additional perks were a complimentary 25-minute chair massage and one complimentary cabana which we took advantage of. We also noticed that the fan in our room was quite noisy, which was frustrating. We brought my best friend, her husband, and two of their children with us this time, so it was a much more family-oriented trip. One evening we weren’t allowed into the arcade, which was strange and disappointing, especially since we had the kids with us. We also did a photoshoot during our stay. Unfortunately, we weren’t particularly happy with our photographer, so that experience could have been better. That said, we still had a fun family vacation and were well taken care of overall. The staff members who provided service to us really stood out and made a positive difference in our stay. Overall, we enjoyed our time at Dreams Natura and had a great family trip. We would consider returning again.
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Aug 27, 2026My horrible experience
Terrible customer service. Worst food. Half the staff don’t speak English. No smoking allowed. Beach all sea weed. Sewage smell 24/7 Mosquito central Save your money and go down where worth it
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Aug 27, 2026
Miguel is AWESOME!
Miguel and his team were excellent! My son had so much fun playing soccer with him! Highly recommend and so grateful for him and his team!
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Aug 27, 2026No Halal food and no option to get halal food delivered from outside
Absolutely ignorant about Muslim needs, otherwise is a decent facility and staff is cooperative and in my August 2026 stay it was quite busy so I guess its a frequented place for guests
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.