Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12975 reviews

• 

  Excellent Service & Cleanliness , Bad Food & Dated Rooms

  Stayed here with friends for 4 days, 5 nights. We were in the preferred section. Check in was a bit of a sales pitch, and I’m pretty independent so I also didn’t need maps explained etc. they asked a lot of questions and it took too long. The people were very nice and helpful though, especially taking bags at check in then to the room, all very easy upon arrival. Rooms were very clean and comfortable, but showing lots of wear. Not very aesthetically pleasing. My shower also never got hot during my stay, put in request to have fixed and it was addressed but not fixed. Food at the resort was not good at all. The Mexican restaurant was probably the better of all of them, but even then it was bland and overall just bad food. I am not hard to please and I barely ate anything. Omelette at the breakfast buffet was the best thing I had, but it was just like something you’d get in a collage cafeteria. Drinks were overall good, I bought a bottle of wine and had to fill out 3 pages of paper work signing to say I accepted charges. Service was awesome, the beach staff were fantastic. Never worried about getting a spot to lay out because it was managed well. Each person getting drinks and food were great. The staff made it a good, fun and relaxing time. I think many others had mentioned this but the preferred pool was cold! If it was heated it would be good, not a lot of sun hits it and it had to be like 60 degrees. Nobody went in it at all. Hot tub was very small. Lots of kids in the main pool so not ideal for adults. I thought the beach was fine! Kept pretty clean from seaweed and nice and shallow. Overall, I won’t ever return, only went because friends chose this spot for budget. I would say if food is not a priority (and you’ll eat anything) and you need something budget friendly, it’s a fine option.

  Feb 08, 2026
• 

  Laughter

  Great entertainment crew, fun filled day’s and night’s every day . Everyone was so happy to be working there, especially Jaime and Charlie…. Till next time 😊

  Feb 08, 2026
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  Do not stay here

  Online it looks like an amazing resort but once you leave the lobby, it is so old and theres paint missing everywhere. The night entertainment was okay nothing amazing. Food was horrible, we had to leave the resort to eat. The location was okay. The pools are heated barely and the beach area is very small with so many rocks. We will not be coming back.

  Feb 07, 2026
• 

  amazing stay!

  We had a great stay at here in Cancun and would definitely recommend to friends and family. The staff were super friendly and inviting, especially Charlie, Michelle, and Melissa, and the property was beautiful. We really enjoyed the food variety and quality, as well as the drinks. Also, there were plenty of activities and entertainment without the resort ever feeling crowded. It was the perfect mix of relaxation and fun, and we would happily return.

  Feb 06, 2026
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  Great smaller resort for a relaxing and not crowded experience.

  Very friendly and helpful. I was taken care of very well! Food is exceptional at all the places. Rooms are very clean and the lobby is also beautiful. Spa services were very nice as well. Drinks flowed and staff were always available. Only drawback: I just wish they had more beach space for the "non Premier". I did not feel I should pay extra just to be insured a spot on the beach.

  Feb 05, 2026